Sanjay Raj Koyalkar

Senior Associative at Wipro Private Limited (Reporting to Team Lead) (November 2nd May 2016 - to 10th October, 2018)

Senior Process Associate at Cognizant Technologies (Reporting to Team Lead) (26th of October, 2018 - to 30th of April, 2020)

Senior Process Associate and continuing the same process in Wipro Pvt. Ltd. (1st of May, 2020 - to Till Date)

Project Description:

Google Ad Words is the bread and butter for Google. With this we will be reviewing the Ads which need to be presented across the globe as per the constitution of each country by taking the help of Artificial Intelligence Tools.

This process involves many stages and will be working on different teams to provide a good quality where end user can rely on it.

Roles and responsibilities: (Google AdReviewer):

Reviewing the product information by sub dividing the product groups using product attributes (Category, product type, brand, condition, availability) using the tool.

Make sure ads are sage and appropriate for everyone, all ads go through approval process using Google Adwords advertising policy.

Worked on different types of Ad Review formats like Text, Image, Video ect. to meet Google Policy requirements under Google Trust & Safety Policy.

Worked on Live Reviewer's ad tool to get the best product information by dividing into groups on any attributes.

Making sure that the company website is user friendly. Maintaining the best quality standards by providing the consumers with the right information about the product through reviewing offers.

Maintaining regular Doc to track daily performance, process flow quality status.

Communicated with clients to identify their financial goals and objectives; using process knowledge made recommendations and gave professional advice.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Provided basic technical support for clients on wide range of company products.

Educated customer on account services and resolved customer inquiries regarding statement information and account balances.

Handled over 80-90 calls, chats & mails per shift signing up new customers, retrieving customer data, presenting relevant product information and services.

Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.