Sanjay Singh
Kanpur
Summary
Accomplished automotive service management professional with over 20 years of experience in leading service operations, team management, and customer relationship management across major automotive brands. Expert in strategic planning, operational improvements, and staff development, proven by hands-on experience in managing large scale service centers and fleets.
Overview
23
23
years of professional experience
Work History
General Manager
MSIL Dealership
Kanpur, Uttar Pradesh
09.2022 - Current
- Oversee operations across four workshops with approximately 150 employees, managing service, body shop, parts, and insurance
- Spearhead annual business planning, service infrastructure expansion, parts inventory management, and customer satisfaction initiatives
- Key responsibilities include break down management, onsite vehicle repair, warranty management, and accounts receivable.
Service Head Maintenance
GVK-EMRI, Fleet Operations
Lucknow, Uttar Pradesh
08.2019 - 09.2022
- Managed 18 company-owned and 17 micro workshops, along with 6 mobile service vans, focusing on reducing maintenance costs and enhancing service efficiency.
- Oversaw fleet operations for 4742 vehicles covering over 2 crore km per month, ensuring compliance with government regulations and operational standards.
- Led recruitment, training, and management of approximately 450 drivers and fleet executives.
Service Marketing Manager
Ashok Leyland
Karnal, Haryana
12.2016 - 08.2019
- Monitored workshop activities, managed parts inventory, and led service marketing initiatives.
- Enhanced customer relations through regular feedback, satisfaction measurements, and innovative service promotions.
- Directed onsite service offerings and managed workshop revenue through effective vehicle and staff management.
Area Service Manager
AMW Motors Ltd
Gurugram, Haryana
12.2013 - 12.2016
- Managed dealer and customer satisfaction across North 1 region with a team of 8 service engineers.
- Conducted network development, service marketing, and competitor analysis.
- Supported new product launches and managed quality improvement measures.
Site Supervisor
Volvo Trucks India
Kanpur, Uttar Pradesh
07.2001 - 06.2007
- Led service, repair, and maintenance operations for Volvo trucks and tippers.
- Trained technicians and managed warranty administration, contributing to significant growth at two different sites.
Education
Post Graduate Diploma in Material Management -
IMT Ghaziabad, Distance Learning Programme
GurugramAshokGhaziabad, Uttar Pradesh01.2003
Diploma in Automobile (FTA) -
TATA Training Center, Tata Motors
Jamshedpur, Jharkhand01.1996
Bachelor's Degree in Arts -
Ranchi University
Ranchi, Jharkhand01.1993
Skills
- MS Office Suite
- Continuous Learning and Adaptability
- Leadership and Team Management
- Strong Networking and Communication Skills
- Expertise in Customer Relationship and Channel Management
Languages
- Hindi
- English
- Bengali
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Bengali
Intermediate (B1)
B1
Timeline
General Manager
MSIL Dealership
09.2022 - Current
Service Head Maintenance
GVK-EMRI, Fleet Operations
08.2019 - 09.2022
Service Marketing Manager
Ashok Leyland
12.2016 - 08.2019
Area Service Manager
AMW Motors Ltd
12.2013 - 12.2016
Site Supervisor
Volvo Trucks India
07.2001 - 06.2007
Post Graduate Diploma in Material Management -
IMT Ghaziabad, Distance Learning Programme
Diploma in Automobile (FTA) -
TATA Training Center, Tata Motors
Bachelor's Degree in Arts -
Ranchi University
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