Sanjay M Hemdev

• Business Manager for Brand OGX- No. 1 brand in US for hair care.
• Implemented process improvements, resulting in an increase in operational efficiency.
• Developed and implemented strategic plans to achieve company objectives.
• Analyzed market trends and competitor activity to inform business strategy.
• Responsible for all brand activations (offline and online), point of sale management, and in-store visibility execution, as well as competition benchmarking.
• Setting targets for sales and collection, and leading the team to ensure revenue growth across general trade and e-commerce.
• Oversaw daily operations and conducted regular meetings with the team to discuss progress and identify areas for improvement, maintaining efficiency.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• To ensure minimum outstanding above 60 days cycle. All cases reviewed for above 60 days cycle for immediate solution.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Offline- Review with team on regular basis to ensure efficient workflow and identify areas of improvement.
• Allocating monthly targets as per the company’s requirements, and strategizing to achieve the same.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Reviewing outstanding reports, and ensuring timely collection of outstanding dues.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Planning and strategizing schemes for retail stores during festivals to boost sales.
• Reviewing the pending orders list and ensuring a time frame of within 48 hours of stock receipt to stores after receiving orders.
• Online: Ensuring stock availability with proper listing details on all online websites.
• Planning online discount strategies as per effective days for different websites.
• Building and monitoring ad campaigns, coupon discounts, deal of the day, etc., offers on various websites.
• Analyzing sales on a regular basis and taking necessary action if any sales drop.
• Marketing- Responsible for all brand activations (offline and online)- Point of Sale management / In store visibility execution- Competition benchmarking
• Developed effective marketing strategies (offline and online) in coordination with the marketing team for brand visibility and new customer acquisitions.
• Participation in cosmetic exhibitions, like Cosmoprof, to showcase our brand and increase brand awareness.
• Coordinating with corporates/ chain stores for marketing activities- Dabur, Health and Glow, Guardian, Noble Plus, Wellness, etc.
• Monitor the marketing trends of other competitive brands in the marketplace to stay ahead of the competition.

Successful implementations

• Branding activity carried out in Dec 2022 in 80+ Wellness stores in Mumbai (Branding on paper bags)
• Branding activities in Growels Mall- Kandivali East during Diwali 2022 which effected 50% sales growth in Health & Glow Store in Growels Mall.
• Standee branding activity carried out in Health & Glow stores which saw jump in sales in the following month by 15% -20%.
• Successful Appointment of distributors in UP, MP and Maharashtra which helped us to expand our distribution network.
• Glass door branding activities in retail outlets carried out during Diwali which saw an approx. 20% jump in sales.
• Coordinated and appointed new chain stores for expansion. ( Q Mart, Vijeta, Apollo Pharmacy, Dorabjee, Guardian- airport stores)

• Managing a team of 12 executives in flight and tours dept ensuring customer satisfaction.
• Identifying and networking with prospective clients, generating business from existing accounts, activating new client acquisitions and achieving profitability via increased sales growth.
• Building and maintaining healthy business relations with major corporate accounts, Coordinating with Hoteliers, Suppliers and Data Management Companies for competitive rates.
• Managing customers for pre and post booking services, on tour issues, complaints, etc.
• Coordinating between suppliers and accounts regarding invoicing and payments.
• Maintaining relationship with business partners like Airlines, Tourism Boards, Hotels, Domestic and International Suppliers etc.

• Process owner of collections.
• Ensuring timely post sales activities by team- issuing allotment letters, demand letters, reminder letters, registration of sale agreement, collection of outstanding dues, stamp duty and VAT as per the specified timelines.
• Plan and implement various customer relationship initiatives in line with Company objectives.
• Setting of Standard Operating procedures for the business to ensure high level of quality service.
• Customer Service provisioning, Complaint & Request TAT Management, Regulatory & Audits Compliance.
• Resolve escalated issues in a timely and effective manner.
• Generation of various MIS as required by management.
• Generate referrals and upgrades from existing customers.

