Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Seasoned Auto Claims Adjuster with a 5-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Sanjay Pokale
Total Loss Adjuster
Summary
Overview
12
years of professional experience
1
Language
Work History
Allstate India Pvt LtdPune
Auto Claims Adjuster
07.2019 - Current
Job overview
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with Customer to settle claims.
- Issued payouts to customers.
- Ensuring the delivery of high-quality customer experience
while adhering to SLAs. - Assuring high quality of service interaction with customers
and making improvements for better quality. - . Quality check & assessing of claims.
- Documented all findings in concise reports.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Y M MOTORS PVT LTDPune
Service Advisor
12.2017 - 07.2019
Job overview
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
DSK TOYOTA PVT LTDPune
Automotive Service Advisor
12.2015 - 10.2017
Job overview
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Analyzed vehicle data using advanced diagnostic equipment.
SAHYADRI MOTORS PVT LTDPUNE
Automotive Service Advisor
08.2013 - 12.2015
Job overview
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Saint Gobain Securit India Pvt LtdPUNE
Trainee Engineer
01.2012 - 12.2012
Job overview
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
- Assisted with preparation of client presentations using AutoCAD and Microsoft Office.
- Collaborated with senior engineers on complex projects.
- Studied manufacturing processes to improve overall knowledge.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Assisted with coordination of new equipment installation and implementation.
- Adhered to safety procedures and good housekeeping standards to comply with regulations.
Education
Diploma in Automobile EngineeringPune
Diploma Engineering from Automobile Engineering
06.2009 - 2012.06
University Overview
C.T.BORA COLLEGEPUNE
Bachelor of Arts from Psychology
07.2021 - 2023.05
University Overview
Skills
Examined photographs and surveillance and any other documents relating to claims
undefinedTimeline
C.T.BORA COLLEGE
Bachelor of Arts from Psychology
07.2021 - 2023.05
Auto Claims Adjuster
Allstate India Pvt Ltd
07.2019 - Current
Service Advisor
Y M MOTORS PVT LTD
12.2017 - 07.2019
Automotive Service Advisor
DSK TOYOTA PVT LTD
12.2015 - 10.2017
Automotive Service Advisor
SAHYADRI MOTORS PVT LTD
08.2013 - 12.2015
Trainee Engineer
Saint Gobain Securit India Pvt Ltd
01.2012 - 12.2012
Diploma in Automobile Engineering
Diploma Engineering from Automobile Engineering
06.2009 - 2012.06
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