SANJAY XAVIER
ERNAKULAM
Summary
Friendly and supportive leader committed to motivating teams to meet customer service targets and objectives. Coordinates department workflow to smoothly handle competing priorities and implement continual improvements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer relations executive
KENT BAYWATCH SUITES
ERNAKULAM
11.2023 - Current
- Directed and supervised front-of-house operations, upholding company standards.
- Received and resolved customer complaints escalated by staff.
- Communicated courteously with customers by telephone and email.
- 'Managed over 30 customer calls per day.' and "Increased sales by 10%"
Accounts assistant
ACCOUNTS SERVICE SOCIETY
ERNAKULAM
07.2021 - 08.2024
- Stored confidential information safely and securely in line with company protocol.
- Helped with preparation of management accounts and end-month duties.
Trainee accounts assistant (PART TIME )
ATS WAREHOUSE LOGISTICS
ERNAKULAM
03.2019 - 05.2021
- Reported daily warehouse performance data and updated company logs.
- Briefed team on productivity targets and process changes.
- Improved warehouse layout to maximize storage space.
- Worked with supply chain professionals to monitor and replenish inventory levels.
Education
Bachelor of Commerce - FINANCE AND ACCOUNTING
COCHIN COLLAGE
Ernakulam, Kerala 06.2017 - 10.2022
Diploma - BUSINESS MANAGEMENT AND ACCOUNTS
ACCOUNTS SERVICE SOCIETY
Ernakulam, Kerala 07.2021 - 09.2022
Skills
- SAP
- Sage
- Customer relations
- Account management
- Stock management
- Warehouse management
Timeline
Customer relations executive
KENT BAYWATCH SUITES
11.2023 - Current
Accounts assistant
ACCOUNTS SERVICE SOCIETY
07.2021 - 08.2024
Diploma - BUSINESS MANAGEMENT AND ACCOUNTS
ACCOUNTS SERVICE SOCIETY
07.2021 - 09.2022
Trainee accounts assistant (PART TIME )
ATS WAREHOUSE LOGISTICS
03.2019 - 05.2021
Bachelor of Commerce - FINANCE AND ACCOUNTING
COCHIN COLLAGE
06.2017 - 10.2022
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