Sanjay Kumar Uddar

* Manage end-to-end Software Asset Management (SAM) operations, ensuring software procurement, renewals, license compliance, and entitlement governance across global business units.
* Lead software renewal planning by proactively engaging stakeholders and vendors 90 days before contract expiration to ensure uninterrupted business operations.
* Perform contract analysis, vendor quote evaluations, pricing comparisons, and commercial negotiations to optimize software spend.
* Develop and maintain Standard Operating Procedures (SOPs), process documentation, runbooks, and governance artifacts to standardize SAM operations.
* Drive SaaS license optimization initiatives through license harvesting, reclamation, reallocation, and inactive user cleanup, delivering significant software cost savings.
* Collaborate with Procurement, ServiceNow, IAM, Security, EUC, Finance, and Vendor Management teams to streamline software lifecycle processes.
* Monitor KPIs, SLA compliance, operational performance, and process effectiveness while supporting continuous service improvement initiatives.
* Prepare executive dashboards, operational reports, and case studies to support management decision-making and process optimization.
* Support publisher compliance activities by ensuring accurate entitlement management and software governance across enterprise environments.
* Identify automation opportunities and process improvements to enhance operational efficiency and reduce manual effort.

• Supported and fulfilled end-to-end software procurement needs for end users across the organization, ensuring timely delivery and compliance.
• Processed RFQs (Requests for Quotes) from software vendors and initiated Purchase Requisitions (PRs) in line with procurement policies.
• Created and managed Purchase Orders (POs) using the Coupa Procure-to-Pay system, tracking order status and resolving exceptions.
• Created and maintained software entitlements in ServiceNow for eligible products, enabling accurate fulfillment and license tracking.
• Reviewed and approved vendor invoices to ensure payments were processed in alignment with agreed payment terms and contract conditions.
• Monitored and fulfilled software request tickets in ServiceNow, consistently meeting defined SLA requirements.
• Conducted regular software clean-up activities and published reports highlighting cost savings from reclaimed and harvested licenses.
• Managed multiple vendor portals (e.g., Microsoft, Adobe, Tableau, Micro Focus) to track entitlements, download installers, and manage renewals.
• Monitored the software procurement mailbox, ensuring timely responses and actions on all qualified software-related queries.
• Maintained and managed a repository of 500+ approved on-prem software installers, ensuring alignment with supported technology stacks.
• Utilized advanced SharePoint features to collect, organize, and share software asset management (SAM) documentation and process information.
• Harvested and reallocated software licenses from offboarded employees, promoting license optimization and cost efficiency.
• Collaborated with internal teams and external vendors to align procurement efforts with business and compliance objectives.

• Ensured software license compliance by maintaining a complete Software Bill of Materials (SBOM).
• Implemented and maintained software asset management (SAM) processes to track software installations against available purchased licenses.
• Conducted regular audits to compare deployed software across endpoints with the organization's license entitlements, ensuring compliance and cost efficiency.
• Reduced software costs by identifying and reclaiming unused licenses through active monitoring and lifecycle management.
• Used ITSM platforms (e.g., ServiceNow) to manage end-to-end software license request, approval, and fulfillment workflows.
• Utilized discovery tools such as Microsoft SCCM and ServiceNow Discovery to automate software inventory and asset tracking across enterprise environments.
• Maintained a centralized software renewal calendar with automated alerts to track upcoming license expirations and renewal deadlines.
• Coordinated with vendors, procurement, and legal teams to initiate renewal processes well in advance, ensuring uninterrupted software access.
• Conducted usage and cost analysis before renewals to right-size license counts and optimize software spend.

• Responsible for current operational performance, accounting, migration, and alignment of new work.
• Weekly Reviews to the Management on key deliverables.
• Ensure effective management of the CMDB and that the data contained is accurate.
• Design process relating to hardware asset management, execute and enhance.
• Maintaining ongoing service delivery and quality of service.
• Responsible for managing lifecycle of hardware, right from their introduction to retirement.
• Perform verification and audit of CMDB content; confirm hardware assets with actual inventory and initiate corrective actions.
• Working on ServiceNow asset request tickets & fulfil according to the SLAs defined.
• Approving modifications related to interfaces between the CMDB (Service Now) and specified data users.
• Working on reconciliation reports monthly wise for invoicing purpose.
• Carries out the Process Lead responsibilities for the Asset & Configuration Management process.
• Maintaining the relationship between the configuration team and the finance department, including the accuracy of financial attributes (Baseline Management).