Sanjay M. Jaiswal

Admin

• Scheduled routine inspections of all areas within the facility premises.
• Monitored the performance of all equipment to ensure proper functioning.
• Supervised preventive maintenance projects, employee tasks, and performance, and adherence to safety standards.
• Performed troubleshooting on malfunctioning systems when necessary.
• Managed the maintenance staff and their daily activities.
• Coordinated with vendors to purchase replacement parts as needed.
• Diagnosed and repaired mechanical issues according to industry standards.
• Maintained equipment performance by cleaning and lubricating components.
• Maintained records of repairs, service requests, and costs.
• Ensured compliance with safety regulations and standards.
• Managed a team of employees, daily progress reports, and overall project planning.
• Organized work orders assigned tasks to staff members and tracked the progress of repairs and maintenance projects.
• Reviewed completed work orders to ensure quality control measures are followed.
• Provided technical support in case of system malfunctions or breakdowns.
• Reviewed completed work to verify consistency, quality, and conformance.

Procurement

• Identified potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability, and sustainability.
• Managed the procurement process from purchase order generation to the delivery of goods or services.
• Prepared daily, weekly, and monthly procurement reports for supervisor review.
• Prepared reports on purchasing activity, including cost savings achieved through negotiations with suppliers.
• Maintained up-to-date records of all purchases made by the organization, including invoices and contracts.
• Monitored supplier performance in terms of quality, delivery, and responsiveness to ensure compliance with contractual agreements.
• Investigated discrepancies between purchase orders and invoices received from vendors.
• Ordered new materials to prevent shortages, and approved delivery details and times.
• Delegated tasks to procurement teams to expedite work processes.
• Tracked company inventories and recorded item quantities in company databases.
• Analyzed purchasing trends and identified opportunities for consolidating orders and leveraging volume discounts.
• Performed data analysis on financial trends and presented findings to supervisors to brainstorm process improvements.
• Established a cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times year-over-year.

Operations

• Supervised the day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Monitored and improved the efficiency of processes, team performance, and customer service.
• Coordinated with other departments, including sales, marketing, finance, and human resources. to ensure efficient operations.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Collaborated with team leaders on quality audits.
• Analyzed and controlled materials, supplies, and equipment operational expenses.
• Created detailed reports on the performance of individual departments within operations.
• Planned delivery routing, team workflows, and promotional initiatives.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Performed cost analysis for various projects to determine budget requirements.
• Coordinated cross-functional teams to ensure timely delivery of products and services.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Mitigated business risks by working closely with staff members and assessing performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Executed cash handling procedures by managing cash drawers and ensuring proper reconciliation at shift end.
• Ensured compliance with cash handling procedures and company policies during peak trading hours.
• Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
• Ensured compliance with cash handling procedures and company policies during peak trading hours.
• Identified opportunities for improving operational efficiency through process optimization initiatives.
• Utilized sales reporting tools to analyze transaction trends and identify opportunities for improvement.
• Investigated discrepancies between reported sales figures and actual amounts collected at registers.
• Supervised daily operations of cash register activities, ensuring accuracy and efficiency in transactions.
• Conducted regular audits of cash registers to ensure accuracy and compliance with financial standards.
• Investigated discrepancies between reported sales figures and actual amounts collected at registers.
• Reviewed financial reports on a weekly basis to ensure the accuracy of store operations and compliance with company guidelines.
• Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
• Developed training programs for new cashiers, emphasizing customer service excellence, and operational efficiency.
• Managed day-to-day operational activities related to vendors and suppliers.
• Negotiated with vendors to gain optimal pricing on products, resulting in a substantial increase in profit margin.
• Monitored vendor compliance with contractual obligations, including quality assurance standards.
• Collaborated closely with procurement team members in order to identify suitable sources of supply and materials needed.
• Evaluated bids from multiple suppliers and vendors based on price, quality, and delivery timelines before making recommendations.
• Led vetting and onboarding of new vendors and established productive relationships.
• Coordinated with supply chain teams to ensure timely delivery of products to clients.
• Coordinated communications between internal stakeholders and external vendors.
• Filed and maintained vendor records in accordance with established guidelines.
• Collaborated closely with procurement team members in order to identify suitable sources of supply and materials needed.
• Coached the team on company policies, procedures, and best practices to enhance operational efficiency and employee productivity.
• Conducted thorough monthly financial analyses to identify discrepancies and optimize budget allocations.
• Maintained precise accounts payable and receivable ledgers to support cash flow management.
• Analyzed financial statements, invoices, purchase orders, and contracts. For accuracy and completeness prior to payment processing.
• Maintained precise accounts payable and receivable ledgers to support cash flow management.
• Managed comprehensive financial records, ensuring accuracy and compliance across all transactions.

