Sanjay Yashwant Bolye
Asst. Regional Service Manager
Mumbai
Summary
To enhance the growth of oneself in the matter of knowledge and quality experience by working towards the goal of the organization, as excellent team player.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Asst. Regional Service Manager
Transsion Holding(S Mobile Devices Pvt Ltd)
Maharashtra & Goa
01.2018 - Current
- Effectively supervised day-to-day operations of a busy customer service department
- Hired, trained, and mentored top customer service agents and front-end staff.
- Handled team of more than 9 Area Service Manger Successfully as leader
- Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them
- Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all Customers/Retailers/Distributors.
- Managed and updated the customer loyalty program .
Deputy Manager of Customer Service
Transsion Holding(S Mobile Devices Pvt Ltd
Mumbai
08.2016 - 12.2017
- Responsible for handle RGSP Partners for warranty service..
- Created a can-do attitude within the workforce by a hands-on approach to problems.
- Effectively managed Area's Customer Service goals and objectives
- Established and maintained effective relationships with Partners/Distributors/Retailers.
- Developed and maintained customer satisfaction through personal contact and prompt resolution of service problems
- Communicated unresolved and escalating problems to Regional Service Manager and/or other appropriate personnel.
Deputy Manager of Customer Service
Lava International Ltd
Mumbai,Thane
04.2015 - 07.2016
- Developed a strong team bond through clear expectations, recognition of problems, and coaching to allow the team to provide their own resolutions.
- Coached and mentored ASP Staff to ensure smooth adoption of new and existing Service Operation.
- Managed work flow Call Loads to exceed quality service goals and assure optimal service /system operations.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality product functionality and service goals.
- Collaborated with all internal company departments to achieve customer satisfaction and company growth.
- Conducted performance reviews for all team members.
- Evaluated field service technicians every six months. Provided guidance on a daily basis.
Area Service Manager
LAVA International Ltd
Mumbai,Thane
03.2013 - 03.2015
- Customer Service supervision
- Trained Technical Engineers and Customer Care Executives to effectively deliver customer solutions.
- Supervised all warranty ,Out Warranty repairs and parts replacement; compile quality reports with cause and effect
- Promptly responded to inquiries and requests from customers
- Defined problems; provided alternative solutions and or resolution regarding any conflict within the workplace.
- Determined Area's technical training requirements and implemented plans to achieve customer satisfaction and technical competence.
- Maintained a clean, professional, and safe environment by ensuring all policies and procedures were communicated to all team members.
Customer Service Manager,Quality & Service
TVC SKY SHOP LTD
Maharashtra
03.2010 - 03.2013
- Responsible for the recruitment and training of customer service representatives
- Resolve escalated customer service issues, Technical In-charge (Product Testing/, supervision
- Products Testing & Quality Checks
- Technical Solution, Development & Trainings
- Training module development & Implementation
- Trained and developed new recruited for QA/repairs/call center process
- Daily Report of pending handsets/Received handsets/Dispatched handsets
Service Engineer
Nokia Care Center
Mumbai,Thane
06.2005 - 11.2007
- Mobile Hardware and software installation (L2/L2.5level).
- Technical Solution
- Training module development
- Daily Report of pending handsets/Received handsets/Dispatched handsets
Education
Bachelor in Engineering (B.E) - Electronic Engineering
Mumbai University
Vidyalankar Institute Of Technology 08.2000 - 09.2004
H.S.C - Science
Bhavans College
Andheri,Mumbai 06.1999 - 05.2000
S.S.C - General
Madyamic Vidyamandir
Tmhane,Rajapur,Ratnagiri 04.1996 - 03.1998
Skills
Excellent customer service
Managerial skills
Customer service and support
Service-oriented self-starter
Multitasking
Additional Information
Email Id : sanjay323@gmail.com sanjaybolye@gmail.com
Contact Details : 9167246721/9004483337
Date of Birth : 18th July 1982
Nationality : Indian
Gender : Male
Address : 66/C-8, Ashirwad Society, Mhada, SVP Nagar
Four bunglows, Versova, Andheri (W).
Mumbai:400053, Maharashtra.
Timeline
Asst. Regional Service Manager
Transsion Holding(S Mobile Devices Pvt Ltd)
01.2018 - Current
Deputy Manager of Customer Service
Transsion Holding(S Mobile Devices Pvt Ltd
08.2016 - 12.2017
Deputy Manager of Customer Service
Lava International Ltd
04.2015 - 07.2016
Area Service Manager
LAVA International Ltd
03.2013 - 03.2015
Customer Service Manager,Quality & Service
TVC SKY SHOP LTD
03.2010 - 03.2013
Service Engineer
Nokia Care Center
06.2005 - 11.2007
Bachelor in Engineering (B.E) - Electronic Engineering
Mumbai University
08.2000 - 09.2004
H.S.C - Science
Bhavans College
06.1999 - 05.2000
S.S.C - General
Madyamic Vidyamandir
04.1996 - 03.1998