SANJAYKUMAR S
Customer Service Manager
Pudupakkam
Summary
Dynamic and goal-oriented Customer Service Manager with over a year of experience in leadership roles, dedicated to fostering an environment where employees thrive and exceed sales targets. Detail-oriented and results-driven, with a consistent focus on enhancing team performance and customer satisfaction. Charismatic salesperson adept at building strong relationships through effective communication and collaboration, ensuring the delivery of best-in-class service. Passionate about driving success and creating a positive impact within the organization.
Overview
2
2
Languages
3
3
years of professional experience
Work History
CSM
Decathlon Sports India
08.2025 - Current
- - Enhanced customer journeys to improve in-store satisfaction.
- - Conducted training programs to elevate service quality.
- - Implemented strategies for customer retention and acquisition.
- - Improved Net Promoter Score (NPS) through feedback management.
- - Optimized Google My Business for better visibility.
- - Planned community events and brand activations.
- - Oversaw inventory management for operational efficiency.
- - Led data-driven meetings for informed business decisions.
- - Promoted the HIPHOP (Highly potential places) for sports engagement.
- - Developed coach partnerships to strengthen the community.
- - Managed cash flow accurately and compliantly.
- - Analyzed customer feedback for continuous improvement.
Intern
Decathlon Sports India
04.2025 - 07.2025
- - CRM Tools & Customer Insights
- - Data Analysis & Reporting
- - Customer Engagement
- - Communication & Team Collaboration
- - Retail Operations Understanding
OSA Part-timer
Decathlon Sports India
10.2023 - 04.2024
- - Data Analytics & Visualization (Tableau)
- - Data Interpretation & Reporting
- - Business Insights & Strategy
- - LSP (Team Sports & Racket Sports)
Education
MBA - Marketing and Business Analytics
Anand Institute of Higher Technology
04-2026
B.A. - Defense and Strategic Studies
AM Jain College
05-2023
Higher Secondary Education - Commerce with Computer Science
Amrita Vidyalayam
Nagapattinam03-2020
Skills
Problem Solving & Critical Thinking
Adaptability & Quick Learning
CRM Tools & Customer Data Management
Dashboard Creation using Tableau
Customer Insights & Feedback Analysis
KPI Tracking & Reporting
Event Management & Brand Activations
Community Outreach (Schools, Corporates, Apartments)
Google My Business (GMB) Management
Workflow management
Project management
Escalation handling
AWARDS
Best OSA for 4 consecutive Months
TOOLS & TECHNOLOGIES
- 1. Tableau
- 2. Exotel
- 3. CRM Tools - Customized within the company
Timeline
CSM
Decathlon Sports India
08.2025 - Current
Intern
Decathlon Sports India
04.2025 - 07.2025
OSA Part-timer
Decathlon Sports India
10.2023 - 04.2024
Higher Secondary Education - Commerce with Computer Science
Amrita Vidyalayam
B.A. - Defense and Strategic Studies
AM Jain College
MBA - Marketing and Business Analytics
Anand Institute of Higher Technology