Sanjay Kumar Uddar
Infra Managed Service Sr Analyst
Bangalore
Summary
With 10 years of experience and focus on software procurement, license management, license compliance, Configuration Management (CMDB). Trained and experienced working on ServiceNow, Coupa Procure2pay.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Service Management Sr Analyst
Accenture Solutions Pvt. Ltd.
Bangalore
09.2024 - Current
- Managed end-to-end software procurement and contract renewal processes, ensuring timely execution and compliance with business requirements.
- Sent automated renewal notifications to stakeholders 90 days prior to contract expiration to allow sufficient time for review and approval.
- Regularly engaged with vendors to obtain quotes, perform pricing analysis, and negotiations.
- Developed and maintained standard operating procedures (SOPs) and process documentation for all key procurement and renewal activities.
- Created and updated runbooks in real-time to reflect process changes, ensuring team adherence to the most current workflows.
- Scheduled and facilitated daily, weekly, and monthly meetings with clients to review KPIs, address escalations, and discuss continuous improvement initiatives.
- Collaborated cross-functionally with teams such as ServiceNow, Security, IAM, EUC, and Deskside Support to streamline processes and ensure operational alignment.
- Authored case study documentation outlining legacy, current, and proposed process flows to support decision-making and process optimization efforts.
- Monitored team performance to ensure timely completion of BAU (Business-As-Usual) tasks and consistent adherence to SLA targets.
- Led SaaS license optimization initiatives, including re-harvesting, reclaiming, and removing inactive users to reduce costs and eliminate unnecessary spend.
Service Management Sr Analyst
Accenture Solutions Pvt. Ltd.
Bangalore
01.2022 - 08.2024
- Supported and fulfilled end-to-end software procurement needs for end users across the organization, ensuring timely delivery and compliance.
- Processed RFQs (Requests for Quotes) from software vendors and initiated Purchase Requisitions (PRs) in line with procurement policies.
- Created and managed Purchase Orders (POs) using the Coupa Procure-to-Pay system, tracking order status and resolving exceptions.
- Created and maintained software entitlements in ServiceNow for eligible products, enabling accurate fulfillment and license tracking.
- Reviewed and approved vendor invoices to ensure payments were processed in alignment with agreed payment terms and contract conditions.
- Monitored and fulfilled software request tickets in ServiceNow, consistently meeting defined SLA requirements.
- Conducted regular software clean-up activities and published reports highlighting cost savings from reclaimed and harvested licenses.
- Managed multiple vendor portals (e.g., Microsoft, Adobe, Tableau, Micro Focus) to track entitlements, download installers, and manage renewals.
- Monitored the software procurement mailbox, ensuring timely responses and actions on all qualified software-related queries.
- Maintained and managed a repository of 500+ approved on-prem software installers, ensuring alignment with supported technology stacks.
- Utilized advanced SharePoint features to collect, organize, and share software asset management (SAM) documentation and process information.
- Harvested and reallocated software licenses from offboarded employees, promoting license optimization and cost efficiency.
- Collaborated with internal teams and external vendors to align procurement efforts with business and compliance objectives.
IT & Asset Management Analyst
Accenture Solutions Pvt. Ltd.
Bangalore
06.2018 - 01.2022
- Ensured software license compliance by maintaining a complete Software Bill of Materials (SBOM).
- Implemented and maintained software asset management (SAM) processes to track software installations against available purchased licenses.
- Conducted regular audits to compare deployed software across endpoints with the organization's license entitlements, ensuring compliance and cost efficiency.
- Reduced software costs by identifying and reclaiming unused licenses through active monitoring and lifecycle management.
- Used ITSM platforms (e.g., ServiceNow) to manage end-to-end software license request, approval, and fulfillment workflows.
- Utilized discovery tools such as Microsoft SCCM and ServiceNow Discovery to automate software inventory and asset tracking across enterprise environments.
- Maintained a centralized software renewal calendar with automated alerts to track upcoming license expirations and renewal deadlines.
- Coordinated with vendors, procurement, and legal teams to initiate renewal processes well in advance, ensuring uninterrupted software access.
- Conducted usage and cost analysis before renewals to right-size license counts and optimize software spend.
Service Management Associate
Accenture Solutions Pvt. Ltd.
Bangalore
10.2014 - 06.2018
- Responsible for current operational performance, accounting, migration, and alignment of new work.
- Weekly Reviews to the Management on key deliverables.
- Ensure effective management of the CMDB and that the data contained is accurate.
- Design process relating to hardware asset management, execute and enhance.
- Maintaining ongoing service delivery and quality of service.
- Responsible for managing lifecycle of hardware, right from their introduction to retirement.
- Perform verification and audit of CMDB content; confirm hardware assets with actual inventory and initiate corrective actions.
- Working on ServiceNow asset request tickets & fulfil according to the SLAs defined.
- Approving modifications related to interfaces between the CMDB (Service Now) and specified data users.
- Working on reconciliation reports monthly wise for invoicing purpose.
- Carries out the Process Lead responsibilities for the Asset & Configuration Management process.
- Maintaining the relationship between the configuration team and the finance department, including the accuracy of financial attributes (Baseline Management).
Education
Master’s - Computer Science
Visvesvaraya Technological University (VTU)
Bangalore 01.2011 - 01.2014
Skills
Software Asset Management (SAM)
License Compliance & Optimization
ServiceNow (Request Fulfillment, CMDB)
Excel, Power Point, Word
Vendor Portal Management (eg, Microsoft, Adobe, Tableau)
Certification
SIAM Foundation
Core Competency
- Software Procurement
- Configure Management Database (CMDB)
Timeline
Service Management Sr Analyst
Accenture Solutions Pvt. Ltd.
09.2024 - Current
Service Management Sr Analyst
Accenture Solutions Pvt. Ltd.
01.2022 - 08.2024
IT & Asset Management Analyst
Accenture Solutions Pvt. Ltd.
06.2018 - 01.2022
Service Management Associate
Accenture Solutions Pvt. Ltd.
10.2014 - 06.2018
Master’s - Computer Science
Visvesvaraya Technological University (VTU)
01.2011 - 01.2014
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