Sanjay Kanojia
Shashtri Nagar, Pokharan Rd. No.1. Thane
Summary
Experienced professional with a background in customer service and data management.
Skilled in delivering accurate and timely information across e-commerce, healthcare, and finance sectors. Proficient in CRM platforms and Excel, with a focus on client relationship management and query resolution. Notable achievements include managing data scraping projects and updating critical records. Seeking to apply my attention to detail and service-oriented approach in a challenging role.
Overview
15
15
years of professional experience
Work History
Freelancer
Career Corner
Mumbai
01.2023 - Current
- Delivered precise data entry services across various sectors such as e-commerce, healthcare, and finance.
- Entered substantial volumes of data into client systems with near-perfect precision.
- Managed data scraping projects, extracting information from websites and inputting it into structured formats for analysis.
- Assisted clients with organizing and updating contact lists, inventory data, and client records.
- Collaborated with clients remotely, ensuring clear communication and on-time delivery of tasks
CSR Back Office (Reliance Insurance)
Caliber Point
Mumbai
09.2022 - 03.2023
- Conducted outbound calls to potential customers, explaining insurance policies and benefits.
- Assisted in addressing concerns and queries related to policy features, coverage, and claims.
- Reminded customers of premium payment deadlines and followed up for renewals.
- Updated client details in the CRM system and recorded conversations for future reference.
- Provided excellent customer service by ensuring all client concerns were addressed in a timely manner.
CSR Outbound
Ashar IT Park, Teleperformance
Mumbai
01.2017 - 07.2021
- Promoted and upsold bank products like savings accounts & salary accounts
- Updated customer records and ensured data accuracy in the CRM system
- Resolved customer complaints regarding account discrepancies and service issues.
- Updated customer records and ensured data accuracy in the CRM system
Chemist in Rubber Section
RPG Cables Industries Ltd.
Mumbai
01.2010 - 07.2015
Education
Bachelor of Science -
Mumbai University
03-1998
Skills
- Complaint resolution
- Call escalation
- Customer service
- Documentation
- CRM software proficiency
- Customer relationship management (CRM)
Timeline
Freelancer
Career Corner
01.2023 - Current
CSR Back Office (Reliance Insurance)
Caliber Point
09.2022 - 03.2023
CSR Outbound
Ashar IT Park, Teleperformance
01.2017 - 07.2021
Chemist in Rubber Section
RPG Cables Industries Ltd.
01.2010 - 07.2015
Bachelor of Science -
Mumbai University
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