Sanjay Shukla

• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Proofread and edited professional documents to fix errors.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.

• Handling 3 portfolios (Mobi Kwik, Kreditbee & Lending kart)
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Handling agencies for central and north Gujarat (7 city) All bucket.
• Recruiting, screening, and training new agents.
• Analyzing performance and drawing up action plans.
• Establishing strong relationships with staff and clients.
• Ensuring all staff exercise good time management.
• Obeying agency regulations, guidelines, and policies, and ensuring staff does the same.
• Researching current industry/market trends and using knowledge for business improvement.

1. Overseeing staff members and ensuring the accurate and timely invoicing of customers.
2. Setting payment collection goals and targets for the department.
3. Creating and implementing a strategy to improve the collection of outstanding credit.
4. Implementing collection policies and procedures to avoid excessive outstanding credit.
5. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
6. Implementing deadlines for invoicing and payment collection.
7. Negotiating with customers in cases when nonpayment occurs.
8. Preparing monthly feedback reports on payment collections.
9. Remaining informed of any legislative procedural training regarding debt collection.
10. Training and mentoring of staff members in the collections department.