SANJAY XAVIER
ERNAKULAM
Summary
Friendly and supportive leader committed to motivating teams to meet customer service targets and objectives. Coordinates department workflow to smoothly handle competing priorities and implement continual improvements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
Work History
Asst Front Desk Manager & Travel Coordinator
KENT BAYWATCH SUITES
11.2023 - Current
- Directed and supervised front-of-house operations, upholding company standards.
- Received and resolved customer complaints escalated by staff.
- Communicated courteously with customers by telephone and email.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Accounts assistant
ACCOUNTS SERVICE SOCIETY
07.2021 - 08.2024
- Stored confidential information safely and securely in line with company protocol.
- Helped with preparation of management accounts and end-month duties.
Accounts trainee
ATS LOGISTICS
03.2019 - 05.2021
- Worked under guidance of accountants to prepare financial data in correct formats.
- Built solid working relationships with clients using exceptional communication skills.
- Supported bookkeeping activities to maintain accurate and up-to-date records.
Education
Bachelor of Commerce - FINANCE AND ACCOUNTING
COCHIN COLLAGE
Diploma - BUSINESS MANAGEMENT AND ACCOUNTS
ACCOUNTS SERVICE SOCIETY
Skills
- Customer relations
- Travel Planning
- Travel research
- Hotel Accommodations
- Relationship Management
- Complaint review and resolution
- Account management
Languages
English
Advanced
Malayalam
Advanced
Timeline
Asst Front Desk Manager & Travel Coordinator
KENT BAYWATCH SUITES
11.2023 - Current
Accounts assistant
ACCOUNTS SERVICE SOCIETY
07.2021 - 08.2024
Accounts trainee
ATS LOGISTICS
03.2019 - 05.2021
Diploma - BUSINESS MANAGEMENT AND ACCOUNTS
ACCOUNTS SERVICE SOCIETY
Bachelor of Commerce - FINANCE AND ACCOUNTING
COCHIN COLLAGE
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