Sanjeev Kanaparthi
Lead Sales Operations
Hyderabad,TG
Summary
As a Lead for Sales Operations focused on efficiency and quality of service to stakeholders and clients. Cares about each customer's needs being Accountable of process and work deliverables of my team. Productive employee with proven track record of successful project management and producing quality outcomes through leadership Positive Team Motivation skills. Clients to determine requirements and provide excellent service. Responsible Sales Lead, passionate about delivering outstanding quality and service.
Goal-oriented manager with distinguished experience in 10years industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
Lead - Sales Operations
Curia India
4 2021 - 6 2024
- Working with Business Development directors and Onshore sales team members on daily basis in exchange of work deliverables
- Handling daily opportunities, quotes & order creations, Opp closers followups on Salesforce
- Creating Sales dashboards, Reports on Salesforce
- Clearing pipe lines errors, Sync issues and account creations & updates on Salesforce
- Working on proposals incorporating proposed changes, revisions and redefinitions
- Handling bulk orders , Key customers, Change orders
- Good command on Salesforce and SAP SD, Oracle 11i
- Handling team meetings and monitoring TAT, KPI's,Quality and Productivity of Sales operations team
- Scheduling regular team meeting process updates, Team KT handling
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target
- Crafted solutions to reoccurring issues by analyzing root causes on Sales operations processes
- Wrote new manuals, definitions and SOPs guiding individual job titles on expectations and processes
- Supported teams during implementations and produced clear instructions outlining changes
- Drove organizational improvements in customer satisfaction scores and key metrics impacting revenue and profitability
- Improved organizational resource utilization, better leveraging current resources and controlling excess expenditure
- Verified staff compliance with current procedures, identified lapses and developed plans to eliminate gaps
- Handling SLA's and KPI's on given targets
- Clearing quality errors and enhancement on data
- Creating dashboards, Reports on Salesforce, Power BI, Presentation tools.
Sr. Specialist
Sigma Aldrich (Merck)
02.2017 - 03.2021
- Working with Global Clients and fulfilling process requirement
- Handing Key customers
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives
- Handling customer master data creating accounts, linking accounts addresses
- Assessed customer needs and modified existing databases to meet specified client requirements
- Rectified accounting errors to eliminate transaction discrepancies
- Support other OTC functions and processing activities (billing, clearing, customer processing)
- Web orders handling for worldwide customers purchasing Merck products using ERP tools based on Oracle 11i and SAP(SD) To solve queries of customers via E-mail using Web based tool (SFDC) SALESFORCE, CRM
- Worked as Sr
- Process Specialist for the development needs of the team, auditing orders processed by agents, report consolidation in Excel and Consolidating the reports of the CSRs on Daily, Weekly, Monthly basis Handling the escalation cases which were high prior request form client and assisting the other team members Preparing the RCA for the Errors committed by CSR's and taking necessary action plan to avoid such errors Verifying PO/SO Order details in Oracle 11i, SAP and Exposure to CRM (SFDC) Ordering and booking validations (Quote to Order) also O to C
- Adherence to the SLA handling high priority orders and escalations orders training new Joiners on the activities performed in the team carry out the activities of the OTC process (Credit, Invoicing, Collection and Collection) according to defined operating procedures Support commercial functions and process activities like billing, clearing, customer spend new exchange regulatory requirements (understanding and ensuring we meet the requirement) Ensure timely and compliant processing of all payments
- Diminished project gaps, ensuring smooth inventory workflow whilst reducing task duplication
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes
- Utilized pivot tables, charts and macros to gather and manipulate data
- Cooperated with project partners to develop system analysis and new system design based on client specifications
- Boosted client retention, establishing sales goals and securing targeted rates
- Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs
- Negotiated and closed deals with minimal required support from sales and finance managers
- Examined financial records and statements for signs of fraud.
Customer Relations Executive
Interglobal Aviation Ltd
05.2014 - 01.2017
- Monitoring Sales & Targets
- Handling higher level Customer complaints
- Handling Business sharing deals with local agents
- Active member in Station set up
- Innovative team member for On Time Performance
- Handling team roster
- Received exceptional customer feedback regarding customer service, product knowledge and complaint resolution efficiency
- Managed administrative duties across order placement and processing, guaranteeing right-first-time results
- Provided first-line support, managing issues and complaints, ensuring a mutually beneficial resolution
- Creating sales slips (credit shell) and sales contracts
- Connected clients with resources to complete travel documents, insurance and currency exchanges.
Education
BBA - Business Administration And Management
Satavahana University
Karimnagar, India 05.2014 -
Skills
Dynamic and highly motivated, with comprehensive problem-solving skills Confident, Creative, Positive attitude and result-oriented Good Decision-Making capability
Customsection
Use appropriate techniques for the analysis of a problem and proven ability, individually and as a member of team Knowledge of business and management methods and their applications in the various fields Ability to understand technologies, technical documents and specifications, identify areas of problem and taking steps to solve problem
Awards
- Received High Performer Award (I-STAR) for topper among the team
- Received many Spotlight awards and One Team Silver Star Award.
- Received bunch of appreciation cards and gifts from Client and managers for great support for Escalations.
- Innovation Award
- Best buddy Award
Disclaimer
I hereby declare that all the information furnished above is true and complete to the best of my knowledge
Timeline
Sr. Specialist
Sigma Aldrich (Merck)
02.2017 - 03.2021
BBA - Business Administration And Management
Satavahana University
05.2014 -
Customer Relations Executive
Interglobal Aviation Ltd
05.2014 - 01.2017
Lead - Sales Operations
Curia India
4 2021 - 6 2024
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