Sanjay Mishra
New Delhi
Summary
Competent Manager bringing more than 11 years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provide high-quality support.
Overview
13
13
years of professional experience
Work History
Banquet Manager
Bellamonde Hotels
10.2023 - 05.2025
- Coordinated all aspects of banquet events from setup to teardown.
- Supervised staff to ensure high-quality service during events.
- Collaborated with vendors for catering and equipment needs.
- Developed event timelines and communicated details with teams.
- Trained new employees on service standards and procedures.
- Resolved guest issues promptly to maintain satisfaction levels.
Assistant Food and Beverage Manager
Hotel Comfort Inn
Varanasi
04.2023 - 09.2023
- Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.
- Worked with directors to come up with marketing campaigns to meet sales targets.
- Organised and conducted pre-shift staff meetings to communicate pertinent information.
- Prepared food items following standard recipes and menu to guarantee consistency and accuracy of product.
- Evaluated basic operating procedures to verify compliance with local and national regulations for hospitality industry.
- Arranged and rearranged indoor and outdoor restaurant and functions furniture to suit business needs and customer requests.
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Enforced high standards of health and safety to reduce risks of injuries and accidents.
- Solicited feedback from guests concerning service of food and beverage offerings and to identify weak areas and make improvements.
- Assisted in waiter hiring, interviewing, selecting and onboarding recruits to build team of high-performing individuals.
Food and Beverage Manager
The Aanandam Hotel and Resort
Itarsi
12.2021 - 02.2023
- Developed F&B policy and procedure to align with venue QA goals.
- Delivered profit margin targets through monitoring and evaluation of consumables pricing.
- Ran extensive customer service training, including customer greetings, complaint resolution and interpersonal skills.
- Organised logistics of catering food, equipment and personnel.
- Maintained positive relationships with 10+ suppliers.
- Established comprehensive training programme for kitchen staff.
Bar Manager
Costa Riviera Hotel
varanasi
10.2018 - 11.2019
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Minimised loss and misuse of equipment through proper supervision and staff training.
- Diminished financial discrepancies by accurately recording transactions while verifying daily bar staff receipts.
- Maximised employee morale and corrected performance issues according to established standards.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Followed safe serving requirements and kept list of available ride services for inebriated customers.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Developed new craft cocktails and seasonal offerings inspired by industry trends and patron suggestions.
- Rotated inventory to provide freshest beer, wine and spirits for patron satisfaction.
Assistant Restaurant Manager
St Laurn Hotel
Pune
08.2018 - 10.2018
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
- Applied expertise in market and menu trends to exceed restaurant performance standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Minimised loss and misuse of equipment through proper supervision and staff training.
Food and Beverage Executive
Hotel Crosslane
Ajmer
01.2018 - 08.2018
- Kept kitchen, restaurant and bar within hygiene regulations by instructing staff to sanitise areas regularly and after customer use.
- Remained calm during emergency situations or peak hours to serve as role model of best practice to hotel staff.
- Checked on patrons regularly and acted on requests when required to maintain satisfaction.
Food and Beverage Team Leader
Taj Palace Hotel
New Delhi
01.2017 - 11.2017
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Created and delivered orders while maintaining accuracy and attention to detail.
- Greeted new customers, answered initial questions and took drink orders.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Senior GSA
Taj Palace Hotel
04.2015 - 12.2016
- Maintained constant presence at front counter to receive enquiries.
- Handled high-volume telephone calls to address and resolve customer queries.
- Kept detailed records of customer interactions for future reference.
- Referred customers to team leaders and expert advisers for complex inquiries.
GSA
Taj Palace Hotel
01.2013 - 03.2015
Industrial Training
12.2011 - 05.2012
Education
ICS-YMCA
01.2011
12th - Commerce
CBSE
01.2008
10th -
CBSE
01.2006
Skills
- Beverage inventory management
- Food menu enhancement
- Kitchen operation management
- Alcoholic beverage preparation
- Drink menu development
- Recruitment and hiring
Hobbies and Interests
- Playing Cricket
- Travelling
Languages
- Hindi, First Language
- English, Advanced
Timeline
Banquet Manager
Bellamonde Hotels
10.2023 - 05.2025
Assistant Food and Beverage Manager
Hotel Comfort Inn
04.2023 - 09.2023
Food and Beverage Manager
The Aanandam Hotel and Resort
12.2021 - 02.2023
Bar Manager
Costa Riviera Hotel
10.2018 - 11.2019
Assistant Restaurant Manager
St Laurn Hotel
08.2018 - 10.2018
Food and Beverage Executive
Hotel Crosslane
01.2018 - 08.2018
Food and Beverage Team Leader
Taj Palace Hotel
01.2017 - 11.2017
Senior GSA
Taj Palace Hotel
04.2015 - 12.2016
GSA
Taj Palace Hotel
01.2013 - 03.2015
Industrial Training
12.2011 - 05.2012
ICS-YMCA
12th - Commerce
CBSE
10th -
CBSE