Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanjay Swami

Technical Support Engineer
New Delhi

Summary

I am an experienced Technical Support person with 6 years of hands-on experience in managing, monitoring and maintaining Project management tools. I also have expertise in Project Client and Server along with hands-on expertise in Planner, Project for the web, Project Online and Project Desktop Client.


Overview

7
7
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Project Support Engineer

Concentrix
01.2024 - 11.2025
  • Worked on two different technologies, Exchange Online and Project Online/Planner/Project for the web
  • Worked on Teams, SharePoint Admin center, Power Apps and Power BI
  • Troubleshooting on Project Online, Planner and Project Desktop Applications
  • Extension of Cloud Storage, Restoration of tasks and Projects

Senior Technical Support Associate

Teleperformance
05.2019 - 03.2023
  • Troubleshooting on various flash storage devices like flash drives, memory cards and mp3 players
  • Configuring SSD devices on computers
  • Data recovery using a third party software 'Rescue and Rescue Pro'
  • Expertise in winning Weekly and Monthly CSAT bonuses

Senior Term Insurance Advisor

PolicyBazaar
08.2018 - 04.2019
  • Suggesting Term Insurance over the call as per client requirements
  • Providing information about their current policies and financial planning
  • Expertise in meeting Monthly team targets

Education

10th and 12th -

DTEA Sr. Sec. School
01.2014

Bsc(Hons.) - Computer Science

Delhi University
01.2017

Skills

Project Online administrator

Certification

Executive Secretary and Business Administration Certification

Timeline

Project Support Engineer

Concentrix
01.2024 - 11.2025

Senior Technical Support Associate

Teleperformance
05.2019 - 03.2023

Senior Term Insurance Advisor

PolicyBazaar
08.2018 - 04.2019

Bsc(Hons.) - Computer Science

Delhi University

10th and 12th -

DTEA Sr. Sec. School
Sanjay SwamiTechnical Support Engineer