Sanjay Mishra
Team Leader
Bangalore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader
Nobroker Technologies Solutions Pvt Ltd
Bangalore
04.2021 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held daily team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Quality Analyst
Hinduja Global Solutions
Bangalore
06.2015 - 10.2020
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Analyzed quality and performance data to support operational decision-making.
- Defined and implemented quality initiatives to reduce risk.
Education
Bachelors in Engineering - Electronics And Telecommunication Engineering
Sri Sad Vidya Mandir Institute of Technology
Bharuch 06.2010 - 07.2014
HSC - Science Education
Swami Vivekananda Eng Medium School
Bharuch 06.2008 - 05.2010
SSC -
Unity English Medium School
Bharuch 06.2007 - 04.2008
Skills
Teamwork and Collaboration
Multitasking Abilities
Daily workflow improvement
Performance improvement
Corrective action Preventive action
Adaptability and ability to work under pressure
MS Excel and Google Sheets
Basic Knowledge of Google Data Studio
Accomplishments
- Used Google Sheets to automate all of my vertical reports.
- Supervised team of 6 auditors.
- Multiple employee of the Month award
- Achieved Exceeded Expectations Ratings in Consecutive Appraisal cycle.
- Achieved award as ace performer of the year
- Represented my college and university at All India West zone National Level in Basketball
Timeline
Team Leader
Nobroker Technologies Solutions Pvt Ltd
04.2021 - Current
Quality Analyst
Hinduja Global Solutions
06.2015 - 10.2020
Bachelors in Engineering - Electronics And Telecommunication Engineering
Sri Sad Vidya Mandir Institute of Technology
06.2010 - 07.2014
HSC - Science Education
Swami Vivekananda Eng Medium School
06.2008 - 05.2010
SSC -
Unity English Medium School
06.2007 - 04.2008