Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Entrepreneurship
Road Riders
Gurgaon
Successfully created a stable Family managed brand for Cycle Retail , Service & Parts business in (Gurgaon) India by the name of 'Road Riders' - a premium cycle retail & service business with one Retail & two service outlets in Gurgaon , namely Hero cycles , Alpha Vector ( outdoor 91) , Fantom , Schnell and International Cycle brands like Scott , Giant , Scott & Bergamont .(www.roadriders.co.in) Till date & current working.
Consultant Retainer
Vitasana
04.2018
Currently Consulting all the Group companies from April -2018 in operations & backend till date , as a Director till date
Head Operations
Vita Sana Foods Pvt. Ltd.
Responsible for managing the entire end to end operations of Contract manufacturing & deliveries to clients
Including marketing & Branding
The Largest client being Patanjali to whom we supply a range of products.
Head Sales & Marketing(Automotive)
Pan African Motors(United African Commerce)
Kinshasa
07.2014 - 01.2015
Managing the entire automotive operations consisting of Motorcycles and Mini-Carrier Vehicles as well as accessories.
Managing sales and marketing of Hero & Piaggio , with extended operations in Tanzania & Zambia.
Responsible for Developing below the line activities, strategic management inclusive of planning , supply chain management , development of new strategies and distribution analytics from operational point of view based in Kinshasa & Lubumbashi , also in Tanzania & Zambia on ad hoc basis.
Consulting assignment
Yamaha Motor - Nepal
A six month Consulting assignment with Yamaha Motor - Nepal
Assignment was to guide & to work with the distributor into next year planning of budgets , & Implement BTL activities , Dealer Dev., Manpower training with an objective to achieve an Aggressive 20% Market Share in Nepal , Motorcyle Accessories ,Apparels & Spare parts being a major area of push.
Zonal Head -Operations Supermarkets
Aditya Birla Retail Ltd.
Delhi / NCR
02.2007 - 03.2009
Managed operations for more than 50 More supermarkets.
Property selection & finalization of key input areas.
Responsible for a turnover of Rs.9 Crores/per month pertaining to a basic store opening inclusive of being charge of Cost benefit analysis , planning and execution of the stores operational strategy.
Managed an additional responsibility for roll out and civil projects of stores in North.
Responsible for primarily Operations & Marketing and secondary of recruiting , and management of large network of teams to reach efficiency and effectiveness.
Managing the following teams - IT, Finance & Accounts & Merchandising Teams of more than 900 employees including Backend Operations , Logistics , Warehousing & projects and outsourcing
Management of merchandising teams.
Vice President - Operations
Carplus retail
01.2011
Heading a retail chain of car accessories (COCO Model) & enhancement services dealing in all brand of cars
Managing & Developing a start up retail chain into sale of Tyres , Batteries , Car/Motorcycle Accessories, spare parts & enhancements
Responsible for strategic turnaround & to improve Profitability , by increasing sales with low cost and high efficiency Promotions
Operating model development including financial modeling & business plans
Develop the entire marketing & branding strategy including E Commerce start up which was in process of development
Developing private labels as part of the merchandising & opportunity for OEM's & the aftermarket distribution model
Coordinate with stakeholders during reviews & synchronizing strategic & operational issues
To ensure a high CSI for customer satisfaction & referrals
Redefining the business model - a challenging task undertaken
Products & services managed & developed : Tyres , Batteries ,Automotive Oils, Enhancement / detailing product & services ( Valvoline , 3M, Du-pont ,ITW , Formula1 etc ) inclusive of the entire range of car accessories & customizations , electrical products ( retail ,distribution& OEM sales ).
General Manager-Business Development
Carnation Auto India Pvt. Ltd.
04.2009
Handling Business development ,Sales & Customer care , for the Brick & Mortar model and mobile services
Developed & launched a business model for a new business idea for mobile services called 'Workshop on Wheels'
The development includes process development for back end & front end study of market & catchments & designed a system of beat plans & pjp's
Implementation of SAP included
Grown to a turnover of 6 crores (Start up Org.) per month, P&L Budgeting, Training with focus on corporate sales
Played a key role in developing and implementing Standard Operating Procedures , control measures, creating walk ins & revenue generation from various verticals
Significantly contributed in defining and implementing various business strategies, Sales Strategies including customer acquisition & retention strategy , new products development & market research
Customer service delivery , outsourcing to Genpact were some of the key input area's on a pan india basis
Pivotal in developing business through corporate tie ups and low cost effective promotions
Advised the organization to move into the E Commerce space for selling services & Accessories.
Management probationer
Goodlass Nerolac Paints Ltd.
Delhi
05.1990 - 12.1990
Managed the activities of branch cum depot catering to North Delhi industrial & decorative paint market.
Business Manager, M.P. & Chattisgarh Operations
Yamaha Motor India Pvt. Ltd.
01.1998 - 03.2000
Played a major role in heading Sales, Distribution, Consumer Finance, Inventory Finance, Customer Service, distribution of Spare Parts & Biking Accessories.
The prime responsibility being in finalizing the location & property right with ROI in scheduled timelines for franchise/ dealer retail business operations.
Created a set up with an excellent customer service & satisfaction record, leading to higher business revenues in sales, service & spares
Increased Yamaha sales by 100% Year On Year.
In Gujarat significantly increased sales volume of Yamaha from a low base figure.
To 300% growth & then in the second year by 39% , while the industry grew by 21%.
Managed sales of sports apparels & motorcycle / sports wear category of cloth & leather with Motorcycle gear , jackets & helmets
Formulating & implementing the tactical marketing , promotions strategy at the regional level.
Achieved extra-ordinary results by appointing & motivating channel partners with un-paralleled financial discipline.
Significantly increased the sales volume & complete business operations turn around in a highly competitive market dominated by strong players.
Nominated for a ASIA Sales Conference in Japan based on the outstanding performance in Sales Service & Customer satisfaction in Gujarat & M.P./CG
Achieved extraordinary results with proper leveraging of consumer finance & inventory finance.
Created a model for customer follow up & satisfaction leading to referral sales & service revenue generation.
Managed Spare parts & accessories Distribution business for West amounting to Rs.15 crores p.a.
Heading Retail Operations
JVG Departmental stores
01.1997 - 01.1998
Heading Retail operations , as manager marketing & business Development , heading 45 COCO store formats
Consolidation , Expansion & SOP layout were some of the key achievements.
Regional manager UP & Rajasthan operations
Phoenix industries ltd.
05.1995
Regional manager UP & Rajasthan operations , catering to the retail market , thru branch & DC operations , with added responsibility of opening COCO & franchise retail stores
Managed a Range of Sports shoes , Kids & Ladies footwear.
Lead corporate sales and marketing; supervised the operations of franchisees located across Punjab, H.P & Haryana covering urban and semi urban & rural areas
Played a key role towards developing franchise business & developing corporate business
Managed Kanpur & Lucknow branches & developed franchise network in the entire region
Also managed logistics & warehousing for Indian photographic co
Ltd
(Kodak) Developed Corporates & increased sales of the trading business
Instrumental in establishing a new brand of express cargo service 'P.O.S'
For improved Logistics solutions
Responsible for branding & marketing & devising M&B strategies for the North Region
Instrumental in bringing about a customer oriented approach through mailers, customer meets & interstate sales campaigns, which was inclusive of the express cargo fleet management with operations support
Regional editor of 'Kangaroo Hops '- a group magazine of 'House Of Patels'.