Sanjay Kumar
Chandigarh
Summary
Experienced QA Engineer with4+ years in Web, iOS, Android, and API testing for eCommerce platforms. Proficient in tools like Jira, Trello, Charles Proxy, Postman, and Browserstack. Skilled in ensuring seamless user experiences and collaborating with teams to meet project goals.
Overview
15
15
years of professional experience
Work History
Quality Assurance Engineer III
GoodGlamm Group (Sanghvi Technologies)
09.2022 - Current
- Automated the complete order workflow using Appium on Android automation up to order placement
- Tools: Jira, Trello, Charles Proxy, Browserstack
- Key Projects: MyGlamm Community, Sirona Period Tracker, Buy More Save More, Supermaria
- Enhanced coupon configuration and subscription testing
- Ensured seamless integration with customer engagement platforms such as WebEngage
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Increased product reliability by performing thorough regression testing on each release cycle.
- Collaborated closely with development teams to improve software functionality and stability.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Demonstrated new product features and functionality to project stakeholders.
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Conducted root cause analysis for defects, leading to targeted improvements in the production process.
- Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
- Reduced defect leakage to production by overhauling defect tracking and management system.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
QA Engineer
St. Botanica Beauty Pvt. Ltd.
09.2021 - 09.2022
- Manual testing of eCommerce apps and APIs
- Key Projects: Scratch and Win, Personalized Banner Carousel
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Improved user satisfaction with rigorous usability testing and feedback implementation.
- Conducted thorough manual and automated tests to identify software bugs, improving overall software reliability.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Storefront Ecommerce QA
Emmbros Overseas Lifestyle Pvt. Ltd.
02.2020 - 09.2021
- Developed and maintained WordPress websites
- Transitioned into QA responsibilities for feature testing
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Contributed to achieving sales targets through upselling and cross-selling techniques when appropriate.
- Conducted regular inventory checks, ensuring accurate stock levels for optimal sales performance.
- Enhanced customer satisfaction by providing efficient and friendly service at the storefront.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
WordPress Developer Roles
Various Companies
07.2013 - 01.2020
- Developed and maintained WordPress websites
- Customized e-commerce solutions for online businesses using WooCommerce plugin integration.
- Installed required plugins and additional coding to fit final design and functionality requirements.
- Developed and implemented WordPress sites, themes and plugins.
- Converted design assets into component-based HTML, CSS and JavaScript.
- Designed responsive, mobile-first websites from design concepts.
- Referenced web analytics reporting to enhance designs and improve site performance.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
Customer Support Engineer
STJ Electronic Pvt. Ltd.
07.2010 - 07.2013
- Provided software technical support and improved system performance
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Assisted in creating a culture of continuous improvement within the Customer Support department through proactive recommendations on process optimization.
- Conducted regular training sessions for new hires to ensure consistent service levels across the team.
- Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.
- Trained customers to use and maintain equipment to reduce service issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
Education
Bachelor of Technology (B.Tech) - Information Technology
Guru Gobind Singh Collage of Engineering
Punjab12.2010
Skills
- API Testing: Proficient in validating RESTful APIs using Postman
- Automation Testing: Skilled in mobile automation with Selenium, Appium, and TestNG, ensuring efficient regression testing
- Testing Methodologies: Expertise in Manual Testing, Regression Testing, Functional Testing, Compatibility Testing, and Agile processes
- Technical Proficiency: Basic programming knowledge in PHP, WordPress, Java, HTML, CSS, and JavaScript
- Source Code Management: Hands-on experience with GitHub and GitLab for version control
- Problem Solving: Strong analytical skills to identify issues and implement effective solutions
- Collaboration: Proven ability to work collaboratively with cross-functional teams to achieve project goals
- Tools: Jira, Trello, Charles Proxy, Postman, Browserstack, Webengage, GitHub, Firebase
- Methodologies: Agile, Scrum
- Time Management: Prioritizing tasks efficiently to meet deadlines and deliver high-quality results
- Creativity: Thinking outside the box to anticipate and test various use cases and scenarios
- Analytical Thinking: Breaking down complex systems to understand their functionality and identify potential failure points
Personal Details
Languages Known: English & Hindi
Accomplishments
- Resolved critical issues, saving project costs.
- Improved testing efficiency with structured QA processes.
Timeline
Quality Assurance Engineer III
GoodGlamm Group (Sanghvi Technologies)
09.2022 - Current
QA Engineer
St. Botanica Beauty Pvt. Ltd.
09.2021 - 09.2022
Storefront Ecommerce QA
Emmbros Overseas Lifestyle Pvt. Ltd.
02.2020 - 09.2021
WordPress Developer Roles
Various Companies
07.2013 - 01.2020
Customer Support Engineer
STJ Electronic Pvt. Ltd.
07.2010 - 07.2013
Bachelor of Technology (B.Tech) - Information Technology
Guru Gobind Singh Collage of Engineering
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