Sanjay Pingte
Pune
Summary
Results-oriented IT professional with 24+ years of diverse experience in technical support, software development, and team leadership. Skilled in managing support operations, resolving complex technical issues, and guiding cross-functional teams in fast-paced environments. Successfully coordinated deployments of new software systems across multiple organizations, improving client satisfaction ratings. Increased support ticket resolution efficiency through implementation of streamlined troubleshooting processes. PMP-certified with expertise in Agile and Scrum methodologies, combining technical knowledge with exceptional interpersonal skills to drive team performance and operational excellence. Willing to relocate.
Overview
29
29
years of professional experience
1
1
Certification
Work History
SR TECHNICAL SPECIALIST
Zensar Technologies Limited
Pune
05.2012 - Current
- Lead a team of 5 technical support specialists, achieving 99% SLA compliance
- Successfully implemented Scrum methodologies for a support team, leading to increased efficiency and customer satisfaction
- Prioritized support tickets based on impact and urgency, ensuring timely resolution of critical issues
- Facilitated Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives, fostering effective communication and collaboration
- Mentored and coached support team members on Agile principles and Scrum practices
- Fostered a continuous improvement culture within the support team, resulting in faster analysis, responses and satisfied customer experience
- Proactively identified and removed impediments, optimizing team productivity and accelerating ticket resolution
- Collaborate with development teams to identify and resolve recurring issues, reducing repeat tickets
- Established technical documentation standards that improved knowledge sharing and support consistency
SR SOFTWARE ENGINEER
Carpro Systems Limited
Pune
07.2008 - 05.2012
- Designed and developed robust solutions for client requirements, focusing on functionality, scalability, and performance
- Coordinated support ticket resolution for Rentpro XL car rental software, achieving 90% customer satisfaction
- Coordinated software deployments, feature updates, and fixes while minimizing system downtime
- Analysed and implemented technical solutions based on customer requirements, increasing system efficiency by 20%
- Built and optimized databases and table structures for web applications, improving query performance by 30%
SOFTWARE DEVELOPER
Discovery Health
Johannesburg
12.2005 - 01.2008
- Developed and maintained software solutions for desktop operating systems
- Tested and deployed scalable, highly available software products for healthcare management
- Coordinated deployments of updates and fixes, ensuring minimal disruption to business operations
- Authored code enhancements and fixes for future releases, reducing system vulnerabilities
SOFTWARE ENGINEER
Carpro Systems Limited
Pune
01.2004 - 11.2005
- Designed and developed robust solutions for client requirements, focusing on functionality, scalability, and performance
- Coordinated support ticket resolution for Rentpro XL car rental software, achieving 90% customer satisfaction
- Analysed and implemented technical solutions based on customer requirements
SOFTWARE ENGINEER
Onward Technologies
Pune
12.2002 - 12.2003
- Resolved support requests from end-users, providing clear guidance through troubleshooting processes
- Trained clients on Winbank application during and after implementation
- Documented common issues and solutions, creating a knowledge base that improved team efficiency
SOFTWARE DEVELOPER
Next Step Infotech Private Limited
Pune
11.1999 - 11.2002
- Developed software modules for Cheqmate Banking Software with focus on reliability and performance
- Participated in field testing to verify functionality and performance of developed projects
- Coordinated software deployments and updates, ensuring smooth transitions for banking clients
SENIOR TRAINING OFFICER
Aptech Computer Education
Pune
11.1996 - 01.1998
- Developed and implemented effective technical training programs for students and corporate clients
- Conducted specialized corporate training sessions, receiving 95% positive feedback
- Coached multiple batches of students, with 85% achieving certification on first attempt
Education
Bachelor of Engineering - Electronics
Dnyaneshwar Vidyapeeth
Pune05.1994
Skills
- Team leadership and mentoring
- Project management
- Agile and Scrum
- Problem resolution
- Software deployment
- Cross-functional collaboration
- Service level agreements
- Technical documentation
Certification
- Project Management Professional (PMP) Project Management Institute | 2015-07
- Certified ScrumMaster (CSM) ScrumAlliance - Agile Scrum | 2023-04 - 2023-06
Languages
English (Professional), Marathi (Native), Hindi (Fluent)
Timeline
SR TECHNICAL SPECIALIST
Zensar Technologies Limited
05.2012 - Current
SR SOFTWARE ENGINEER
Carpro Systems Limited
07.2008 - 05.2012
SOFTWARE DEVELOPER
Discovery Health
12.2005 - 01.2008
SOFTWARE ENGINEER
Carpro Systems Limited
01.2004 - 11.2005
SOFTWARE ENGINEER
Onward Technologies
12.2002 - 12.2003
SOFTWARE DEVELOPER
Next Step Infotech Private Limited
11.1999 - 11.2002
SENIOR TRAINING OFFICER
Aptech Computer Education
11.1996 - 01.1998
Bachelor of Engineering - Electronics
Dnyaneshwar Vidyapeeth
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