Sanjay Nayak
Account Manager – Data Center Specialist
Bengaluru
Summary
Over 11+ years of experience working with a SAAS, PAAS& IAAS Account Manager Customer I currently manager MB South business for Data Center Business
Overview
15
15
years of professional experience
Work History
Account Manager – Data Center Specialist
Dell Technologies
08.2022 - Current
- Actively contribute to the regional quarterly storage target
- Collaborate with the POD to encourage technical debate and effectively secure the deal
- Encourage and expand the demand for unstructured data solutions and data protection
- Engage in detailed technical discussions with C-level Executives and provide a concise overview of Dell's storage portfolio
- Comprehend the challenges the customers face and create proposals and solutions for storage plus solutions
- Responsible for establishing and overseeing storage pipelines for prospective clients
- Maintain the cleanliness of the SFDC Hygiene at all times
- Use Smart Selection Bundles and Hot Quotes to maximize quarterly revenue
- Increase business by acquiring net new logos
- Consistently meeting the set goals and achieving 100% participation in Mid-Range, DPS, and UDS
- Designated as SPOC for UDS in NGSA for overseeing CORP, MB GOVT, and empowering the team to improve the UDS Participation
Senior Manager Customer Experience & Product Specialist
Naukri.com - Infoedge India
04.2017 - 08.2022
- Handling South and driving to achieve the below responsibilities
- Majorly responsible for Client Onboarding, Adoption, Engagement & Retention
- Product Training of Clients and the Sales Team
- Delivering prompt resolutions to client queries and assuming responsibility for escalation management
- Responsible for the entire post-sales customer experience for the Cloud products of Naukri.com (Recruitment Management Systems – ATS)
- Track client activity and accordingly develop & execute success plans for clients
- Partner with Account Managers to mitigate churn by creating custom plans for accounts at risk
- Internal Collaboration with various stakeholders
- Maintaining and analyzing various reports to derive meaningful insights
- Conduct regular reviews with team members to monitor
- Work closely with the Product team to work on product enhancements
- Increased Adoption rate by 90% and the client engagement by a huge margin
- Managing a portfolio of 1500 plus customers including Enterprises and SME
Sr. Sales and Marketing Manager
IISGL Microsoft Azure and AWS Cloud Partner
07.2016 - 09.2017
- Involved in Marketing and Sales strategy
- Lead Generation
- Market Research
- Social Media Marketing
- Vendor Management
- Reaching potential clients through different channels like E-mailing / Cold Calling / Account Research, LinkedIn and other Database Resources
- Identify markets opportunities, prospective customers and conduct research on their profile
- Build strong relationship with prospects / customers
- Access customer pain points & suggest solutions
- Selling cloud computing - IAAS, PAAS, & SAAS
- Dealing with the customers to understand their needs/ requirements while assisting them for the required services and maintaining customer relationships to build the future perceptiveness
- Set up and deliver sales presentations, product/service demonstrations, and other sales actions
Territory Sales Manager
Intuit, Inc.
04.2014 - 06.2016
- Present/ demonstrate Software (QuickBooks) to customers via the web in person
- Excellent troubleshooting skills on Windows platform over the phone and e-mail
- Identify, recruit and on-board new channel partners
- Close sales and achieve monthly & quarterly targets
- Maintaining high customer satisfaction rating and long-term relationship with established accounts
- Reaching potential clients through different channels like Inbound / E-mailing / Cold Calling / Account Research, LinkedIn and other Database Resources
- Run number of Experiments on Leads to improve the Sales process
- Manage sales activities of partners to generate revenue
- Coordinate with partners to create and execute business plans to meet sales goals
- Educate partners about product portfolio and complimentary services offered
- Address partner related issues, sales conflicts and pricing issues in a timely manner
- Manage sales pipeline, forecast monthly sales and identify new business opportunities
- Develop positive working relationship with partners to build business
- Work with partners to develop sale proposals, quotations, and pricings
- As a Team Manager, handling the Sales team & training team to drive sales forward
- Motivating the team to achieve high standards and KPI targets
- Mentoring and training up junior and new staff
- Arranging & chairing weekly team meetings, focusing on targets & achievements
- Ensuring all administrative and IT records are entered and updated correctly
- Providing prompt and accurate information on individual performance
Sr. Accounts Executive - Manage Accounts Receivable
UNBOUNDED SOLUTIONS, INC.
02.2012 - 04.2013
- Worked on Quick Books pro 2012 software and IMS-Internal Management System Software (updating consultants Timesheets, Payroll Processing, Invoicing & Payments follow-up)
- Responsible for follow ups times sheets
- Processing payroll (weekly, bi-weekly, exempt, non-exempt employees and commission earnings)
- Achieved “Employee of the year”, got monetarily rewarded
Accounts Executive
BA TECHNOLINKS, CORP
02.2010 - 12.2011
- Worked in Quick Books online software (Updating with Employee Timesheets, Invoicing, Payroll Processing, and Follow up with vendors to receive the payments)
Education
MBA -
Sikkim Manipal University
B.com - undefined
Utkal University
Skills
Leadership
Sales
Account management
Client Service
Customer Relationship Management
Operations Management
Process Development
Process Implementation and Management
Team and Performance Management
Compliance
Reporting
Clientshandled
- Infosys
- Airbus
Industrycertifications
- CRM – Microsoft Dynamics
- SFDC
Additional Qualifications
- ICA+
- Mid Range
- Cloud computing
- VMware
- Dell GenAI Foundations
Timeline
Account Manager – Data Center Specialist
Dell Technologies
08.2022 - Current
Senior Manager Customer Experience & Product Specialist
Naukri.com - Infoedge India
04.2017 - 08.2022
Sr. Sales and Marketing Manager
IISGL Microsoft Azure and AWS Cloud Partner
07.2016 - 09.2017
Territory Sales Manager
Intuit, Inc.
04.2014 - 06.2016
Sr. Accounts Executive - Manage Accounts Receivable
UNBOUNDED SOLUTIONS, INC.
02.2012 - 04.2013
Accounts Executive
BA TECHNOLINKS, CORP
02.2010 - 12.2011
B.com - undefined
Utkal University
MBA -
Sikkim Manipal University