Sanjay Rana
Facilities Management
Delhi
Summary
An erudite professional with nearly 20 years’ proven track record of strong, decisive executive leadership in well known organizations'. Last worked with Encore Capital Group as Assistant Manager Facilities. Expertise in steering activities, managing a regional level vendor base with focus on cost control & rationalization and instituting best practices. Extensive background in complex and challenging environments with proven ability to represent the company with clients and strategic vendor partners. Expertise in handling operating systems related to transport and car rentals. Distinction of managing smooth transport operations even during troubled situations like covid times, Diesel Strikes and Election Days. Competent in using PC, Lotus, MS Outlook Express and other specialized programs. Successful in building relations with vendors & service providers; sorting out critical problem areas and delivering on customer commitments. Exceptionally well organized with a track record that demonstrates self motivation, creativity, and initiative to achieve both personal & corporate goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Assistant Manager Facilities
Midland Credit Management
09.2017 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Sr. Specialist Administration
Midland Credit Management
03.2014 - 08.2017
- Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Introduced innovative solutions to address critical business challenges, driving significant improvements in performance metrics.
Specialist Administration
Midland Credit Management
Gurgaon
06.2011 - 02.2014
- Putting in place systems, procedures and policies for ensuring smooth working of transport functions
- Managing the entire gamut of billing, auditing and compliance activities
- Ensuring optimum utilization of cabs and other vehicles
- Interacting with the staff at all levels for providing relevant feedback
- Looking after the functioning of the transport security Team, in terms of audit / compliance and security
- Keeping up-to-date transportation documents; handling vendor management in terms of efficiency and accountability
- Maintaining discipline among all levels of management including drivers, supervisors, etc
- Providing training to the Transport Team on a time-to-time basis.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Executive - Operations
Tata Consultancy services
07.2009 - 06.2011
- Handling the entire transportation function in a newly developed centre
- Putting in place systems, procedures and policies for ensuring smooth working of transport functions
- Managing the entire gamut of billing, auditing and compliance activities
- Ensuring optimum utilization of cabs and other vehicles
- Interacting with the staff at all levels for providing relevant feedback
- Looking after the functioning of the transport security Team, in terms of audit / compliance and security
- Keeping up-to-date transportation documents; handling vendor management in terms of efficiency and accountability
- Maintaining discipline among all levels of management including drivers, supervisors, etc
- Providing training to the Transport Team on a time-to-time basis.
Transport Executive
IBM Daksh Pvt Ltd
08.2004 - 6 2009
- Preparation and publication of daily routes for Pick up and Departure to ensure that shift are arrived on-time and dropping is completed within the agreed SLA's
- Ensured timely arrival and departure of the customers by routing them is the best possible way
- Taking Transport Induction of New Hires
- Updating of all the e-mails send by internal Customer
- Ensuring that all the changes/updating done as per operations requests Preparation of daily routing focusing on costing and ensuring that costing should be under the budgeted cost
- Regular interactions with staff members to ensure that all issues are solved within the prescribed TAT's, to increase the level of E-sat
- Proper Vendor Management with equal route alignment to all the vendors
- Making proactive plan to ensure flawless operation to get maximum results in any crisis managements situations. Such as Election/Bandh/Rain/Jam/.
Education
Graduation -
MDU University Rohtak
RohtakMaster of Arts - English Literature
Osmania University Hyderabad
Hyderabad 04.2001 -
Skills
Operational Excellence
Areas Of Excellence
- Strategic Planning
- Logistics
- Transportation
- Vendor Management
- Asset Management
- Fleet Management
- Compliance
- Liaising & Coordination
- Team Management
Personal Information
Date of Birth: 06/25/75
Timeline
Assistant Manager Facilities
Midland Credit Management
09.2017 - 01.2024
Sr. Specialist Administration
Midland Credit Management
03.2014 - 08.2017
Specialist Administration
Midland Credit Management
06.2011 - 02.2014
Executive - Operations
Tata Consultancy services
07.2009 - 06.2011
Transport Executive
IBM Daksh Pvt Ltd
08.2004 - 6 2009
Master of Arts - English Literature
Osmania University Hyderabad
04.2001 -
Graduation -
MDU University Rohtak
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