Driven and adaptable professional with a strategic mindset. Proven ability to lead and excel in organizational management. Extensive experience in Enterprise applications, specializing in ERP, CRM, and Microsoft Business Applications. Possesses advanced skills in project planning and execution. Successfully driven major consulting projects from concept to delivery throughout a 15-year career.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Director
Protiviti India Member Firm Pvt Ltd
01.2024 - Current
Led Microsoft Business Application practice with revenue goals, key account management, and team responsibilities.
Managed strategic, high-value engagements in various roles, from program ownership to quality assurance.
13 years of hands-on experience with Microsoft Business Applications across BFSI, Professional Services, Manufacturing, and Government sectors.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Director - Technology Consulting
Protiviti India Member Pvt Ltd
03.2022 - 12.2023
Pioneered the establishment of a new business practice, spearheading go-to-market strategy, client acquisitions, and talent attraction.
Revitalized North region operations for the new practice.
Led OEM alliances, securing managed partner accreditation within the first two quarters and driving the solutions partner agenda internally.
Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.
Senior Manager
EY LLP India
07.2021 - 03.2022
Managed end-to-end delivery of consulting projects as Engagement Manager, focusing on delivery governance and engagement economics
Acted as a Solution Architect, delivering consulting services, creating roadmaps, and setting up delivery frameworks for Microsoft Business Apps
Led strategic initiatives to establish practices in new geographies, participated in leadership groups, and managed Microsoft partnership relations
Evaluated team performance and provided coaching to address inefficiencies.
Manager
Ernst & Young
03.2020 - 07.2021
Developed and maintained relationships with customers and suppliers through key account development.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Managed senior-level personnel working in marketing and sales capacities.
Manager
EY LLP India
10.2018 - 01.2020
Directed project delivery setups and scrum delivery, leading solution areas and supporting deal cycles from pursuit to execution
Handled staffing, negotiations, and operational strategies, significantly contributing to agile project delivery practices
Optimized resource allocation by developing detailed work breakdown structures that accurately reflected project scope.
Organized professional development programs for team, leading to improved performance and skill sets.
Senior Consultant
Ernst & Young
07.2017 - 10.2018
Identified key areas in need of improvement and implemented plans to rectify issues.
Assessed needs for projects and made proposals to senior executives.
Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
Gave budget suggestions for projects, outlining financial needs, and forecasting.
Created and managed project plans, timelines and budgets.
Functional Architect
42hertz Inc
05.2016 - 07.2017
Leveraged industry-standard methodologies to create scalable, maintainable systems that met stakeholder expectations.
Proactively identified risks associated with proposed solutions and developed mitigation strategies accordingly.
Collaborated with cross-functional teams to ensure seamless integration of system components for a cohesive end product.
Mentored junior team members to enhance their understanding of functional architecture concepts and best practices.
Developed high-quality documentation, including functional designs, test plans, and training materials, to support project delivery and knowledge transfer.
Presales Consultant
Techno Brain Kenya
03.2012 - 05.2016
Supported sales teams with solution demos and was instrumental in delivering turnkey projects across financial services and retail banking sectors
Improved overall sales effectiveness by working closely with marketing teams to develop targeted collateral materials.
Contributed to business growth by identifying new leads through networking events and strategic partnerships.
Supported sales team success by delivering technical expertise during client meetings and presentations.
Facilitated smooth hand-offs between pre-sales and post-sales teams, ensuring seamless transitions for customers.
Systems Engineer
Tata Consultancy Services
03.2010 - 03.2012
Managed Siebel systems, supported ETL processes, and played a key role in data migration and cleansing projects
Education
Bachelor of Engineering - Industrial And Production Engineering
Malnad College of Engineering
Hassan, Karnataka
04.2009
Skills
Key Account Management
Team Leadership and Development
Financial Planning Expertise
Strategic Project Oversight
Solution Design Expertise
Comprehensive Solution Planning
Certification
Demo2Win
Advanced Scrum Master
PL-900: Microsoft Power Platform Fundamentals
PL-600: Microsoft Power Platform Solution Architect
Personal Information
Age: 39
Marital Status: Married
Visa Status: USA B1 Visa
Timeline
Senior Director
Protiviti India Member Firm Pvt Ltd
01.2024 - Current
Director - Technology Consulting
Protiviti India Member Pvt Ltd
03.2022 - 12.2023
Senior Manager
EY LLP India
07.2021 - 03.2022
Manager
Ernst & Young
03.2020 - 07.2021
Manager
EY LLP India
10.2018 - 01.2020
Senior Consultant
Ernst & Young
07.2017 - 10.2018
Functional Architect
42hertz Inc
05.2016 - 07.2017
Presales Consultant
Techno Brain Kenya
03.2012 - 05.2016
Systems Engineer
Tata Consultancy Services
03.2010 - 03.2012
Demo2Win
Advanced Scrum Master
PL-900: Microsoft Power Platform Fundamentals
PL-600: Microsoft Power Platform Solution Architect
Bachelor of Engineering - Industrial And Production Engineering
Malnad College of Engineering
Similar Profiles
Mandeep Singh RawatMandeep Singh Rawat
Data Analytics Manager at Protiviti India Member Firm Pvt LtdData Analytics Manager at Protiviti India Member Firm Pvt Ltd