Sanjay Upadhyay

• Lead for Contract management and Billing.
• Supervise end-to-end billing operations, including invoicing, billing adjustments, and Invoice reconciliation.
• Manage workload allocation, resource planning, and performance evaluations.
• Collaborate with Finance, Treasury, and Legal departments on billing-related matters such as revenue recognition and contract review.

• Managing O2C (Billing, Collections and Disputes)for a Healthcare Business with a team size of 17 FTE.
• Responsible for end to end activities and smooth running of the process.

Highlights

• Transitioned the process smoothly.
• Worked on 3 automation projects ( Reduced Audit time review, errorless calculation and Proper PO management thus reducing delay in payment.
• Working on a GB project to increase FPY and automate the process.
• Overhauled organizational filing systems for invoices, customer orders and contracts to maintain accurate records.

• Revenue Assurance ( Controllership )- Handling a team of 5 members responsible for Reconciliation and ensuring accurate revenue and carry forwards computation, Accrual vs Billing variance, head count analysis, billing, accruals and closing activities
• Managing Audits: - (IGAP, UGAP, SOX, KPGM,E&Y and Substantive Audit)- managing internal and external audit by adhering audit time lines, by maintaining high level of accuracy

Highlights:

• clearing the back log of T&L and brought it to 0 MM from 926k
• Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.

• Managing a team of 9 members responsible of Cash booking and allocating payments in Oracle and sending the overviews to collection team to check the application
• Ensure that the SDA% is above 90%

Highlights

• Have supported for a Black belt project for reducing the average numbers of days taken to close a payment.

• Roles and responsibilities include customer account set up collections and dispute management.

Highlights:

• Member of the project done by client to convert the customer from Cheque payment to Wire transfer mode
• Lean closed for PD% reduction and an impact delivered for $1.25 MM and EBIT of $53 K.

• Roles and responsibilities include customer account set up, collections, disputes resolution and cash application

Highlights:

• Worked on the project done by Client on DRS Technologies to reduce the risk of debits taken referring RMA (Return Materials Authorization) bringing Net impact of approx 5.6MM
• Lean idea- Order release DL created to ensure that emergency orders are released on time, resulting in customer satisfaction

• Customer account set up for large business houses and retail customers for Tata Indicom.
• Responsible for taking inbound call and collection calls.
• Maintaining the active customer list renewal of contracts.
• Dispute resolution and retention of customers.
• Working of creation of debit and credit note as per query from the customers