Sanjay Vasu
Trivandrum,KL
Summary
Results-driven Senior Delivery Manager with 20 years of IT leadership experience, specializing in large-scale, multi-geo program delivery and digital transformation. Managed portfolios exceeding $10M annual revenue and teams of 200+ across India, US, UK, and the Middle East. Adept at stakeholder management, contract negotiation, risk mitigation, and driving measurable business outcomes—such as improving delivery margins, accelerating time-to-market, and increasing customer satisfaction. Certified PMP, ITIL, and Microsoft Azure AI Foundations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Computer Programmer, Senior Software Engineer, Software Engineer
Vision@Work (Abu Dhabi), PSI Data Systems / LG CNS, Comtech
Delivery Manager
UST
02.2018 - Current
- Managed two accounts with $12M+ annual revenue and 200+ team members across India, US, and Mexico.
- Delivered complex ERP, application support, and modernization projects, achieving 20% YoY portfolio growth and 20% EBITDA.
- Improved SLA compliance from 80% to 100%
- Led digital transformation initiatives, resulting in 20% reduction in delivery costs and improved customer satisfaction scores.
- Implemented risk management strategies, reducing critical incidents by 10%.
- Mentored and developed high-performing teams, achieving 85% retention rate.
- Supported pre-sales and RFP processes, contributing to new business wins.
Manager, Application & Database Support
Advisory Board Company (Optum)
12.2015 - 05.2017
- Led a team of 18 supporting mission-critical applications for healthcare and education clients.
- Ensured 24x7 production support, achieving SLA adherence of 100% and reducing incident resolution time by 10%.
- Managed change, release, and transition processes for multiple products, ensuring seamless handovers and minimal downtime.
Associate Project Manager / Project Manager
UST
01.2010 - 12.2015
- Managed application support and development projects for major retail and logistics clients
- Delivered projects on time and within budget, improving customer satisfaction and operational efficiency.
- Coordinated cross-functional teams across geographies, ensuring process compliance and quality delivery.
Education
PG Certificate in Leadership And Strategy - IT
Indian Institute of Management
Visakhapatnam, IndiaMaster of Computer Applications - IT
Madurai Kamaraj University
TamilnaduSkills
- Project & Portfolio Management: Azure DevOps Boards, JIRA, Microsoft Project, Confluence, ServiceNow
- Cloud Platforms: Microsoft Azure, AWS
- Agile & DevOps: Agile/Scrum, CI/CD, Release Management, PI Planning
- Data & Analytics: SQL, Power BI, Data-driven decision making
- Enterprise Applications: ERP (SAP, Oracle), Application Modernization, Digital Transformation
- IT Service Management: ITIL, Incident/Change/Problem Management, SLA Management
- Security & Compliance: HIPAA, GDPR, Enterprise Security Best Practices
- Collaboration: Microsoft 365 Suite (Teams, SharePoint, Outlook)
- Certifications: PMP, ITIL, Microsoft Certified: Azure AI Fundamentals
Accomplishments
Strategic Delivery & Revenue Management
- Managed delivery for multiple customers with revenue exceeding $10 million, consistently achieving 20% Net EBITDA.
- Directed end-to-end delivery of digital transformation initiatives across Sales, Service, and Parts domains, including mobile apps, web platforms, and backend systems.
- Orchestrated greenfield CRM implementations, significantly enhancing customer engagement and operational efficiency.
Technology Leadership & Innovation
- Championed integration of advanced technologies such as Salesforce, AWS, Azure, Data Science, Machine Learning, Blockchain, and 3D Configurators.
- Led legacy modernization projects leveraging GenAI, driving operational agility and cost savings.
- Embedded AI-driven cost optimization strategies into proposals, aligning with executive leadership’s innovation goals.
Operational Excellence & Governance
- Played a pivotal role in ISO audit readiness and governance, ensuring compliance and operational excellence.
- Managed rebadging of vendor resources, streamlining workforce transitions and maintaining delivery continuity.
- Optimized team structures across geographies, delivering service credits to customers through efficiency gains.
Cross-Functional & Client Engagement
- Led cross-functional teams across global locations, fostering collaboration and ensuring timely, quality-driven deliveries.
- Served as Delivery Manager, aligning technical architecture with business goals to deliver scalable, future-ready solutions.
- Directed strategic RFP responses for .NET migration, warehousing, and PLM/Teamcenter solutions, boosting win rates and client confidence.
- Led sustainability-focused RFPs and GenAI-based service enhancements, including automated incident classification and RCA workflows.
Certification
- Project Management Professional (PMP)
- ITIL Foundation
- Microsoft Certified: Azure AI Fundamentals
Timeline
Delivery Manager
UST
02.2018 - Current
Manager, Application & Database Support
Advisory Board Company (Optum)
12.2015 - 05.2017
Associate Project Manager / Project Manager
UST
01.2010 - 12.2015
Computer Programmer, Senior Software Engineer, Software Engineer
Vision@Work (Abu Dhabi), PSI Data Systems / LG CNS, Comtech
PG Certificate in Leadership And Strategy - IT
Indian Institute of Management
Master of Computer Applications - IT
Madurai Kamaraj University
Expertise
- Strategic Delivery & Revenue Management
- Managed delivery for multiple customers with revenue exceeding $10 million, consistently achieving 20% Net EBITDA.
- Directed end-to-end delivery of digital transformation initiatives across Sales, Service, and Parts domains, including mobile apps, web platforms, and backend systems.
- Orchestrated greenfield CRM implementations, significantly enhancing customer engagement and operational efficiency.
- Technology Leadership & Innovation
- Championed integration of advanced technologies such as Salesforce, AWS, Azure, Data Science, Machine Learning, Blockchain, and 3D Configurators.
- Led legacy modernization projects leveraging GenAI, driving operational agility and cost savings.
- Embedded AI-driven cost optimization strategies into proposals, aligning with executive leadership’s innovation goals.
- Operational Excellence & Governance
- Played a pivotal role in ISO audit readiness and governance, ensuring compliance and operational excellence.
- Managed rebadging of vendor resources, streamlining workforce transitions and maintaining delivery continuity.
- Optimized team structures across geographies, delivering service credits to customers through efficiency gains.
- Cross-Functional & Client Engagement
- Led cross-functional teams across global locations, fostering collaboration and ensuring timely, quality-driven deliveries.
- Served as Delivery Manager, aligning technical architecture with business goals to deliver scalable, future-ready solutions.
- Directed strategic RFP responses for .NET migration, warehousing, and PLM/Teamcenter solutions, boosting win rates and client confidence.
- Led sustainability-focused RFPs and GenAI-based service enhancements, including automated incident classification and RCA workflows.
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