Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sanjay Rohith

Sanjay Rohith

Chennai

Summary

Experienced leader with over 5 years of experience, currently heading the support, presales and onboarding activities for Zoho's marketing suite of apps, while spearheading Customer Experience workshops globally, including the planning and execution of the series of events.

Overview

6
6
years of professional experience

Work History

Lead - Customer Support

Zoho
Chennai
10.2023 - Current
  • Heading the support team for Zoho's Marketing suite of apps, while also overseeing the presales and onboarding activities.
  • Spearheading customer experience activities including webinars and workshops for the CX Platform, globally.

Senior Product Consultant

Zoho Corporation
Chennai
06.2022 - 10.2023
  • Trained and mentored other associate product experts
  • Handled the pre-sales and support operations for the "Zoho Marketing Plus" suite of products since its global launch on May 2022
  • Represented the product and the team in major events across Europe and India
  • Designed and delivered personalized product demos for enterprise customers.

Technical Support Engineer

Zoho Corporation
Chennai
06.2019 - 06.2022
  • Solved customer issues associated to the "Zoho CRM Plus" suite of apps while maintaining over a 90% customer happiness rating.
  • Managed 3 support channels simultaneously and collaborated with different teams to deliver within strict SLAs and response times

Marketing & Operations Intern

Rezler Systems
Bengaluru
09.2018 - 04.2019
  • Made convincing product pitches to Police / Government officials and closed deals while winning 4 of 5 deals.
  • Managed the installation of the software and trained policemen in over 25+ police stations while also troubleshooting issues.

Education

Bachelor of Engineering (Computer Science) -

Angel College of Engineering and Technology
06.2019

Skills

  • Customer Support
  • Escalation Management
  • Public Speaking
  • Team Leadership
  • CRM Management
  • Team Management
  • Event Management

Languages

  • English, Full Professional Proficiency
  • Tamil, Full Professional Proficiency
  • Telugu, Elementary Proficiency

Timeline

Lead - Customer Support

Zoho
10.2023 - Current

Senior Product Consultant

Zoho Corporation
06.2022 - 10.2023

Technical Support Engineer

Zoho Corporation
06.2019 - 06.2022

Marketing & Operations Intern

Rezler Systems
09.2018 - 04.2019

Bachelor of Engineering (Computer Science) -

Angel College of Engineering and Technology

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Sanjay Rohith