SANJAY KUMAR R
Bengaluru
Summary
Results-driven Digital Banking Officer at Equitas Small Finance Bank, skilled in credit assessment and problem-solving. Leveraged analytical thinking to conduct thorough financial analyses, enhancing decision-making and minimizing risk. Committed to exceptional customer service, ensuring timely processing and achieving productivity targets, fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
Digital Banking Officer
Equitas Small Finance Bank
Bengaluru
04.2022 - Current
- Adhere to company policy, product guidelines, and banking code of practice with a high level of judgment in assessing applicants' worthiness, document/KYC verification, and credibility, with the objective of maximizing revenue and minimizing risk.
- Conducted financial analysis and investigation of potential risks using quantitative and qualitative data for sound decision-making and ensuring that the required productivity targets are met.
- Actively interact over calls and emails with customers for a workaround on tasks or requests to achieve a positive decision and ensure a smooth banking process for the best customer satisfaction.
- Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed-upon Service Level Agreement (SLA) and established policies.
Education
Bachelor of Science -
Bangalore University
Bengaluru06-2021
High School Diploma -
Kendriya Vidyalaya, Hebbal
Bengaluru03-2014
Skills
- Problem solving
- Financial planning
- Credit assessment
- Analytical thinking
- Self-motivated nature
- Customer service
- Effective communication
Languages
French
First Language
English
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Digital Banking Officer
Equitas Small Finance Bank
04.2022 - Current
Bachelor of Science -
Bangalore University
High School Diploma -
Kendriya Vidyalaya, Hebbal
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