• Accounting of Finished Goods production on daily basis.
• Regular contact with clients to understand and meet their necessity requirement.
• Basis of client requirement arranged vehicle & dispatched goods, Accordingly Tax Invoice generated & E-way bill attached.
• Maintaining Sales, Purchase, Inventory Records in Tally.
• Preparation of Accounts & Tax Returns monthly.
• Daily Petty Cash report & expenses recorded.
• Timely Vendor & Utilities payments are made to avoid late payment charges.
• Financial forecasting & risk analysis.
• Monthly reports of Sales & Purchase reconciliations.
• Managing all accounting transactions & Quarterly balance sheets & profit/loss statement.
• Accounts book keeping & system up to date.
• Cost Control.
• Monthly Salary processing of staff.
• Negotiation rates agreements and keep records of sales and maintaining data.
• Understanding the client needs and handling the negotiation process in efficient way.
• Managing the entire sales cycle from finding a client to securing a deal.
• New sales opportunities through networking and turn them into long-term partnerships.
• Presenting sample products to prospective clients.
• Professional Behavior after-sales support to maximize customer loyalty.
• Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation.
• Assets & Service records are maintained.
• Daily Inventory Stock Report with previous day consumption.
• Managing inventory tracking system to record deliveries, shipments and stock levels.
• Loading & Unloading of Stocks arranging Manpower to place the goods with category wise.
• Analyzing the inventory, production & time frame.
• Planning of deliveries, shipments and product levels to improve inventory control.
• Analyzing daily production and supply levels to anticipate inventory problems and shortages.
• Schedules of deliveries and shipments to optimize operations.
• Communication with parties to meet & understand the qualities and corrective actions.
• Maintaining good rapport in business relationships with suppliers and clients.
• Proposal strategies to reduce costs and improve procedures of supply chain logistics.
• Reports of inventory stock levels, supply chain progress, procedure efficiencies and escalated to upper management.
• Contributes to team effort by accomplishing related results as needed.

• Managing day-to-day & Overall Administration of the store which includes Services, Utilities, Admin, Fire Safety, Maintenance, Housekeeping, Security, Warehouse operations of the facilities to include supervision of staff & contractors.
• Performing Store Opening - Closing & Shift change actions, which includes completing accurate shift change logs, to keep operations efficient.
• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
• Ensuring quality service with efficient and effective management for available resources.
• Communicating, Co-ordinating & Planning forecast staffing needs, ensuring a strong team to maximize customers service efforts for smooth functioning during EOSS.
• Building professional relationship with external stakeholders for smooth business operation.
• Developed complex reports and handle critical projects for senior management.
• Planning & executing office systems, equipment procured placed as per layouts & implemented accordingly.
• Mastered in multiple leadership roles including Business acumen training, Cashier & Head cashier training, Supervisor, Customer assistant supervisor, Customer solutions manager.
• Any crisis / accident / incident or theft found from employee informed to respective reporting manager making incident reports with his acceptance & escalated to Regional HR.
• Charismatic leadership of employees generates results by becoming interested and engaged with the customers and individual sales leading to store results.
• Develop & improved procedures to maximize productivity and customer service efforts.
• Organizing Team hurdles to understand problems or issues faced in work environments.
• Responsible for getting the customer feedback for the store services and improve accordingly to increase Net Promoter Score (NPS).
• Drive company profitability metrics, employee engagement, and customer experience through change and innovation as a supportive leader & achieved more than 14% growth annually.
• Primary roles are P&L management, sales management, sales proficiency and customer engagement training, customer issue resolution, leadership development and mentoring.
• Yearly Budgeting of Administration, Outsourced Manpower, Utilities, Transportation, Maintenance, Staff Welfare, R & M & Others.
• Every month budget rectification with actual expenses & Quarterly reviewed.
• Co-ordination with related Govt. agencies to ensure compliance (BSES, BMC, Tata Power etc.)
• Statutory Compliances & Abstract timely renewal of Trade License, IPRS License, S & E License, Spot Radio License, Hoarding License, Weighing License Etc...
• Vendor & Contractor Management.
• Yearly AMCs of contracts, Renewal of contracts, & Vendor contracts with comparative quotation. Rate of contract with necessary work & utilities related vendor.
• Taking care of Repaired and Maintenance all office equipment including phones, printers & furniture etc.
• All inventory is handled resulting in an increase in gross profits by over 11% due to strategic product control and inventory management.
• Security management in coordination with local law enforcing agencies and security Department.
• Health & Fire Safety (Training of HSE - Fire Safety & Mock Drill).

