SANJAY KORANA
Seasoned IT Infrastructure Management Professional
Pune,MH
Summary
Practice Head with over 17+ years of successful experience in IT infrastructure management, business application support, project management, information security, IT servicedesk, IT operations, service delivery, resource management, performance reporting, cloud environment, process improvement, audit, budgets, vendor management. Recognized consistently for performance excellence and contributions to success in ITES, alcoholic beverage industry, FMCG, health care, IT industry. Strengths in accepting challenging roles and responsibilities and delivering results backed by training in ITIL, MCSE, VmWare, PMI.
Overview
3
3
Certifications
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Practice Head - IT Infrastructure
Ziff Davis Performance Marketing
pune, Maharashtra
12.2014 - 06.2020
- Company Profile : a subsidiary of j2 global Inc., is a leading global digital media company.
- A F Designation : Practice Head - IT Infrastructure (India Hub – India, Philippines), Market Scope: - Managing approx.
- 1000+ users in 2 markets with the help of 19 team players.
- Accountable for ensuring all IT infrastructure services are up and running with 99% uptime since business model such that it runs all 365 days.
- Build strong teams for each subcategory within IT such as helpdesk, server and storage management, network management, information security and DevOps.
- Work closely with product and engineering teams and bring all the approved apps/services in production environment with detailed documentation and set the support structure and process.
- Bring cost optimization through various ways such as vendor consolidations, automations, process improvement, application normalizations, strategic planning etc.
- One of the key KRA was to remain within submitted yearly budget and execute budgeted plans as per timelines.
- Manage service, projects and application support with maximum user satisfaction level.
- Vendor management: - IBM, Palo Alto, Tata, Airtel, Five9, data purchase and related vendors, LinkedIn, Telstra, Bayntel etc.
- Business applications support: - Managing IT services to both Tele side and media side of business using helpdesk structure with incident and change management.
- Function Engagement: - Work involves intra department associations including senior management, P&E team, data and email marketing teams along with some of corporate teams such as corporate IT, CSO, compliance and legal teams to provide the best service possible, growth, staff skills and cost savings.
- Few of the projects mentioned below which describes my working domain during tenure:- 1) Office relocation to new 550 seated facility without downtime with 3 months pre-planning 2) Setup helpdesk team at all three locations with 24 x 7 support capability 3) Worked end to end on setting up specialized DevOps team 4) Rollout of in-house developed applications, dialers, with structured support and training and guides 5) IT infrastructure revamp of newly acquired company in phase manner to map corporate compliance 6) Implemented DLP system as a part of compliance agenda.
- 7) Assisted in setting up E-mail marketing team including IBM Watson tool setup 8) Implementation of asset management tool is currently under progress 9) Implemented HRMS system for HR & payroll across India locations.
- 10) Migration from Symantec to Crowdstrike endpoint for all locations as a part of global standard 11) Finished couple of email migrations including local Zimbra & O365 to Enterprise G-suite account 12) Completed Penetration testing for hosted application as a part of compliance, fixed the vulnerability with the help of engineering team 13) Currently implementation of IRM solution is in progress 14) In current Covid 19 situation, all the call center employees are doing work from home and we have set them up on AWS workspace with help of Devops and network team.
- Those are approx. 850+ employees
Service Delivery Lead ( India, Dubai, Lebanon)
Diageo
Mumbai, Maharashtra
03.2011 - 05.2014
- Managing approximately 575 users in 3 markets including some of partners such as IBM with the help of team size of 8 direct reporting including IBM resources.
- Accountable for ensuring all services provided by IS Services are delivered into markets on time, to quality and budget KPI's ensuring user satisfaction targets are met.
- Create and Maintain strong partner relationships within market business leaders, key stakeholders, and key external service providers.
- Delivery of Global Diageo Business Services Performance Promise IS Services, Optimization Solution and Services Delivery.
- Ensure strong Service Delivery of all IS Services in alignment with regional business requirements.
- Promote and sustain compliance with solutions and service delivered.
- Manage service , projects and application support.
- Vendor management: - IBM, Accenture, CSC, Verizon, Infosys.
- Business applications support: - Global Servicedesk in outsourced environment at IBM Bangalore.
- Managing IT service delivery for markets using incident, problem management, change management, capacity management and various governance calls with respective vendors.
- Employee satisfaction: - responsible and managed 90% of market users as satisfied users to whom we deliver IT services through various channels.
- Function Engagement: - Work closely with senior management, peers and other teams, in matrix organization and across functional groups, to provide the best service possible to the customers, business growth, staff skills and cost savings.
- Few of the projects are mentioned below which describes my working domain during tenure:- 1) Perfect office concept implementation – LAN, WAN, VC, IPT, audio & WebEx 2) Cisco IPT rollout in office and plant locations.
- 3) Data center revamp, F&P capacity & SFA server rollout – Dubai, Lebanon 4) Cisco Tandberg MX 300 VC unit’s rollout.
