Sanjay Upadhya
Senior ML Data Associate
Hyderabad,TG
Summary
Innovative and Progressive Machine Learning data associate with 3 years of experience in Alexa Data analysis and segregation with clear focus on delivering results.
Goal Oriented and Customer focused Team player with a responsible and Knowledgeable approach. I always aim on process improvements and always ready to use my Interpersonal and Team building skills to bring both organization and professional growth.
Overview
4
4
Languages
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Machine Learning Data Associate - L3
Amazon India
Hyderabad, Telangana
12.2019 - Current
- POC and SME for en_CA for conventional and process related inputs.
- Meeting all the KPIs WOW.
- Conducting weekly cross-site calibrations.
- POC for creating and driving PKTs for CA transcription associates.
- Improved Quality metrics for various verticals by creating vertical level PKTs.
- Nominated as 'Help tool' SME to assist the team members and bottom quartile DAs to improve quality.
- Responsible for team management in absence of team manager.
- Selected as POC for Floor Communications - Layout Designing.
- Responsible for Error Identification and taking up one-on-one sessions with associates to reduce the errors.
- Handling customer level escalations and analyzing RCA by performing deep dive.
- POC for L&D courses/OT reviews and attendance tracker.
- Submitted idea on data privacy, which was considered on ADS-Quality Tech platform.
Machine Learning Data Associate - L2
Amazon India
Hyderabad, Telangana
06.2018 - 11.2019
- Transcription of over 1000 user inputs via Alexa Voice Commands.
- Performing auditing of transcriptions processed by associates.
- Subject Matter Expert (SME) for CA locale transcription.
- Trained and mentored 30+ new hires and 2 managers on the process.
- Creating SOPs to streamline the PULSE process.
- Organizing daily huddles to discuss errors and improve team's quality.
- Calibration sessions with associates across Chennai, Hyderabad.
- Actively involved in developing and implementing Quality management procedures.
- Raising SIMs to knowledge Management Team on conventions clarity.
- Handling critical user data with outmost importance to information security.
Business Development Executive - Internship
F. D. Khan & CO
Hyderabad, Telangana
12.2017 - 03.2018
- Involved in Business Development and Sales generation with B2B clients.
- Connecting with educational and corporate institutions to market the new arrivals of designs.
Customer Service Associate - Internship
Amazon India
Hyderabad, Telangana
08.2017 - 11.2017
- Supported India EN calls in CS Peak 2017.
- Focused on determining customer needs and providing appropriate solutions during critical situations.
- Maintained composure in highly escalated situations.
Customer Service Associate - Internship
Amazon India
Hyderabad, Telangana
08.2016 - 01.2017
- Supported India EN calls in CS Peak 2016.
- Focused on determining customer needs and providing appropriate solutions during critical situations.
- Maintained composure in highly escalated situations.
Education
MBA - Operations Management
NMIMS Global Access For Continuing Education
Mumbai, India 06.2021 - Current
BBA - Business Management
St. Joseph's Degree And PG College
Hyderabad, India 06.2015 - 05.2018
Skills
MS Excel
MS Word
PowerPoint
People Management
Tableau Basics
Leadership
Milestones and Achievements
1. Identified as a Mentor for Transcription team.
2. Got promoted to Verifier in 10 months.
3. Promoted within 16 months of joining from ML 2 - ML 3.
4. Actively involved in training, mentoring and continuous floor support.
5. Received 15 awards in a span of 2.5 years for reaching extra mile in Quality and Production metrics.
6. Received accolade from ADS Quality Program manager - Boston, for RCA performed on Information Customer.
7. Idea submitted on Personal Data Tab, which got added in ADS-Tech team 2020 sprint.
8. Recognized and appreciated by ADS HYD16 Site Lead for improving Info Customer Quality.
9. Trained 40+ associates and 2 Managers on the process.
10. Became SME for the team in 6 months of the process.
Rewards and Recognitions
Received multiple monthly awards from 2018 - 2021 under multiple categories like;
- Extra miler
- Master Blaster
- Super Star
- High Five
- Shot Gun - Quarterly awards
Hobbies
- Cooking
- Painting
- Reading books
Timeline
MBA - Operations Management
NMIMS Global Access For Continuing Education
06.2021 - Current
Machine Learning Data Associate - L3
Amazon India
12.2019 - Current
Machine Learning Data Associate - L2
Amazon India
06.2018 - 11.2019
Business Development Executive - Internship
F. D. Khan & CO
12.2017 - 03.2018
Customer Service Associate - Internship
Amazon India
08.2017 - 11.2017
Customer Service Associate - Internship
Amazon India
08.2016 - 01.2017
BBA - Business Management
St. Joseph's Degree And PG College
06.2015 - 05.2018