Sanjay Kumar Sridhar

Capable Senior Analyst with proven history of enhancing Banking operations.

Proficient in best practices, leadership strategies and employee motivation to boost productivity and job performance.

Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions to the customers and relationship managers.

Successful background in collating and creating management information on the team performance. Fore team player and initiated proper work allocation and maintaining of staff attendance.

Believe in appropriate training and education of process among the team. Served as an efficient backup to all process across the team and an effective backup to the team lead.

Rational and critical thinking Senior analyst with 6 years of experience in enhancing customer satisfaction for organization through client management systems.

Also conducted various team building activities to increase team collaboration and enthusiasm for better employee satisfaction.

Finance Foundations: Risk Management

• Used Microsoft Excel to develop staff tracking spreadsheets.
• Achieved multiple awards for customer service
• Supervised team of 10 staff members in the absence of team lead.
• Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services. Recognized for being positive, intuitive, and client-centric.
• Demonstrated organizational skills by cross-training and providing backup for other customer service representatives when needed.
• Identifying and managing risks pro-actively to abide by the process and to avoid breach.