• Maintained store staff job results by coaching, counseling, discipline, planning, monitoring and results.
• Preparing annual budget, schedule expenditures, variances analysis, initiated corrective action plans.
• Protecting employees and customers by providing a safe and clean store environment.
• Managing all controllable & High Valuable product to keep accountable & operations profitable.
• Worked with vendors and manufacturers to bring in effective marketing displays for the sales floor & store windows.
• Maintaining operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
• Crafted strategies that promised maximized revenues.
• Conducted regular meetings to discuss sales programs strategies and processes.
• Promotions are well implemented according to SOP’s and seasonal promotional opportunities are identified and executed appropriately.
• Promotional calendar verified Weekly & Seasonal merchandising and signage changes for promoting specific products.
• Ensuring stores is organized and prepared for peak trading periods such as big days or sale period.

• Monitoring new team members on POS system operation & customer service strategies.
• Training, monitoring and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Motivating subordinates to work towards organizational goals & boost up for enrollments.
• Supervising daily activities of Cashiering Team & Cash office.
• Training floor staff for cashiering during requirement back-up coverage to provide customers with optimal support on business peak hours.
• Managing additional Cash Counter & providing assistance or intervention where required.
• Directing team of 5 cashiers to maximize performance and deliver exceptional service to every customer.
• Man-Power & Time Management.
• Loyalty & Edge Program training to staff for retention of customer.
• Maintaining Daily Reports like Top Sheet & Corporate DSR.
• Updating Manual Bills into system as per mode of payments before 24 hours if not updated. Records to be maintained as per system.
• Reviewing and resolving differences between accounting information and cash drawer.
• Reconciling cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Daily expenses of Petty Cash voucher are updated in excel & send to Regional Office.
• We Sale high Amount of Green Gift Voucher to our registered client as per discount slab.
• Payments received Cheque or NEFT as per MOU validity period.
• All 3rd Party GV Redeem tally with system report & send it 5th of every month to RO.
• Promotion GV received from Corporate Office Bangalore with Dual copy of IOM.
• Gift Voucher Details recorded in register with series & verify with IOM & acknowledgement scan copy mailed to corporate office.
• Card payment are tally with physical vs system report and same verified with Advise Copy.
• Daily taken Printout of Credit-Note Redeem, TIC Points Redeem, Cash Refund, Staff Discount, Tender wise sales report & verifies.
• Redemption of Credit-note & TIC Slip put a cancelled date stamp attached to report & signed by Chief Cashier & Store Manager.
• Physical Redemption of Gift voucher tallied with system report & put cancelled date stamp and attached with 3page Report.
• Maintaining Register and Updating on Daily Basis like:-Float Register, IOU Register, Green Gift Voucher Register, Promotion GV Register, FOC Register, Corporate GV Register, Cheque Deposit Register, Manual Register, Surprise Till Verification Register.
• Taking Surprise Till check of Cashier & verify with System Till Report as per audit.
• Received Client Cheque of Outstanding Amount are updated in Cheque Deposit Register & Bank Person come to store collect the Cheque deposit in bank.
• Reconciling cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Handling all the commercial activities and the account department of the store.
• Interacting with the Commercial team (RO & CO) for various reports.
• Planning for Off Sale: - Staff, New Cashier training, extra Cash Counter, Manpower, Stationery, Telephones line, etc.…
• Handling the whole cash office which involves heavy amount in the sale period.
• Arranging of necessary stocks for the sale periods in cash.
• Assisting customers by answering questions and fulfilling their request.
• Developing a healthy team & good atmosphere.
• Was also assisting at the customer service desk & solving various customer issues.
• Dealing with different types of situations, issues & solving them instantly.

