SANJAYKUMAR PANCHAL
Vadodara
Summary
Customer support and outstanding performer in technical and troubleshooting within medical industry, proven success in leadership, operation excellence and organization with keen understanding of element of service revenue and excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvement.
Overview
8
8
years of professional experience
Work History
Field Service Engineer
CEPHEID INDIA PVT LTD (DANAHER CORPORATION)
Vadodara
09.2020 - Current
- Provide field service support for genexpert product line (MOLECULAR DIAGNOSTIC).
- Ensured safe and efficient instrument installations by strictly adhering to company regulations and performing thorough safety checks before proceeding.
- Enhanced long term health of instruments by instructing lab technician on proper handling procedures.
- Conducted regular system checks and calibrations to identify and resolve issues.
- Prioritized attending repair service calls within designated time frame.
- Ensured smooth handling of application-related inquiries by closely partnering with the application team
- Utilize customer feedback and ratings to drive ongoing improvements.
- Attained desired revenue goals by implementing CMC and spares order strategies effectively.
- Provided maintenance assistance for instruments and maintained spare inventory.
- Pioneered the implementation of compliance, integrity principles, and regulatory guidelines.
Senior Customer Support Engineer
TRIVITRON HEALTHCARE
Ahmedabad
07.2019 - 08.2020
- Provided field service support to Hitachi product line (ULTRASOUND SYSTEM).
- Executed installation of ultrasound equipment along with electrical safety assessment.
- Delivered guidance on operational and clinical applications during installation.
- Provided comprehensive training to technicians on equipment operation and initial troubleshooting.
- Ensured regular maintenance every six months for optimal performance.
- Achieved prompt resolution of customer service and repair requests, consistently ensuring response time of less than 24 hours.
- Troubleshooted and diagnosed problems promptly with efficient repairs.
- Maintained high levels of customer satisfaction by addressing concerns in a timely manner
- Ensured consistent and up-to-date knowledge transfer to dealer staff through periodic training.
- Optimized service revenue by effectively managing AMC, CMC Contracts, and Spare orders.
- Efficiently tracked and managed customer data, calls, visits, feedback in CRM application.
Service Engineer
R K IMAGING
Ahmedabad
06.2016 - 06.2019
- Provided field service support to Samsung product line. (ULTRASOUND AND DR SYSTEM)
- Ensured proper pre-installation site inspection for seamless integration of digital radiography system.
- Successfully performed installation of Ultrasound and digital radiography system, including thorough electric safety inspections.
- Ensured proper functioning of both the USG and DR systems by implementing routine preventative maintenance and calibration every four months.
- Ensured prompt assistance for breakdown and repair situations, guaranteeing resolution within 24 hours.
- Exceeded revenue goal by successfully obtaining AMC, CMC, and spare orders.
Education
B E BIOMEDICAL & INSTRUMENTATION ENGINEERING -
GANPAT UNIVERSITY
01.2016
DIPLOMA IN BIO MEDICAL ENGINEERING -
GUJARAT TECHNOLOGY UNIVERSITY
01.2013
S.S.E (10TH STD) -
GSEB (GUJARAT BOARD)
01.2010
Skills
- Troubleshooting and repair
- Customer Service Management
- Strategic relationship
- Revenue enhancement
- Inventory Management
- Leadership
Areas Of Interest
- Customer care
- Genetics
- Field service
- Diagnosis
Languages
- English
- Hindi
- Gujarati
Timeline
Field Service Engineer
CEPHEID INDIA PVT LTD (DANAHER CORPORATION)
09.2020 - Current
Senior Customer Support Engineer
TRIVITRON HEALTHCARE
07.2019 - 08.2020
Service Engineer
R K IMAGING
06.2016 - 06.2019
B E BIOMEDICAL & INSTRUMENTATION ENGINEERING -
GANPAT UNIVERSITY
DIPLOMA IN BIO MEDICAL ENGINEERING -
GUJARAT TECHNOLOGY UNIVERSITY
S.S.E (10TH STD) -
GSEB (GUJARAT BOARD)
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