Sanjeev Chhillar

A result-oriented professional with over 15 years of cross-cultural experience in all aspects of IT Service Delivery & Infrastructure Operations. Proven success in strategic planning & building IT solutions delivery involving selection of appropriate technology, finalizing Service Level Agreements for timely & successful completion/delivery of the projects. Energetic, driven, and accomplished Delivery Manager with a record of accomplishment of success in managing complex IT modernization and system integration projects. Demonstrated skills in aligning architecture to business strategy to deliver structured, sustainable & adaptable solutions in-line with business needs. Excellent communicator and relationship manager with aptitude for collaborating with internal and vendor executives, directors, and key stakeholders to identify business needs and to develop solutions. Maintained a 99.99% SLA stability and high performance for applications via UNIX, Windows, and VMware, to develop quires and generate reports. Performed regular system audits & analysis for infrastructure scalability, optimal performance, and growth per ITIL Standards. The ultimate responsibility for ownership of all customer's incidents or logged service requests; Track the incidents to a conclusion in line with SLAs and quality standards. Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality, and processes; Provide management and performance reports. Managed service delivery for various towers including, Wintel, Unix, VMware, Distributed, Middleware, Security, Compliance, and administrative processes, implementing processes into the existing customer environment. Focus on delivering quality service and client satisfaction in complex environments. Supported disaster recovery planning and exercises from both managerial and technical standpoints.