Summary
Work History
Education
Skills
Accomplishments
Timeline
Additional professional Education
Training
IT SKILLS
Additional professional Education
Hobbies
Generic
Sanjay Kumar Samantaray

Sanjay Kumar Samantaray

Customer Quality Brand Quality Manager, With 15+ Years’ Experience In Quality Function, After-sales Operations, Cost Reduction, Data Analysis In Automobile OEM Industries.
Pune,India

Summary

  • Proven track record of establishing strong relationships with top-level executives, taking charge of challenging problem areas, and fulfilling customer commitments with excellence.
  • Facilitated business growth to Network through – Timely issue resolution / Process optimization / Capability enhancement eg., technical support, cascading of the critical cases, in terms of warranty decision making
  • Ensured smooth operations at all times and maintained proper decorum & discipline by implementing policies & procedures – at times bring in key changes - with zero non-compliance; expertise in COP certification / compliance from ARAI/VRDE
  • Ascertained timely customer technical complaint resolution for critical issues
  • Rich knowledge of TS 16949:2002, Quality System Management and 7QC tools for reduction of IPTV and CPV
  • Implementation and monitoring of break points and maintaining the corrective action and preventing action points.
  • Rich Automobile OE Industry experience of in Service & Quality Department; managed field technical issue resolution, warranty parts analysis and warranty cost optimization; conducted claim data analysis & prioritization of issues
  • Achievement-oriented professional with excellent people management skills and expertise in managing change with ease
  • Demonstrates a particular aptitude for analyzing complex situations and effectively resolving problems.

Work History

Sr. Manager TAC/Brand Quality

General Motors
Pune, India
11.2013 - Current
  • Spearheading Technical Assistance Center handling avg. 15-20 PCR per day
  • Providing training to like AMEO(Africa and middle east operation) on various systems like GSA,Siebel etc..
  • Providing remote technical support to field issues through interaction with dealer Tech-E
  • Provided valuable feedback for the improvement of the global Tech Line Connect system, contributing to the resolution of issues and enhancement of the user experience.
  • Steering implementation of service excellence initiatives; collaborating with management on monthly calls on PCR reports, Dealer PDI report and identifying areas of improvements
  • Organizing various technical trainings for new products & product enhancements of carline like Cruze, Trailblazer, Enjoy, Tavera, Beat and Sail and all vehicle systems including Chassis, Electrical, HVAC, interior & exterior and Engine & power train
  • Administering deployment and maintenance of new systems for knowledge management and issue tracking for GM India
  • Supervising & ensuring timely submission of warranty claims from network and processing the same to plant; ensuring that warranty claims are in sync with long-term & short-term goals of service excellence as per customer requirements
  • Managing field retuned parts in WPAC (warranty part analysis) and respective action plans
  • Generating technical documentation, describing the service procedure/product change and then releasing to field in product safety recalls
  • Resolving chronic vehicle issues, PDI complaints and reducing cost of quality; managing resolution of issues in Siebel system that are escalated ensuring the same are resolved within the stipulated time by dealer
  • Raising SUFs (speak up for safety) for potential product safety issues and providing customer issues to SFI team
  • Addressing issues in PRTS system and driving countermeasures with CFT dept to close the issue
  • Offering thermal and air bag issue investigation support along with Engineering team
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Quality Manager

Tata Motors
Sanand, India
10.2010 - 11.2013
  • Responsible for releasing monthly MIS after getting IPTV & CPV data from dashboard system/BW/Analytics
  • Handling a CFT meeting (PST) for issue resolution it includes establishing root cause & implementation of corrective & preventive action including break point implementation
  • Conducting warranty meeting with CFT for warranty failed part analysis and its disposal
  • Resolution of chronic problem using QC story approach along with CFT
  • Conducting product & process audit & tracking resolution of non compliances
  • Analysis of Walk home failures analysis and taking lead to implement actions at supplier end, in-house & at dealership
  • Conformity of production (COP) Certification of vehicles with ARAI
  • Developing online systems to handle all quality issues & creating a collaborative platform for effective and quick concern resolution


Assistant Manager

Mahindra & Mahindra
Haridwar, India
08.2007 - 10.2010
  • Requited as a Graduate engineer Trainee and then got promoted
  • Handling COP (Conformity of production) activity for all various models (For Bolero, Alfa, GIO etc…)
  • Responsible for reducing R/1000 of Dealer PDI for All Vehicles 3W & 4W produced in our plant
  • Initiator in Quality culture deployment (including conducting Quality Events)
  • Doing various audits conducted in auto industry such as process audit, tool& gauge audit, Poka-yoke audit & torque audit etc
  • And detecting assembly & part related issues and the solution
  • Worked in Transmission Line Quality resolving critical concerns
  • Accountable for Issue resolution using 7QC tools and effective usage of SPC & MSA tools
  • Instructor in QCRT (Quick concern resolution team)
  • Implementation of Information security management system (ISMS)


