Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Languages
Timeline
Generic

Sanjay Varma

Kottayam

Summary

I am a Senior Hospitality Professional with over 26 years of experience in managing resort operations. I am dedicated and result-driven, with expertise in guest management, inventory control, budget monitoring, staff training, and food hygiene policies. I have a proven track record of boosting resort revenues and ratings through addressing customer queries, resolving issues, and ensuring operational readiness. I am applying for a position where I can bring a proactive approach to exceed guest expectations, provide strategic insights, and drive operational excellence.

Overview

27
27
years of professional experience

Work History

General Manager

Kumarakom Lake Resort
06.2019 - Current
  • Develops, maintains and implements strategic plans, operational plans, budgets, training and goals programs to ensure optimum guest satisfaction, fully realize sales potential of the resort and profitability on an on-going basis
  • Ensures highest level of guest satisfaction by providing quality guest services and amenities within established industry standards
  • Manages the functions of all personnel through direct and indirect supervision of Department Heads
  • Monitors the present and future trends, practices and systems in the hotel industry, determines and ensures execution of such practices to maintain competitiveness and industry leadership
  • Participates actively in selling the hotel through involvement with all potential markets
  • Conducts daily inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive maintenance programs and judicious planning and management
  • Oversees and directs the personnel function of the hotel including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisal and succession planning
  • Be responsible for the security and safety of guests and employees and ensures emergency procedures are established, well publicized, practiced and reinforced
  • Monitors all applicable laws and regulations and ensures compliance with the same
  • Establishes and maintains effective internal communications, including Department Heads meeting, Departmental meetings to ensure optimum team work and productivity
  • Establishes and maintains a prominent level of visibility and involvement of the hotel in business, social and government communities
  • Establishes and maintains effective employee relations
  • Create a work environment that is high in employee morale and provides constant learning and development
  • Installs adequate controls and monitors all audit & MIS reports & cash management including inventories and receivables
  • Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
  • Suggests recognition programs, advertising and promotional campaigns to obtain maximum market awareness and patronage
  • Monitors all purchasing practices to ensure transparency and compliance with company policies and procedures
  • Contributes to overall growth of revenues, occupancy, ARR and bottom line of the resort
  • Monitor all guest feedback
  • Implements management development and succession plans in coordination with corporate and departmental staff
  • Establishes and maintains effective communications with the Chairman of the company
  • Performs any other assignment as defined by the needs of the property or as directed by the Management from time to time.

Resident Manager

Kumarakom Lake Resort
08.2013 - 05.2019

Front Office Manager

Kumarakom Lake Resort
08.2009 - 07.2013

Front Office Manager

The Gateway Hotel Beach Road
07.2006 - 07.2009

Duty Manager

The President
12.2002 - 06.2006
  • Member of Cross Function Team at Taj President.

Duty Manager

Taj Malabar
01.2002 - 11.2002
  • Member of Cross Function Team at Taj Malabar

Asst Duty Manager

Taj Malabar
08.2000 - 01.2002

Senior Front Office Assistant / Cashier

Taj Malabar
07.1997 - 07.2000

Education

Diploma in Hotel Mngt And Catering Technology

Institute of Hotel Management And Catering Technology, Thiruvananthapuram.
Kovalam , Thiruvananthapuram
05.1997

All India Senior School Certificate Examination -

Kerala Samajam Model School, Jamshedpur
04.1994

All India Secondary School Exam -

DBMS English School, Jamshedpur
04.1992

Skills

  • Leadership
  • Customer Service
  • Communication
  • Devotion
  • Adaptability
  • Property Management

Accomplishments

  • Highest revenue ever for the year 2023-24
  • Spearheaded the G20 summit stay and dinner operation, Received special appreciation for the same
  • Successfully achieved Five Star reclassification for the Resort, 2024
  • World Travel Awards 2023 for Best Resort in Kerala
  • SATA Award 2023 for Best Romantic Resort
  • SPOC for the Prince Charles Visit in Aug 2013
  • Successfully Achieved the Five Star reclassification for the resort 1025 & 2019
  • Represented the Resort at the ITB Asia in Singapore 2016
  • Represented the Resort at the Kerala Tourism Road show in Melbourne & Sydney 2016
  • Represented the Resort at Kerala Tourism Workshop held in Warsaw, Frankfurt & Stuttgart in Nov 2012.
  • Maintain Guest satisfaction level above 85% for the period 2010-2011 & 2011- 2012

Affiliations

  • Member of the Skal Club, Cochin
  • President, Chamber of Vembanad Hotels & Resorts (CVHR) from Aug 2019 till Jan 2023
  • Member of the Managing Committee, Kerala Hotels General Managers Club
  • Attended meetings of Association of Approved and Classified Hotels of Kerala being part of CVHR.

References

Available upon request

Languages

English
Hindi
Malayalam

Timeline

General Manager

Kumarakom Lake Resort
06.2019 - Current

Resident Manager

Kumarakom Lake Resort
08.2013 - 05.2019

Front Office Manager

Kumarakom Lake Resort
08.2009 - 07.2013

Front Office Manager

The Gateway Hotel Beach Road
07.2006 - 07.2009

Duty Manager

The President
12.2002 - 06.2006

Duty Manager

Taj Malabar
01.2002 - 11.2002

Asst Duty Manager

Taj Malabar
08.2000 - 01.2002

Senior Front Office Assistant / Cashier

Taj Malabar
07.1997 - 07.2000

Diploma in Hotel Mngt And Catering Technology

Institute of Hotel Management And Catering Technology, Thiruvananthapuram.

All India Senior School Certificate Examination -

Kerala Samajam Model School, Jamshedpur

All India Secondary School Exam -

DBMS English School, Jamshedpur

Similar Profiles

CREATE PROFILE
Sanjay Varma