Sanjay Yadav
Pune
Summary
Seasoned IT Operations Specialist with a proven track record at COFORGE Limited, adept in incident and network management. Excelled in leading a team of 12, enhancing server health, and driving compliance. Skilled in virtualization technologies and service desk management, I bring a blend of technical expertise and leadership, ensuring operational excellence and innovation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Operations Specialist
COFORGE Limited
01.2022 - Current
- Incident/Problem management as per ITIL process
- Working on Incidents, Service Requests, Reporting and other BAU related activities in a Multi Forest, Multi Domain AD Environment
- Provided L1 and L2 support for problems relating to Active Directory, User Management, Security group access
- Managing Active Directory Users and Computers, Sites/Subnets and Services, DNS, DHCP (limited)
- AD Housekeeping Activities like Token Size Remediation of Users/Groups, AD Restore from Backup, Cleanup Activities
- Maintaining health of the environment by carrying day to day health check activities like DCDIAG Report, Replication reports etc and closely monitor performance parameters
- Good Knowledge of Service Now – Configuration Management
- And maintained up to date AD Server Inventory in Service Now
- Mentored and led a Team of 12 L1 Engineers for AD (handling SRs with respect to User Access Management)
- Timely completion of Service request in defined SLA
- Maintain compliance policy for team
- Handling Priority Bridge Calls related Active Directory issues
- Follow/set processes to ensure SOX compliance requirements are met
- Handle with escalations efficiently and effectively
Sr. System Analyst - IT Operations
Jade Global India
03.2019 - 01.2022
- Managing and supporting virtualized infrastructure in 24
- 7 model
- Responsible for management of VMware vSphere infrastructure holding 5 datacentres hosting approximately 1000+ VM’s and 50+ hosts
- VMware vCenter Data Centre cluster configuration and troubleshooting
- Managing hybrid infrastructure - Office 365 and on premises exchange 2013
- Wintel administration – AD, DNS, DHCP, DFS Windows Server OS management, WSUS management
- Vendor management – Dell, VMware, Symantec and Microsoft
- Regular client communication and interaction over email and phone call with timely status updates
- Patch management VMware and Windows environment
- Good understanding of HA and DRS features of vCenter
Sr. System Engineer - IT Operations
TECHMAHINDRA LIMITED
10.2016 - 12.2019
- IT Operations – Level 2 Support
- VMware: Management of 4 Data-Centers and 500+ hosts with Nutanix, Cisco UCS and Dell hardware as a backend infrastructure
- Virtual machines management as deploying, troubleshooting and maintaining
- Cluster, HA and DRA configuration, maintenance and troubleshooting
- Alert management configuration from vCenter
- Capacity management from vROPS
- Managing virtual machine templates and snapshots
- Esxi patch management
- Wintel/Windows: Provide recommendations to improve and address/lead critical issues and root cause analysis
- Actively contributes to the troubleshooting, performance tuning of Windows servers
- Perform and manage Windows server patching life cycle
- Success delivery of technical projects, initiatives across the services
- Physical server management, vendor coordination for corrective maintenance
- Well versed with Windows OS/Clusters/BSOD Issues
- Active Directory users and groups management
- Network share folder and permissions management
- DNS, Group Policy troubleshooting
System Engineer - IT Operations
DXC TECHNOLOGY
10.2011 - 07.2016
- Management of Virtualized infrastructure including VMware with two datacenter, 30+ hosts, 400+ VMs
- Deployment, configuration and maintenance of VM under hypervisors - Esxi 6.0
- 5.5, and 5.1 and XenServer through MCS, PVS and other technology
- Monitoring infrastructure through various monitoring tools – Systrack Lakeside, vROPS, Microsoft Management Suite, site 24
- 7
- VMware Horizon View Installation, configuration and maintenance for engineering applications with graphics virtualization
- Expertise in using Lakeside Systrack monitoring tool for: Configuring and managing endpoints such as physical desktop, virtual machine and hypervisors
