Summary
Overview
Work History
Education
Skills
Milestones and Achievements
Rewards and Recognitions
Hobbies
Timeline
OperationsManager

Sanjay Upadhya

Senior ML Data Associate
Hyderabad,TG

Summary

Innovative and Progressive Machine Learning data associate with 3 years of experience in Alexa Data analysis and segregation with clear focus on delivering results.

Goal Oriented and Customer focused Team player with a responsible and Knowledgeable approach. I always aim on process improvements and always ready to use my Interpersonal and Team building skills to bring both organization and professional growth.

Overview

4
4
Languages
3
3
years of post-secondary education
4
4
years of professional experience

Work History

Machine Learning Data Associate - L3

Amazon India
Hyderabad, Telangana
12.2019 - Current
  • POC and SME for en_CA for conventional and process related inputs.
  • Meeting all the KPIs WOW.
  • Conducting weekly cross-site calibrations.
  • POC for creating and driving PKTs for CA transcription associates.
  • Improved Quality metrics for various verticals by creating vertical level PKTs.
  • Nominated as 'Help tool' SME to assist the team members and bottom quartile DAs to improve quality.
  • Responsible for team management in absence of team manager.
  • Selected as POC for Floor Communications - Layout Designing.
  • Responsible for Error Identification and taking up one-on-one sessions with associates to reduce the errors.
  • Handling customer level escalations and analyzing RCA by performing deep dive.
  • POC for L&D courses/OT reviews and attendance tracker.
  • Submitted idea on data privacy, which was considered on ADS-Quality Tech platform.

Machine Learning Data Associate - L2

Amazon India
Hyderabad, Telangana
06.2018 - 11.2019
  • Transcription of over 1000 user inputs via Alexa Voice Commands.
  • Performing auditing of transcriptions processed by associates.
  • Subject Matter Expert (SME) for CA locale transcription.
  • Trained and mentored 30+ new hires and 2 managers on the process.
  • Creating SOPs to streamline the PULSE process.
  • Organizing daily huddles to discuss errors and improve team's quality.
  • Calibration sessions with associates across Chennai, Hyderabad.
  • Actively involved in developing and implementing Quality management procedures.
  • Raising SIMs to knowledge Management Team on conventions clarity.
  • Handling critical user data with outmost importance to information security.

Business Development Executive - Internship

F. D. Khan & CO
Hyderabad, Telangana
12.2017 - 03.2018
  • Involved in Business Development and Sales generation with B2B clients.
  • Connecting with educational and corporate institutions to market the new arrivals of designs.

Customer Service Associate - Internship

Amazon India
Hyderabad, Telangana
08.2017 - 11.2017
  • Supported India EN calls in CS Peak 2017.
  • Focused on determining customer needs and providing appropriate solutions during critical situations.
  • Maintained composure in highly escalated situations.

Customer Service Associate - Internship

Amazon India
Hyderabad, Telangana
08.2016 - 01.2017
  • Supported India EN calls in CS Peak 2016.
  • Focused on determining customer needs and providing appropriate solutions during critical situations.
  • Maintained composure in highly escalated situations.

Education

MBA - Operations Management

NMIMS Global Access For Continuing Education
Mumbai, India
06.2021 - Current

BBA - Business Management

St. Joseph's Degree And PG College
Hyderabad, India
06.2015 - 05.2018

Skills

    MS Excel

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Milestones and Achievements

1. Identified as a Mentor for Transcription team.

2. Got promoted to Verifier in 10 months.

3. Promoted within 16 months of joining from ML 2 - ML 3.

4. Actively involved in training, mentoring and continuous floor support.

5. Received 15 awards in a span of 2.5 years for reaching extra mile in Quality and Production metrics.

6. Received accolade from ADS Quality Program manager - Boston, for RCA performed on Information Customer.

7. Idea submitted on Personal Data Tab, which got added in ADS-Tech team 2020 sprint.

8. Recognized and appreciated by ADS HYD16 Site Lead for improving Info Customer Quality.

9. Trained 40+ associates and 2 Managers on the process.

10. Became SME for the team in 6 months of the process.

Rewards and Recognitions

Received multiple monthly awards from 2018 - 2021 under multiple categories like;

  • Extra miler
  • Master Blaster
  • Super Star
  • High Five
  • Shot Gun - Quarterly awards

Hobbies

  • Cooking
  • Painting
  • Reading books

Timeline

MBA - Operations Management

NMIMS Global Access For Continuing Education
06.2021 - Current

Machine Learning Data Associate - L3

Amazon India
12.2019 - Current

Machine Learning Data Associate - L2

Amazon India
06.2018 - 11.2019

Business Development Executive - Internship

F. D. Khan & CO
12.2017 - 03.2018

Customer Service Associate - Internship

Amazon India
08.2017 - 11.2017

Customer Service Associate - Internship

Amazon India
08.2016 - 01.2017

BBA - Business Management

St. Joseph's Degree And PG College
06.2015 - 05.2018

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Sanjay UpadhyaSenior ML Data Associate