• Encashing and Selling Twenty-six Legal Foreign Currencies.
• Responsible for Maintaining till Sheet for Indian Rupees as well as Foreign Currencies at the end of the day.
• Informing customers about foreign currency regulations, and computing transaction fees for currency exchanges.
• Detecting Counterfeit currencies.
• Examine Traveler’s checks for endorsements and verifying information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Reporting the position of Business and Foreign Currencies Position at EOD to Duty Manager.
• Keeping the record track of documentation as per the Rules & Regulations of RBI.
• Anti-Money Laundering Guidelines.
• Collating all the financial transactions done on daily operations of a business and record them in their respective accounts.
• Looking after the Inter Branch Transaction, Bulk Transaction as per RBI Guideline.
• Maintaining good rapport with clients to get business repeatedly.
• Managing quality assurance, including on-site evaluations, internal audits and customer surveys.
• Completing the task to ensure compliance with relevant RBI regulations.
• Carried out day-day-day duties accurately and efficiently.
• Interacting with people of different nations which helped to understand their needs of requirement.
• Providing a healthy relationship between the Staff & Co-worker.

• Cashiering & guiding the new comers for cashiering.
• Giving innovative ideas for improving the service mode of cashiers.
• Motivating the sub-ordinates & providing a platform to grow.
• Issuing no of floats to number of cashier for day opening.
• Reconciliation of POS transactions, including checks, cash and credit purchases & refunds.
• Preparing and submitted end-of-shift reports to Seniors.
• Handling the Petty Cash & report send to corporate.
• Cash Deposit & Cheque Deposit.
• Maintaining Daily Reports like DSR, Sales, Credit Card, Petty Cash, Cheque Clearance, & etc.
• Sales & Purchase report updated in Excel Sheet.
• Maintaining & Updating Manual Bills.
• Motivating to Cashier to enhance their skills to achieve their Goals.
• Handling customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Providing a healthy relationship between the Staff.
• Mega Electronic Store.

• Operating cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Processed all sales transactions promptly to prevent long customer wait times.
• Counting cash in register drawer at beginning and end of shift.
• Making Manual bills if product is item not found.
• Using cash registers and POS systems for recording customer orders and computing bills.
• Informing customers on promotions to enhance sales.
• Promoting customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Checking prices for customers and processed items sold by scanning barcodes.
• Reviewing weekly sales circulars and monitoring price changes.
• Arranging paper and electronic payment records to maintain well-organized file systems and record keeping compliances.
• Reconciling cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Handling the Petty Cash, Cash Deposit & Cheque Deposit.
• Maintaining Daily Reports like DSR, Finance, Sales, Credit Card, Petty Cash, Cheque Clearance, & etc.
• Sales & Purchase report updated in Tally.
• Mega Electronic Store.

• Maintaining Daily Reports like CMR & DSR.
• Updating Manual Bills into system as per mode of payments.
• Managing special actions such as returns processing and payment reversals for team members.
• Motivating sales Staff and the Cashier to increase their speed for Billing.
• Issues related to customer queries, understanding & solving them.
• Handling Cash and Cheque Deposit in Bank.
• Answering questions about store policies and concerns to support positive customer experiences.
• Providing a healthy relation between the Staff and the senior’s.

• Taking orders from Customer & making invoice as per requirement.
• Maintaining Outstanding list and Full up that customer.
• Maintaining the Manual Bills.
• Sales & Purchase report updated in excel.
• Reconciliation of collected payment from Vendors.
• Maintaining Daily Reports like DSR, Petty Cash, and Cheque Clearance.
• Handling the Petty Cash.
• Cash Deposit & Cheque Deposit.
• Carried out day-day-day duties accurately and efficiently.
• Exceeded goals through effective task prioritization and great work ethic.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Providing a healthy relation between the Staff & Field Executive.