Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

SANJAY SINGH

198 GOPAL NAGAR NAJAFGARH DELHI

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Leader

Bajaj Finance
New Delhi
01.2021 - Current
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Monitored operations and reviewed records and metrics to understand company performance.

Office Assistant

Nios
New Delhi
01.2015 - 01.2021
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Office Assistant

Delhi University
01.2011 - 01.2015
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Inventoried and ordered materials, supplies and services.
  • Processed and prepared business or government forms and expense reports.

TSR

Blue dart
New Delhi
01.2008 - 01.2011
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Bachelor of Arts -

Graduation
New Delhi

Skills

  • Client Service
  • Work Planning
  • Coaching
  • Cash Handling
  • Technical Support
  • Overtime Management

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Certification

  • Computer Skills

Timeline

Team Leader

Bajaj Finance
01.2021 - Current

Office Assistant

Nios
01.2015 - 01.2021

Office Assistant

Delhi University
01.2011 - 01.2015

TSR

Blue dart
01.2008 - 01.2011

Bachelor of Arts -

Graduation

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