SANJAY PUNIA
Operations Co-Ordinator
New Delhi
Summary
To secure a challenging position and grow in CALLBA to expand my learnings, knowledge, and skills. And to become a successful professional.
Efficient under pressure, always meet deadlines Excellent communication Ability to effectively interact with all levels of management and non-management team members
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Operations Supervisor
CALLBA
Gurugram
06.2017 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in Inventory Management.
- Completed physical inventory Checks each month.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Established protocols to use for inventory control and management, streamlining internal process.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Managed real-time inbound call traffic across DLF site.
Senior Executive
Barclays
Noida
03.2015 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Senior Customer Care Executive
Convergys
Gurugram
12.2013 - 03.2015
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Care Representative
Intelenet Global Services PVT LTD
Gurugram
01.2010 - 02.2011
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
10th - C.B.S.E Board
Army Public School
Jalandhar Cantt 04.2002 - 05.2003
12th - C.B.S.E. Board
Army Public School
Delhi Cantt 04.2004 - 05.2005
Bachelor of Arts -
Swami Vivekanand Subharti University
Distance Education 01.2017 - 12.2019
MBA -
Swami Vivekanand Subharti University
Distance Education 01.2020 - 01.2022
Skills
Teamwork and Collaboration
undefinedAccomplishments
- Assisted Operations team in the process of AIPL Migration from Inventory standpoint.
- Achieved paperless environment by introducing WEB form for keeping a track of temporary Headsets.
- Effectively used Headset and M-22 Inventory by Full utilization of Resources.
- Assisted in New Laptop Built and Allocation process for Migration.
- Introduced Efficient way of getting system issues resolved which has resulted to be more effective and accurate.
Timeline
MBA -
Swami Vivekanand Subharti University
01.2020 - 01.2022
Operations Supervisor
CALLBA
06.2017 - Current
Bachelor of Arts -
Swami Vivekanand Subharti University
01.2017 - 12.2019
Senior Executive
Barclays
03.2015 - 05.2017
Senior Customer Care Executive
Convergys
12.2013 - 03.2015
Customer Care Representative
Intelenet Global Services PVT LTD
01.2010 - 02.2011
12th - C.B.S.E. Board
Army Public School
04.2004 - 05.2005
10th - C.B.S.E Board
Army Public School
04.2002 - 05.2003
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