- Deep level of troubleshooting for historical issues and preparing RCA
- Generating Management perspective reports
- Assessment of existing infrastructure and plan for upgrade if any
- Windows patching via WSUS
- Managing file servers, shares via storage and permissions
- Scaling server requirement for virtualization requirement – VMware and
- Preparing various types of report for higher management
- Getting involved with management for automation and process improvements
- Performance monitoring and finding bottlenecks for servers
System Analyst - IT Operations
UNISYS GLOBAL SERVICE INDIA
06.2008 - 10.2011
- Responsible for second --level support for all server related issues
- Escalates problems of client at UK
- Participated in complete system builds, upgrades, patch management
- Implemented security policy and virus protection
- Administered change management related to server upgrades and software installation
- Prepared and maintained documentation of technologies, standards and procedures
- Maintained and supported more than 2000 servers for Intel Steady State
- Assigning admin or RDP permission to user
- Creating share drive on file server
- Creating DFS share path on DFS server
- Increasing Drive quota of users personal dive and share drive
- Working on alerts, incident and task
- Working on tickets through SAP portal and service-now
- Server rebooting as per change approval
- Checking server health on ILO Interface
- Hands-on experience to installing TSM server backup software and Symantec Ghost Antivirus
- Increasing server disk space through ESXi server
- Revoking user permission as per tickets instruction
- Installing new printer and print queue and updating printer drivers on printer server
- Checking issues and error on event viewer
- Disconnecting inactive user session through command prompt
Desktop Support Engineer
Vertex Techno Solution
05.2007 - 01.2008
- Troubleshooting over 300 computers through Remote Administration
- Performing installation, configuration and troubleshooting of Laptops
- Conducting the installation, configuration and troubleshooting of Yahoo Remote and Extranet Connectivity (VPN)
- Performing Network Printers Configuration and Access Control
- Handling first level administrations of various SCM software
- Taking backup and restoring users’ data using Norton Ghost Utility responsible for user management and access control
- Raising remedy tickets for exchange issues like enabling mailboxes, disabling mailboxes, mailbox creation, mailbox access, email address changes, office communicator, and outlook issues
- Creating user accounts and delectation
- Handling all users' calls (First level) and performing password resetting, Access Control Through Security Groups
Education
B.Sc. -
Devi Ahilya University Indore
Indore01.2005
Skills
- Incident management
- Network management
- Hardware troubleshooting
- Network troubleshooting
- Service desk management
- Server management
- Configuration management
- Backup solutions
- Virtualization technologies
Websites
Certification
- ITIL v3 Foundation Certified
- VMware Certified Professional (Virtualization) VCP
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Professional (MCP)
Timeline
IT Operations Specialist
COFORGE Limited
01.2022 - Current
Sr. System Analyst - IT Operations
Jade Global India
03.2019 - 01.2022
Sr. System Engineer - IT Operations
TECHMAHINDRA LIMITED
10.2016 - 12.2019
System Engineer - IT Operations
DXC TECHNOLOGY
10.2011 - 07.2016
System Analyst - IT Operations
UNISYS GLOBAL SERVICE INDIA
06.2008 - 10.2011
Desktop Support Engineer
Vertex Techno Solution
05.2007 - 01.2008
- ITIL v3 Foundation Certified
- VMware Certified Professional (Virtualization) VCP
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Professional (MCP)
B.Sc. -
Devi Ahilya University Indore
Similar Profiles
PAVANI BONTHALAPAVANI BONTHALA
Associate Software Engineer at Coforge LimitedAssociate Software Engineer at Coforge Limited
Vignesh ElangovanVignesh Elangovan
IT OPS Support at Coforge LimitedIT OPS Support at Coforge Limited
Nandeesh B HNandeesh B H
Sr. Team Member at Coforge LimitedSr. Team Member at Coforge Limited