Sanjeev Kumar

• Retention Executive).
• Provide Support to the clients via email, phone, SMS and live chat.
• Active Inactive customers by regular follow up, promotion and service.
• Manage and develop the comprehensive player portfolio by monitoring, tracking and providing enhanced customer service.
• Supporting the reactivation of lapsed and inactive players by working closely with CRM and to understand the customer journey.
• Driving reactivation campaigns to bring back or win back inactive customers.
• Handles difficult customer interaction and situation in calm, professional and responsible manner.
• Meeting Monthly targets in terms of revenue generation, total active accounts.
• Assisting Team mates and taking escalations
• Investigated and resolved customer inquiries and complaints quickly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Started a Small Startup for BPO services offering Digital Marketing, Desktop Support, Customer support for around 10-11 months and then wide up the same due to losses and lack of funds

• Established and oversaw performance targets for call center associates.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Engaged in continuous learning and development opportunities to promote continued performance improvement.

• Making Outbound calls and generating Sales Business,.
• Handling US/Canada calls and providing VOICE based technical support.
• Diagnose software related issues on the computers.
• Pitching Services packages,.
• Follow Up to the Customers.
• After Sales Support.
• Maintaining quality and meeting Monthly Targets.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Carried out day-day-day duties accurately and efficiently.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Served customers in a friendly, efficient manner following outlined steps of service.

• Handling US/Canada calls and providing VOICE based technical support.
• Troubleshoot customers issues related to computer, router, printer, Mac etc.
• Sells products & services by establishing contact and developing relationships.
• Providing Technical assistance & sell warranty plans.
• Follow Up to the Customers.
• After Sales Support.
• Achieving Monthly Targets.