Sanjay Kumar K
Operations Assistant Manager
Bangalore
Summary
Dynamic team leader with a proven track record in optimizing departmental operations to achieve strategic objectives. Expertise in aligning talent with roles that enhance overall performance while fostering a culture of continuous improvement and accountability. Recognized for an agile and adaptable leadership style, complemented by a motivational approach that inspires teams to excel. Strong skills in employee training, daily planning, scheduling, and customer service ensure seamless operations while prioritizing engagement and satisfaction.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Operation Assistant Manager
Teleperformance DIBS
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Team Leader
G7 Cr Technologies India
08.2022 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Team Leader
Teleperformance DIBS
10.2016 - 07.2022
- With the position of Team Leader, I was responsible to handle a non-voice (e-mail) team of 54 members throughout India by training them to excel in providing satisfactory customer service, achieving targets, and also being an individual contributor
- Assessed problems and developed possible solutions after collecting customer information
- Provide customers with effective ways to resolve complaints and service issues by effectively communicating their concerns
- Maintaining accurate records of team feedback
- Frequent reviews meetings with the team to discuss on success and failures
- Reviewing team performance and improvising on avoidance and getting the task fulfilled by the team
- Working towards a quarterly and annual performance
- Underwent multiple Banking products and Customer satisfaction-related training programs conducted by the Organization.
Customer Service Representative
Serco BPO
06.2015 - 10.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Bachelor's in Computer Applications - Computer Application
Bangalore University
Bengaluru, India01.2015
Pre-University Course - undefined
Bangalore university
01.2013
S.S.L.C - undefined
Karnataka Secondary Education Board
01.2010
Skills
Hard working
Excellent communication and interpersonal skills
Highly motivated and Eager to Learn new things
Excellent in getting work done and very punctual
MS Office and E-mail
Operations management
Team leadership
Employee performance evaluations
Problem-solving
EXTRACURRICULAR ACTIVITIES
Participated and won in Cultural and Sports activities Organized intercollegiate Management and IT fest as a Coordinator Participated in multiple training sessions related to photography and post-production
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and belief. Date: Place: Bangalore SANJAY KUMAR K
PERSONAL PROFILE
- Father’s Name: K M Kiran
- Date of Birth: 1994-06-29
- Gender: Male
- Nationality: Indian
- Permanent address: #23,7th cross, A sector Amruthanagar, Bangalore-560092
- Religion: Hindu
- Marital Status: Married
- Educational Qualification: BCA
Timeline
Operation Assistant Manager
Teleperformance DIBS
02.2023 - Current
Team Leader
G7 Cr Technologies India
08.2022 - 01.2023
Team Leader
Teleperformance DIBS
10.2016 - 07.2022
Customer Service Representative
Serco BPO
06.2015 - 10.2016
Pre-University Course - undefined
Bangalore university
S.S.L.C - undefined
Karnataka Secondary Education Board
Bachelor's in Computer Applications - Computer Application
Bangalore University