Sanjay Lazar

• Managed Customer Feedback & Customer Data Management
• Legal Liaison for Passenger Litigation between Departments
• Expertise in Regulatory (DGCA) rules and Laws for compliance
• Monitored & curated Inflight Experience, IFE Product Issues, Catering & Engineering Feedback, Special Handling.
• Excellent communication skills, both verbal and written.
• Used critical thinking to resolve issues evaluate & execute solutions
• Demonstrated strong organizational and time management skills while managing multiple projects almost on a 24 x 7 basis

Coordinator -Inflight Service, handling O/o Director IFSD , looking into Flight operations, Crew Planning, Crew management, Hotel Contracts, Crew Rostering, Induction, Planning & International Liaison etc

• Managed Day to Day functions of Departments Functions
• Monitored the Flight operations & Planning, Crew Rostering, Crew management on daily basis for Director-Inflight Service
• Coordinated Catering Contracts, Menu Planning & Uniforms
• Handled the brief for Regulatory Compliances, Legal Compliances (India & Overseas) relating to Passenger Litigation
• Crisis Handling on 24 x 7 basis for operational exigencies.
• Utilized proactive communication abilities to resolve employment-related disputes.
• Collected and analyzed business data from various departments to prepare reports and presentations for Board level committees

• Looked after day to day functioning of ED-IFS office at Del & Bom
• Setup and handled the Crew Planning & Integration Cell for recruitment, selection, training & Integration of crew
• Managed the Bidding Cell for flight Crew Rostering & Contingency Flight Operations planning.
• Was appointed as Convenor/Coordinator on 4 Board Subcommittees , reporting to Chairman Air India (2017-2019)
• Part of Global Hotel Selection Committee for Cabin Crew
• Vetted Legal Contracts for Hotel Accomodations, Scrutinized and finalized Legal Contracts for Inflight Entertainment content
• Managed Industrial Relations and HR functions of Directors Office in ensuring no Flight disruptions through Labour issues.
• Convenor of Aircraft Ambience Committee, Convenor of Crew planning and Fleet Induction committee, Convenor of Crew Rostering & Bidding Committee,
• Organized and coordinated conferences and monthly meetings.
• Coordinated events and worked on ad hoc projects.
• Updated spreadsheets and databases to track, analyze, and report on performance data.

• General Secretary of the All India Cabin Crew Association, looking after all Cabin Crew Welfare issues
• Negotiated Wage Settlements and Job terms and contracts with the Government and Air India for period 1998-2005 and then again in 2007 to 2014
• Assisted with enabling Evacuations of Indians during Gulf War-2 and Libya, Yemen, Nigeria, Syria, Singapore, Tokyo, and most recently guided through Vande Bharat Mission
• Ran a Crew welfare organization for Blood Donations, For Hospitalizations , For death / injury of Crew to provide restitution and social welfare Scheme
• Member of International Transport Federation and assisted other Airline Crew of Indian Origin to negotiate their terms and conditions
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Prepared working notes for the Air India board and ministry of Civil Aviation on - 1) Path to Disinvestment - showing Ministry of Civil Aviation the hassle free road to Privatization of Air India and Indian Airlines and (2) Unshackling the Maharaja - An Employee driven blueprint for the Sale and privatisation of Air India

VVIP AIR INDIA ONE FLEET CREW SERVING PRIME MINISTER OF INDIA & PRESIDENT OF INDIA

• Operated Special Extra Section Charter Flights for the Honorable Prime Ministers of India, the Honorable Presidents of india & the Honorable Vice Presidents of India from 1998- 2011
• Was personally handling the Cabin of the Honorable Prime Minster, the Honorable President and Vice President of India
• Handled high Security Visits to United Nations, White House, Kremlin during this period
• Also flew His Holiness the Pope John Paul -2 the Dalai lama and His Holiness Pramukh Swami Maharaj
• Also flew the King of Jordan and the Queen of Jordan and the US Secretary of State

• Senior Check Cabin Crew to monitor and train Cabin Crew performance
• Supervisory functions on board the Aircraft over all Crew
• Wrote Reports, conducted Trainee Checks, and Confirmation checks and annual Checks on Cabin Crew

• Inflight Service Professional Airline Crew member
• SEP Trained on Boeing 777-200/ 777-300, 707, 747, Airbus A-300, A-310;
• Flight Safety trained for SEP functions
• First Aid trained by St.Johns Ambulance services