Sanjay Kumar Damala

• Provided technical support to Samsung mobile users via live chat.
• Diagnosed and resolved software & hardware issues.
• Maintained AHT targets while achieving 100% customer satisfaction.
• Gathered customer information and documented interactions.
• Followed troubleshooting procedures & escalation paths.
• Communicated technical information clearly to customers.
• Adhered to customer service standards.
• Stayed updated on Samsung devices & software.

Technical Support (Google Workspace)

• Diagnosed and resolved technical issues related to Google Workspace products (Gmail, Calendar, Drive, Docs, Sheets).
• Collected key diagnostic information, such as error messages, issue timelines, and affected devices.
• Identified whether issues were file, account, or device-specific, and recommended alternative access methods.
• Reviewed Google Admin settings for Workspace users to ensure policies weren’t restricting access.
• Monitored Google’s official forums and support pages for known issues and bugs.
• Escalated unresolved cases to Google Support with detailed reports on error messages, affected services, and previous troubleshooting steps.

Business Verification (Google Maps)

• Verified businesses listed on Google Maps using available resources such as Street View.
• Contacted business owners via email to collect details, including business type, working hours, and website.
• Updated business information on Google Maps to improve accuracy for users.
• Maintained and updated internal databases for future reference.

• Verified customer identity and financial information to comply with KYC (Know Your Customer) regulations
• Ensured accuracy and completeness of documentation (e.g., passports, income proof) to prevent fraud
• Performed risk assessments to identify potential issues before credit card approval