Sanjeet Kumar
Sambalpur
Summary
4.5 years of experience in process improvement, products quality management, operation management, manpower management
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Process Technology Manager
Hindalco Industries Limited
02.2022 - Current
- Enhanced process efficiency by implementing innovative technology solutions in production workflows.
- Streamlined production processes for improved product quality and reduced manufacturing time.
- Developed new process strategies with cross-functional teams, resulting in increased overall productivity.
- Trained and mentored junior team members, enhancing their skills and expertise in process technology management.
- Identified opportunities for cost reduction through continuous improvement initiatives, leading to significant savings.
- Optimized equipment usage by conducting thorough performance analysis and implementing preventative maintenance plans.
- Collaborated with engineering teams to design custom tools and equipment, improving process capabilities.
- Implemented rigorous safety protocols, ensuring a safe working environment for all staff members.
- Monitored industry trends and advancements, incorporating relevant innovations into company processes for competitive advantage.
- Managed multiple projects simultaneously, achieving timely completion of deliverables within budget constraints.
- Conducted root cause analyses to identify areas of inefficiency, formulating actionable plans for improvement.
- Evaluated vendor proposals and selected optimal suppliers based on quality, cost-effectiveness, and reliability factors.
- Coordinated with other departments to align efforts towards shared organizational targets in process technology management.
- Spearheaded the adoption of lean manufacturing principles, eliminating waste from production processes while maintaining high-quality standards.
- Championed sustainability initiatives within the organization by promoting resource conservation measures in daily operations.
- Facilitated regular progress meetings with stakeholders to report on project status and address any concerns or roadblocks promptly.
- Negotiated contracts with vendors that resulted in favorable terms and conditions for the organization.
- Enhanced overall product quality through rigorous testing protocols and data analysis, ensuring consistent results and meeting customer expectations.
- Managed network server processes and maintained network firewalls and employee internet management software.
- Maintained subscriptions, routes, reporting and other aspects of operational changes in scheduling software.
- Oversaw planning for network resource growth by identifying processing power and computer resources.
- Recommended equipment and supplies purchases to meet operational requirements of business.
- Established system and network parameters to bring optimal network performance.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Responded rapidly to market shifts to make changes to corporate processes.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Evaluated impact of process change on overall operation and determined return on investment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager of Customer Service
Hindalco
02.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined operations for better efficiency, implementing new policies and procedures.
- Developed strong relationships with customers, providing personalized assistance and support.
- Managed team of customer service representatives, ensuring consistent high-quality service delivery.
- Conducted regular team meetings to discuss progress, address concerns, and celebrate achievements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Manager of Operations
Hindalco Industries Limited
07.2019 - Current
- Streamlined operations by implementing efficient workflow processes and procedures.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Implemented safety protocols to maintain a secure work environment for employees.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Fostered a culture of continuous improvement by encouraging staff participation in brainstorming sessions that led to streamlining various processes within the department.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed systems and procedures to improve operational quality and team efficiency.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Developed and maintain operational guidelines for staff.
- Implemented new technology to streamline processes and improve operations.
- Monitored key performance metrics to identify areas for improvement.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
B.tech - Mechanical Engineering
NIT JAMSHEDPUR
Jamshedpur Jharkhand 05.2019
Higher Secondary - Science Education
Chinmaya Vidyalaya
Bokaro Steel City Jharkhand 03.2014
Secondary - Science Education
DAV PUBLIC SCHOOL
Sasaram Bihar 03.2012
Skills
- Six Sigma Methodologies
- Chemical engineering
- Process Engineering
- Operations Management
- Cost Reduction
- Production Planning
- Workflow Analysis
- Operational Excellence
- Process Mapping
- Quality service
- Process Automation
- System Configuration
- Project Requirements
- Customer Service
- Staff Management
- Process Improvement
- Idea Development and Brainstorming
- Interpersonal Skills
- Negotiation and Conflict Resolution
- Documentation And Reporting
- Team building
- Problem-solving abilities
- MS Office
- Analytical Skills
- Teamwork and Collaboration
- Technical Proficiency
- Task Delegation
- Reliability
Certification
Cad/cam certificate
Timeline
Assistant Process Technology Manager
Hindalco Industries Limited
02.2022 - Current
Assistant Manager of Customer Service
Hindalco
02.2022 - Current
Assistant Manager of Operations
Hindalco Industries Limited
07.2019 - Current
B.tech - Mechanical Engineering
NIT JAMSHEDPUR
Higher Secondary - Science Education
Chinmaya Vidyalaya
Secondary - Science Education
DAV PUBLIC SCHOOL