- 5) New MPLS connectivity, bandwidth upgrades, wireless (for internal & guest users) 6) Windows 7 rollout for approx.
- 575 users in three markets – India, Dubai, Lebanon.
- 7) Operations excellence through review meetings to achieve employee satisfactions
Systems Administrator (Independent IT In-charge)
Galderma
Mumbai, Maharashtra
04.2006 - 11.2010
- Business planning: - Responsible for annual & 3 years IT budget planning for both capex- opex costs of new and existing IT infrastructure.
- Responsibility for returns on IT investments.
- Inter departmental discussions with HOD’s and key users on IT support for improvement, support and feedback.
- Vendor management: - Established network of vendors, partners for infrastructure support through AMC, global contracts & agreements for new purchase, upgrade, facility management, software.
- Business applications support: - Support, maintenance & update/upgrade support for finance & accounting ERP, supply chain software, SFA software, marketing tools & indirect business software.
- Documentation: - Part of documentations published for internal users and support staff like disaster recovery planning, BCP, installation guides, policies & procedures relates to IT & IT infrastructure.
- Audits: - Responsible to comply with internal & corporate IT audit according to audit compliance reports and ensures that it does not repeat in next reports.
- Systems Administrator: - Responsible for maintaining IT Infrastructure of GALDERMA INDIA.
- It is currently VMware environment based on HP ESX server hardware & NetApp storage volumes.
- Network & telecommunication: - LAN & WAN environment with Cisco switches & router, SSG5 Juniper firewalls & Alcatel Epabx for security handling with the help of Network & security specialist.
- Few of the projects are mentioned below which describes my working domain:- 1) Lead the DRP project implementation for India market.
- 2) Uniform IT infrastructure implementation at 13 sales partner’s location.
- 3) Sales force automation software rollout for 200 users including helpdesk on SAS model.
- 4) IT infrastructure consolidation (VMware technology) 5) Service desk (incidence, problem management & asset management) 6) Switched SCM software from current offline batch processing replication to citrix based solution.
- 7) Commissioning of 4 MBPS local lease line for data replication as a part of DRP & load balance.
- 8) Team member for Windows NT to windows 2000 migration team.
Engineer – Server Management
WIPRO INFOTECH
pune, Maharashtra
03.2005 - 04.2006
- Worked as a server management engineer (Wipro Facility management service) to - NESTLE INDIA LTD.
- Worked closely with core NESTLE INDIA IS/IT team for NESTLE Mumbai (70 users & 7 sales clearing depots connected with internet VPN).
- Got valuable knowledge on IT policies & procedures during this tenure.
- Worked on below few projects under the guidance of Nestle Sr.
- IT Head Worked as a team member- support for deployment of Internet based VPN solutions for C&S locations for accessing central SAP application at Data center & mail server based in India.
- Worked on Project of IS/IT Infrastructure deployment for Nestle India sales clearing depot for enabling them to use common business System i.e., SAP.
- Team member for IT Infrastructure deployment at Nestle India New factory.
- Team member of Disaster recovery plan for Nestle India IS/IT Infrastructure.
- 5.
- Company : TEDA Mumbai Company Profile : TEDA is in development of Software & Embedded systems.
- Also develops & delivers the Algorithms to its offshore clients.
Systems/E-CAD Administrator
TEDA
Mumbai, Maharashtra
02.2002 - 02.2005
- Installations, Administration, configurations and Maintenance of various services etc.
- Installation & configuration of High End ECAD software’s like Cadence, Mentor Graphics using Third Party FlexLM Licensing server on Windows and Solaris 7.0 platform.
- Desktop side support - Hardware & Software support.
Technical Support Executive
NIIT LTD
Mumbai , Maharashtra
10.2000 - 02.2002
- Responsible for Technical support of High-End Mentor Graphics EDA softwares for WEST regions.
- Presale – demonstrations, benchmarking & Post sale – support, software trainings, problem management & AMC.
Education
Bachelor of Science - Electronics
S.P. College, (Pune University)
Pune 03.1996 - 10.1997
Skills
ITIL best practices
IT security best practices
Cybersecurity best practices
IT infrastructure proficiency
Leadership
Customer Service
Project Management
Management information systems
P&L Management
Contract Management
Performance Evaluations
Budgeting
Staff Management
Operations management
Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ITIL expert
Timeline
Practice Head - IT Infrastructure
Ziff Davis Performance Marketing
12.2014 - 06.2020
ITIL expert
06-2013
Service Delivery Lead ( India, Dubai, Lebanon)
Diageo
03.2011 - 05.2014
MCSE - MS Win 2K3
12-2006
Systems Administrator (Independent IT In-charge)
Galderma
04.2006 - 11.2010
Engineer – Server Management
WIPRO INFOTECH
03.2005 - 04.2006
Systems/E-CAD Administrator
TEDA
02.2002 - 02.2005
GNIIT
10-2000
Technical Support Executive
NIIT LTD
10.2000 - 02.2002
Bachelor of Science - Electronics
S.P. College, (Pune University)
03.1996 - 10.1997