Summary

Overview

Work History

Education

Skills

Software

Section name

Timeline

SANJEET KUMAR JHA

Jamshedpur

Summary

Dedicated and results-driven professional with over two decades of extensive experience in sales support, commercial operations, and logistics management. Proven track record in enhancing sales productivity, optimizing supply chain processes, and maintaining high levels of customer and dealer satisfaction through seamless cross-departmental coordination.

Overview

years of professional experience

Work History

Techno-Commercial Officer (Sales Support)

BCH ELECTRIC LIMITED

01.2010 - Current

Sales Support & Customer Service: Provide comprehensive administrative backing to ensure all customer requests and orders are fulfilled accurately and efficiently.
Data Analysis & Insights: Analyze sales data to identify emerging opportunities, providing actionable feedback and strategic insights to the sales team.
Dealer Operations: Manage new dealer appointments, maintain detailed records of customer/dealer contact details, and oversee daily sales activities.
Financial & Compliance Management: Handle timely payment collections, process branch/travel expenses for the sales team, and manage quarterly professional tax submissions via the Commercial Tax Portal of Jharkhand.
Cross-Functional Coordination:Collaborate daily with Finance & Accounts, Logistics, Production, and Design departments to streamline operations.
Quality & HR Support: Manage the processing of defective materials and replacement logistics for dealers; facilitate employee onboarding and relieving processes at the branch level.

Dispatch Head

IND SYNERGY LIMITED

01.2007 - 01.2010

Successfully managed, mentored, and supported a high-performing logistics team of 8 members.
Overseeing end-to-end dispatch operations, ensuring timely delivery and optimal supply chain efficiency.

Logistics Executive

SCAN STEEL LIMITED

01.2002 - 01.2007

Managed all core logistics and supply chain activities for Finished Goods (FG) including TMT Bars and Pig Iron.
Coordinated reliable transportation and dispatch schedules to meet client delivery deadlines.

Education

B.Com (Honours) -

Lalit Narayan Mithila University

01-1997

Skills

1) Sales Operations & Support: Order Management, Dealer Management, Billing & Payment Collection, Sales Data Analysis

2) Logistics & Supply Chain: Dispatch Management, Team Leadership, Finished Goods (FG) Movement

3) Administration & Compliance: Commercial Tax Portal Handling, Expense Processing, HR Coordination (Onboarding/Exit processes)

4) Technical Skills : SAP ERP, MS Office Suite (Word, Excel, PowerPoint)

Sales support

Customer service

Data analysis

Sales insights

Dealer management

Payment collection

Expense processing

Tax compliance

Cross-functional coordination

Logistics operations

Supply chain efficiency

Team leadership

Dispatch management

Transportation coordination

Inventory management

Onboarding processes

Defective material handling

Client communication

Performance monitoring

Work coordination

Operational optimization

Report preparation