Education

MBA - Operations

The Institute of Chartered Financial Analysts of India (ICFAI)
Tritura,India
04.2018 - 05.2019

B.Tech - Mechanical

ITER
Bhubaneswar
05.2005 - 04.2007

Diploma - Tool & Die Making

Central Tool Room & Training Centre

Skills

    Quality system

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Accomplishments

    Achievements: General Motors

  • Single-handedly managed coordination of field actions like Takata air bag recall, Horn not working, ECM No communication and wheel torque less and Takata air bag recall in Cruze vehicle
  • Successfully managed resolution of Trailblazer gears delay shifting issue
  • Avg 20 recognitions received from seniors for demonstrating behavior of “Think customer”, “It’s on me” and “one team” in 3 years
  • Closure of QRT issues during TAVERA BSIV
  • Siebel/GM answers system roll out for GM India
  • Techline connect implementation in GM India
  • Led the implementation of serviceable part of:
  • INR 600 mode links against INR 35000 HVAC module
  • Steering column motor in Steering Column Assembly by 85% reduction
  • Achieved reductions in cost of engine claims reduction for Pre-BP cars
  • Key role in following break point implementation

    • Played pivotal role in resolution of following critical issues

  • Beat - headlamp coupler burnt issue
  • Beat-Dash panel crack
  • Sail-Frt Side noise issue related to engine mount
  • Sail-Water entry in rainy season
  • Cruze-engine not getting off
  • Sail Gasoline-O2 sensor issue
  • Beat Gasoline-Fuel pump noises-Pune
  • Enjoy Diesel-Vehicle pick drop and MIL ON case-Mumbai

    • Achievements: In Tata Motors

  • Received 1st prize in Cutch Hard Kaizen
  • Successfully resolved gear Hard shifting issue through modifying selector cable guide
  • Steered accelerator cable improvement through inner wire design change
  • Devised MINT system for online resolution of warranty issues
  • Achieved reduction of battery discharge issues by improved detection in in-house and at dealership
  • Attained all COP clearance in 1st attempt

    • Achievements: In Mahindra and Mahindra

    Pivotal in:

  • 5 Speed transmission noise reductions by developing a special type tool
  • Deletion of unused clips Rs
  • 2.75 per vehicle from UV Model all and many quality improvements projects
  • Effective management of COP activity with lower cost
  • Achieved cost saving worth INR 3 Lakhs per annum through deletion of restrictors brkt.
  • For Bolero Camper pick UP 2WD in UV assy
  • Got fuel the fire award for creating centralized defect data management system using VBA Macro in MS Excel for various report generation
  • Certified internal auditor for TS16949:2002 & OHSAS18001

Timeline

MBA - Operations

The Institute of Chartered Financial Analysts of India (ICFAI)
04.2018 - 05.2019

Sr. Manager TAC/Brand Quality

General Motors
11.2013 - Current

Customer Quality Manager

Tata Motors
10.2010 - 11.2013

Assistant Manager

Mahindra & Mahindra
08.2007 - 10.2010

B.Tech - Mechanical

ITER
05.2005 - 04.2007

Diploma - Tool & Die Making

Central Tool Room & Training Centre

Additional professional Education

 Electrical vehicle & renewable energy from IIT(Madras)-Jul-Oct’21-Elite +Gold certificate-90%  

Training

 

  • YOU 2.0
  • Automatic Transmission O/H
  • Diesel Level II-Engine Systems, Sensors and Actuators
  • Level III Diagnostic-SBD, Use of ESI and Troubleshooting
  • Problem-solving Technique and Assertive Attitude
  • Leadership Level 1
  • DWM, MSA & DCP
  • TQM Training from Dr. Kano
  • WSS (Workstation Standardization)
  • 5S, Ergonomics & 7 QC tools
  • QCRT Train the Trainer

IT SKILLS

 

  • Python for Data Science and Machine Learning
  • Unigraphics NX2, Pro-E, Master CAM (V-8), AutoCAD (2006), C and C++
  • MS Office 365 (especially programming through VBA Macro) & Internet Applications

Additional professional Education

 Electrical vehicle & renewable energy from IIT(Madras)-Jul-Oct’21-Elite +Gold certificate-90%  

Hobbies

 My hobby is playing chess, and I have a 1572 rating on chess.com in the rapid chess category. 

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Sanjay Kumar SamantarayCustomer Quality Brand Quality Manager, With 15+ Years’ Experience In Quality Function, After-sales Operations, Cost Reduction, Data Analysis In Automobile OEM Industries.