• Post sales activities- issuing allotment letters, demand letters, reminder letters, registration of sale agreement, collection of outstanding dues, stamp duty and VAT as per the specified timelines.
• Creating and scheduling appointments with customers to resolve any customer queries by providing them highest level of service.
• Coordinating with various departments like legal, projects and accounts for any development or modification in process to ensure smooth flow of operations.
• Maintaining Daily MIS which includes sales and collection targets, MTD collections, agreements registered and providing Variance report to the management for any collection shortfall.
• Providing weekly MIS to directors which includes roadblocks in any project, inventory as on date, broker sales and cancellations if any.
• Verifying customer files- accuracy of data after it is submitted by sales team. Co-coordinating with sales team for proper documentation submitted by customers at time of booking. Ensuring correct customer data and sales details are maintained in software.
• Managing audit related work and resolving audit queries on month to month basis. As per audit observations, ensuring team follows SOP.
• Generate leads through customer references for sales team.

• Company Overview: Atharva Solutions is a Service provider to Banks for collection of their outstanding dues. It provides various facilities inclusive of operational, marketing and debt management services.
• Major Clientele: ICICI Bank- credit cards and home loans, Axis Bank – credit cards.
• Organization Strength: Field staff of 50+ executives, Tele-calling team of 5 executives, Managers and Team Leaders for Various Portfolios -6 nos., Administrative and Back-office staff -2 nos.
• Portfolios Managed: Current, x dpd, 30 dpd, 150 dpd, w. off (180-360 dpd), NPA (360+ dpd), Current & w.off (goa).
• Atharva Solutions is a Service provider to Banks for collection of their outstanding dues. It provides various facilities inclusive of operational, marketing and debt management services.

• Company Overview: An affiliate of Citibank Overseas Investment Corporation
• Defining collection strategy for the agency and inhouse field personnel and tele callers.
• Preparing allocation strategy, targets and monitoring productivity of agency collectors.
• Field visits with agency collectors and negotiating with high value and write off customers to recover money within reasonable time framed solutions.
• Servicing customer queries and understanding their issues to resolve effectively.
• Identifying negative areas/builders and analyzing non-starters and fixing strategies. Identifying bad accounts & initiating immediate steps.
• Control flows of high pos/chronic accounts, to maintain the 30+ portfolio and to avoid GCL(Bucket 6,12 & 24).
• Identifying accounts where legal action is to be taken and coordinating for the same (Sec 138,Civil & DRT filing).
• Valuation for entire west and identifying the accounts where valuation is depreciated and to push the same for closures.
• An affiliate of Citibank Overseas Investment Corporation

• Managed scheduling of shifts, manpower placement and training them.
• Planned and monitored daily staffing schedules to ensure adequate staffing levels that support operational demands and business objectives.
• Managing, training and grooming team members for business objective fulfillment.
• Managing customer service issues and addressing any complaints.
• Controlling the back office support system and setting up of banking and accounting systems.
• Trained and certified new employees on all performance standards.
• Personally coached and mentored direct subordinates for customer servicing.
• Developing processes and systems to ensure that payments are received in time.
• Scrutinizing of daily reports and expense statement.

• Managing a team of data entry operators to ensure work is completed in stipulated time.
• Selection, training, development, supervision and appraisal of subordinates.
• Preparation of quotations and invoices, independent correspondence with clients and others.
• Work closely with business managers to review costs, reconcile variances and identify areas for productivity and cost improvement.

• Management of control systems, cash, salaries, preparation of monthly MIS reports.
• Managed sales and exhibitions effectively all over India.
• Customer service and dispute handling.
• Maintaining customer relationships.
• Cash flow analysis and maintaining debtors and creditors file.
• Managing vendor accounts and generating weekly on demand cheques.
• Preparing company accounts and tax returns for audit.
• Prepare monthly, quarterly and annual reports summarizing and forecasting company business activities and financial position in areas of income, expenses, and earnings based on past, present and expected operations.
• General accounting, vouching and payroll administration.
• Account planning and ensured timely service to clients and bankers.
• Preparation of quotations and invoices, independent correspondence with clients and others.