Professional Snapshot
Bank of America Continuum India Pvt Ltd., 01/05/09 - Present, Team leader (IC), 15.6 yrs. of extensive working experience in different processes at bank which includes GLOBAL INVESTIGATIONS (GLOBAL PAYMENT OPERATIONS) 2016-Till date, Difference process of TREASURY FULLFILMENT AND OPERATIONS (GWBO) 2009-2016, Account opening, Signature card (W9) maintenance, Account Closing, Treasury Service Implementation and Maintenance on services, Middle Office IA, Quality Audits, Investigate & resolve enquiries raised by correspondent bank/clients for Manual payment instructions and online payments includes Outgoing wire Transfer (MT 103 & 202,202 cover), Researching the queries on Transaction cases booked by Team in us and client, providing with the exact resolution, This includes adjusting customer accounts with in Bank of America, Collecting Funds from other financial institutions and banks, Approaching financial institutions through various channels such as FED, CHIP and Mails if needed, Processing manual payment instructions for international clients, Complete payment instruction in a timely manner as according to scheduled cut-off time, Have closely worked with the Line of Business in learning the process and I have worked with the Management and Trainers in preparing the Procedures and Process Maps for the New Projects/Process, Determined the duties and responsibilities of individuals in a team, Organized training workshops to improve the performance of the members who were lagging behind in terms of performance, Conducting Sessions for the team related to Quality and productivity, Perform Quality for the entire team, Expertise in training the new hires, Ensuring risk issues are escalated in a timely manner to the management team, Working closely with the team members to manage the day-to-day workload, JDI CERTIFICATE on Verification of Government Clients/Accounts, Generating Error-Analysis report on weekly basis, Automation tool for auto assignment confirmation mail, Share point validation, Centralized mail box for all process related updates and related queries, BEST PRACTISE REPLICATION on shortcut keys for application, Attended a Certification course on investment banking, Bronze, Silver, Gold, Platinum, Received recognition card from line of Business for active participation on UAT calls on application migration