Sanjay Kumar N
Team Lead, Client Operations
No:33, Sankaradass Swamigal Street, Muthialpet
Summary
Dynamic and results-driven Team Lead in Client Operations with extensive expertise in business development, client relationship management, and operational excellence. Skilled in leading cross-functional teams, optimizing processes, and delivering superior client support. Proven ability to identify growth opportunities, validate supplier documentation, and manage complex client inquiries with professionalism and efficiency. A self-motivated leader who excels in both technical and non-technical environments. Fluent in English and proficient in French, bringing a global perspective to business operations.
Overview
3
3
years of post-secondary education
2
2
Languages
Work History
Team Lead - Client Operations
Business Gateways International (India) Pvt Ltd
09.2024 - Current
- Demonstrated hands-on expertise in PipeDrive, Zoho Sales CRM, Zoho CRM, Sales IQ, and Zoho Chat for streamlined operations and client management
- Organized, managed, and supported hybrid tech events through Airmeet, ensuring seamless execution
- Negotiated with third-party vendors for a tendering system, saving 40% and coordinating with vendors and DevOps for the web and mobile application launch
- Supported PDO Oman vendor registration processes, helping companies get their products and services approved (6 months - 3 years)
- Managed live system migration and addressed live issues, coordinating with DevOps teams to ensure timely resolutions
- Oversaw teams from different locations and departments
Sr. Executive - Supplier Engagements
Business Gateways International (India) Pvt Ltd
- Validated supplier documents and provided comprehensive support to registered suppliers for JSRS
- Directed lead generation initiatives and efficiently managed client ticket handling processes
- Identified business opportunities through networking, cold calling, and database-driven marketing strategies
- Cultivated strong client relationships, enhancing customer trust and satisfaction
- Coordinated with suppliers for JSRS certifications, working with companies like TATA, L&T, ADNOC Engineering, LULU Oman, Oman Airport, and others in oil & gas, construction, and hospitality industries globally
Associate Consultant - Business Development
Business Gateways International (India) Pvt Ltd
- Managed sales and marketing efforts in the US, Canada, and Europe for JSRS
- Prepared and submitted proposals and tenders for AAI, TNStartup, and ETC
- Oversaw administrative certifications and third-party audits
- Awarded Employee of the Month in July 2022
- Represented BGI at the IndiaSoft Event in Delhi
Jr. Executive Business Development
Business Gateways International (India) Pvt Ltd
- Demonstrated expertise in PipeDrive and Zoho CRM Sales
- Managed cold calling for the Indian market and handled social media leads
Intern - Business Development
Business Gateways International (India) Pvt Ltd
- Directed lead generation initiatives and efficiently managed cold calling
Education
Bachelor of Electrical and Electronics Engineering -
Rajiv Gandhi College of Engineering and Technology
07.2014 - 05.2017
Skills
- Business Development
- Physical & Hybrid Events
- Client Relationship Management
- Sales Expertise
- International Sales & Technical Support
- Technical Support
- CRM Tools
- Client Retention
- Negotiation & Closure
- Objection Handing
- Mail handling
- Procedure Implementation
Timeline
Team Lead - Client Operations
Business Gateways International (India) Pvt Ltd
09.2024 - Current
Bachelor of Electrical and Electronics Engineering -
Rajiv Gandhi College of Engineering and Technology
07.2014 - 05.2017
Sr. Executive - Supplier Engagements
Business Gateways International (India) Pvt Ltd
Associate Consultant - Business Development
Business Gateways International (India) Pvt Ltd
Jr. Executive Business Development
Business Gateways International (India) Pvt Ltd
Intern - Business Development
Business Gateways International (India) Pvt Ltd
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