SANJAY THAKKAR
AHMEDABAD
Summary
Dedicated Senior Manager with 17 years of exceptional management performance. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations. Well-versed in operations management, Decision-Making, Planning and Coordination.
Overview
17
17
years of professional experience
Work History
Senior Manager
Axis Bank
Gandhidham
05.2022 - Current
- Handling Retail Asset Loan Center Operations & Customer Service
- Disbursement of Multiple HL, LAP, Auto Loan, Personal Loan, CV-CE Loan of Kutch District
- Supervision of All Activities of Ops and CS Manager
- Handling Escalations and Complains resolutions of Nodal and RBI
- Timely Compliance of Internal and Concurrent Audit
- Supervision of Admin activity and Vendor Management of Loan Center
- Cross Sale Target Achievement
- Periodic Training of Operations and Sales on Policy and Process
- Implemented and developed operational standards, policies and procedures.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Produced staffing matrix to provide adequate coverage of department.
- Provided strong leadership to enhance team productivity and morale.
Cluster Operation Manager
Piramal Capital and Housing Finance Ltd.
Ahmedabad
04.2018 - 05.2022
- Handling the Branch Operation of Ahmedabad, Bhavnagar, Surendranagar, Gandhidham & Mehsana
- Visit the Branches and Review the process and policy implementation
- Handling the OTC and PDD Activities of Branch
- Handling the Audit & Compliance Related Activities.
- Preparing & Publish Month End Reports.
- Take the Training Session of the Operation Team & New Joiners regarding the Process and Guidelines.
- Disbursement Approval up to 30 Lacs Limit with on the spot RTGS Approval
- Strict adherence of Policy and Guideline (Credit and Operation)
- Monitoring of Non Starter, QMC etc with cause analysis and Trigger Implementation
- Original Loan Docket and File Custodian and Movement Process
- Close coordination with Internal and External Auditors for swift compliances
- Review of Portfolio Performance and Action
- Registration of Mortgage and Discharge authority
- Legal Action Initiation – 138 of NI, SARFEASI, Suite File, Consumer Cases etc Coordination with Legal Team
- Management of Insurance – Attachment Issuance, Collateral Custodian, Claim and Reconciliation
- MIS and Controlling of all process
- Coordination with Vendors for Accuracy of Reporting, TAT and Billing
- Handling Various Secuterization activities at Branch
- CERSAI Registration and Approval Activities
- Resolved all type of customer Query (Fore Closer, ROI Conversation, part payment , ECS related query, ETC)
- PMAY Cases Process and Resolution with Central Ops Team and concern Government Authority
Regional Manager-Operations & Credit
Khush Housing Finance Pvt. Ltd.
Ahmedabad
06.2016 - 03.2018
- Review Loan applications of Gujarat & Rajasthan Region, approving Loan limits up to 12 Lacs authority, recommending higher limits to upper management for approval.
- Making the Policies and procedure as per Legal & Technical Statutory Requirement for Gujarat & Rajasthan Region.
- Visit the Branches of Gujarat & Rajasthan and Review the process and policy implementation
- Visit the sites and meet builders and developers for smooth and faster Loan Approval Process and Documentation
- Handling the OTC and PDD Activities of Branch
- Coordinate with Local Credit, FI & FCU Team for efficient sanction activities within TAT
- Handling The Operation Work of Branch & Provide Support to Gujarat Credit & Credit Support Staff.
- Managed various aspects of the office such as human resources, systems, account, inventory control
- Handling the Audit & Compliance Related Activities.
- Preparing & Publish Month End Reports.
Assistant Manager-Operations
Muthoot Housing Finance Co. Ltd.
Ahmedabad
08.2012 - 06.2016
- Handling The Operation Work of Branch & Provide Support to Gujarat & MP Branch Operation Staff.
- Managed various aspects of the office such as human resources, systems, account, inventory control
- Handling The Business Login Activities of Branch
- Handling the Legal & Technical Activities of Loan Applications.
- Handling the Banking Activities of Branch
- Doing the Disbursement of Loan Applications.
- Handling the Audit & Compliance Related Activities.
- Preparing & Publish Month End Reports.
- Preparing the Branch Sales Related MIS.
- Handling Petty Cash Management, Vendor Management
- Take the Training Session of the Sales Team & New Joiners regarding the Operation Process.
Branch In Charge
Janalakshmi Financial Services Pvt. Ltd.
Ahmedabad
12.2010 - 08.2012
- Handling The Operation Team
- Managed various aspects of the office such as human resources, systems, account, inventory control
- Giving Approval of the Loan Applications
- Handling the Audit & Compliance Related Activities.
- Handling the Fund Management Activity of Loan Disbursement.
- Preparing & Publish Month End Reports.
- Handling the all administrative & Banking activities of the branch.
Executive- Branch Operations
Max New York Life Insurance Co. Ltd.
Kadi
10.2008 - 12.2010
- Discrepancy solving of the policies at branch end & issuing the policies with coordination of HO.
- Handling the walk-in customers at branch & solve the queries, requests & complaints of the customer.
- Handling the all administrative & Banking activities of the branch.
Customer Service Executive
Future Generali India Insurance Co. Ltd.
Ahmedabad
04.2008 - 10.2008
- Handling the Operation Activity Related Life Insurance & General Insurance in the Mall Assurance Channel.
Channel Partner Associate
ICICI Prudential Life Insurance Co. Ltd.
Ahmedabad
07.2006 - 04.2008
- Handling The Operation Activities Related Customer Service & Complaint of Entire Gujarat & Maintain a MIS report & provide details to the reporting manager as per their requirement
Computer Operator
Ketan Construction Ltd.
Ahmedabad
10.2005 - 07.2006
- Tender Submitting, Tender Filling Make a reports
- Make a project report for final bill Completion of government project
Education
Bechelor of Commerce - Accounting And Business Management
Gujarat University
Ahmedabad03.2005
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Planning and Coordination
- Organization and Time Management
- Problem-Solving
Additional Information
Strength:
# Can execute a task within stipulated time. # Can perform under heavy pressure.
# Willing to face new challenges. # Have a strong leadership skill.
# Can handle an entire task independently.
# Can motivate others to contribute in the growth. # Have a strong interacting skill.
Computer Skill:
# Proficient in MS office,
# Underwriting
# Knowledgeable on internet operations
# Prepare local Excel base system for Smooth Working
# Finacal and SFDC System Knowledge
Timeline
Senior Manager
Axis Bank
05.2022 - Current
Cluster Operation Manager
Piramal Capital and Housing Finance Ltd.
04.2018 - 05.2022
Regional Manager-Operations & Credit
Khush Housing Finance Pvt. Ltd.
06.2016 - 03.2018
Assistant Manager-Operations
Muthoot Housing Finance Co. Ltd.
08.2012 - 06.2016
Branch In Charge
Janalakshmi Financial Services Pvt. Ltd.
12.2010 - 08.2012
Executive- Branch Operations
Max New York Life Insurance Co. Ltd.
10.2008 - 12.2010
Customer Service Executive
Future Generali India Insurance Co. Ltd.
04.2008 - 10.2008
Channel Partner Associate
ICICI Prudential Life Insurance Co. Ltd.
07.2006 - 04.2008
Computer Operator
Ketan Construction Ltd.
10.2005 - 07.2006
Bechelor of Commerce - Accounting And Business Management
Gujarat University