Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Sanjay  N

Sanjay N

Customer Service Executive
No:22 Rajammal Street, Shenoy Nagar, Chennai

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals & seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
17
17
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Customer Service Associate

Tata Communications and Transformational services
Chennai
08.2021 - Current
  • Responsible for timely and cost-effective provisioning of orders in ILD, NLD, LAN/WAN, and MAN networks. 2.
  • Provides technical expertise, business planning, and workflow management for ensuring smooth integration of network. Organize and direct all operations with respect to installation support and network service.
  • Responsible for configuration of telecom infrastructure and network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management. Resolved problems, improved operations, and provided exceptional service.
  • Responsible for providing final layout of network design to field and network engineer.
  • Hands-on experience with network design (OSS) tools like Mori, CRAMER-8, COPS, TC-10, CRM, Salesforce.
  • Good knowledge of network products like EWL, IPVPN, and equipment like Alcatel switch, Router, DWDM.
  • Prepare weekly report of design and delivery orders and present it to different managers and stakeholders.
  • Coordinated cost-effective solutions across teams, significantly reducing production errors.
  • Customized customer experiences to build brand loyalty.
  • Created plans and communicated deadlines to ensure projects were completed on

Customer Service Professional

Sitel India
Chennai
02.2021 - 07.2022

Attracts Canadian Residents by making them to order FTTH(Fiber to home),FTTP(Fiber to premises) , FTTN(Fiber to Node) and FibeTv services at their Business places Houses, Apartment, Trailers and condominium Up to 1500Gbps Bandwidth

Customer Service Associate

Canadian Tire
Toronto
08.2018 - 03.2019
  • Ensure the accurate and proper receipt of all merchandise.
  • Processes all merchandise through a computerized system.
  • Counts and accurately completes shipping documentation, packing slips, sales order.
  • Ability to effectively present information and respond to questions from teams and managers.
  • Schedule and coordinate trailer pick up and delivery with transporters. Experience with Microsoft office suite (Office, Outlook, Excel, PowerPoint)
  • Communicate any special requests or needs to departments and works within out scope to satisfy the guest and internal staff.
  • Works with production team to track incoming products.

Education

PostGraduate Diploma - Special Event Management

George Brown College
Toronto, Canada
01.2018 - 05.2019

Bachelor of Engineering - Mechanical Engineering

Prathyusha College of Engineering, Anna University
Chennai, India.
04.2013 - 05.2017

12th Grade -

Velammal Matriculation Higher Secondary School
Chennai,India
04.2012 - 05.2023

10th Grade -

Velammal Matriculation Higher Secondary School
Chennai, India.
06.2010 - 04.2011

Skills

    Java

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Software

Amdocs CRM

Nuance

Citrix

Auto CADD

Ordermax

Certification

Emergency First Aid and CPR

Timeline

Customer Service Associate

Tata Communications and Transformational services
08.2021 - Current

Customer Service Professional

Sitel India
02.2021 - 07.2022

Basic Java

05-2019

Customer Service Associate

Canadian Tire
08.2018 - 03.2019

Emergency First Aid and CPR

04-2018

PostGraduate Diploma - Special Event Management

George Brown College
01.2018 - 05.2019

Bachelor of Engineering - Mechanical Engineering

Prathyusha College of Engineering, Anna University
04.2013 - 05.2017

German A1

04-2013

12th Grade -

Velammal Matriculation Higher Secondary School
04.2012 - 05.2023

10th Grade -

Velammal Matriculation Higher Secondary School
06.2010 - 04.2011
Sanjay NCustomer Service Executive