SANJAY PATIDAR

Banking, Finance & Life Insurance - 11+ Years

Team Size & Reportees :

• Handling vibrant team of 20 people.
• Out of 20 members, 15 are on Bank role with Asst. Manager profile
• 4 team member are on third party role.
• 1 sales coordinator for taking care of MIS & back end support.

Product & Service offering :

Covering wide range of product with Multi-product approach.

• Retail asset :

- Personal Loan, Auto Loan, Two wheeler loan

- Home loan, Gold loan, Consumer durable loan

- Loan against property, Loan against security

• Post Issuance :

- Loan on Cards, Balance transfer

- Limit enhancement, Card upgrade & Smartpay

• Insurance :

- General insurance (Fresh & Renewal)

- Life insurance (Fresh & Renewal)

• Pre Issuance :

- Credit Card

• Digital product & App

- Payzapp, My card App, Mobile banking

- FD/RD

Role and Responsibility :

• To lead a team of Relationship Manager who engage with non managed and managed customers as defined by the contact policy through “HDFC Bank One Platform” and provide a Consistent & Superior Digital Experience for generating revenue through multi-product approach. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Monitoring and tracking Relationship Manager on revenue generation, product penetration, digital penetration, liability growth and ensure that required product mix is maintained at resource level to achieve targeted number
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Responsible for Sales Management through leads generated for set of products from a fixed non managed and managed customer with express objective of achieving business targets and efficiency targets related to outbound database calling management
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Responsible to lead a team of Relationship manager who in turn reaches out to customer to have requested for voluntary card closure & retain them through complaint resolution. Assists in removal of temporary blocks on card to enable customer to use / activate & increase spends.Responsible to work on Reactivation of customers to ensure winback their spends to the existing Portfolio.
• Aligned team goals and objectives with organizational strategy, aiding business growth.
• Regularly give demonstrations and evaluate calls of the Relationship manager and share feedback to bring improvement in call quality,productivity and revenue generation targets
• Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
• Translate corporate strategy into actionable plans, holding team accountable for following official sales process and coverage model plan.
• Recruit, developed and retained high-performing associates to build capable sales team consistently out-performing expectations.
• Develop creative presentations, trend reports, kitted assets, and product data sheets.
• Develop and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.

Business & Revenue Generation:

• Income/Revenue – Generating 8+ cr of income every year
• Unit/No of Sales – Generating 50k+ of unit every year
• Value – Generating 120+ cr of value every year
• Insurance - Doing 1.2 cr of general insurance every year

Achievements & Felicitation:

• Ranked no 1 sales Manager Pan India across all cards channel in the bank FY 17-18
• Facilitated with Silver star award many times as key contributor for the organization HDFC BANK.
• Appreciated by customer for best in class service offered and felicitated by National Head
• Nominated as a "Champion" for net banking STP process by Business Head to lead and train entire vertical for driving credit card business.
• Ranked no 1 Sales manager PAN India for consecutive 3 years in the channel by setting benchmark of ever highest productivity in entire history of Channel.
• Qualify and Awarded almost all the contest, Business drives and events by achieving set targets.

Journy at a glance - HDFC Bank:

Through the entire journy of 8.6 years with the Bank I have worked and experienced several platform and adopt myself from single product to multi-product approach to meet channel expectation and goal.

• Tele Sales Channel Cards - This was the initial channel of 3 years journy where I have given remarkable and record breaking performance by topping the chart Pan India and capitalized Credit card business.
• Unified Outbound Channel - Journy has continued for next 3 years with adoption process of Channel by adding more products(Loan on Cards) to portfolio and maintained position amongst top 3 sales manager.
• Virtual Sales Team - The entire past journy transform into multi-product approach on a single platform covering all financial requirements of non-managed and managed customer. Given historical productivity by leading a team of relationship manager.

• To handle entire cluster of ICICI securities ,where to maintain professional relationship and support branches for driving Life Insurance business
• Motivate and train team of Relationship managers and ensure life insurance business by set of HNI and Retail clients
• Create effective business environment by launching attractive contest for Relationship manager time to time
• To handle all operational activities related to products at partners side
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Attended industry conferences to stay informed of latest products and trends.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed and implemented promotional strategies to increase customer base.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated competitors' products and services to gain competitive advantage.
• Mentored team members to enhance professional development and accountability in workplace.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.

• Work Type: - To handle relationship with phone banking channel
• Support team of phone bankers , support and motivate them to drive life insurance by phone banking customers
• To handle all operational activities related to products at partners side.
• Sold Life insurance to new and established customers.
• Prospected leads, scheduled meetings and converted targets into customers at 80% rate.
• Developed relationships with high-profile client by successfully employing unique sales techniques.