Sanjay Shah
Mumbai,MH
Summary
Dynamic Sole Proprietor of Fortune Microsystem, excelled in delivering customized IT solutions and unparalleled customer service, ensuring client satisfaction and repeat business. Expert in planning & deployment of IT infrastructure and adept in crisis management, I significantly enhanced operational efficiency and profitability through strategic negotiations and effective team leadership.
Overview
35
35
years of professional experience
Work History
Sole Proprietor
Fortune Microsystem
10.1989 - Current
- Managing operation of an Organization.
- Providing Customized IT Solutions within the budget of the Clients.
- Sourcing Material for the Customer Order.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Conducted performance evaluations and provided constructive feedback to employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor of Engineering - Computer Engineering
SP College of Engineering
Andheri, India07-1989
Skills
- Planning & Deployment of IT Infrastructure
- Troubleshooting & Guiding Team to resolve Customer Problem
- Small business operations
- Negotiation
- Planning and execution
- Adaptability
- Crisis Management
- Customer Relationship Management
- Vendor Management
Timeline
Sole Proprietor
Fortune Microsystem
10.1989 - Current
Bachelor of Engineering - Computer Engineering
SP College of Engineering
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