Sanjeev Kumar
Team Leader - Inside Sales
New Delhi
Summary
I am a dynamic sales leader with a proven track record of over 6 years in successfully establishing and guiding high-performing teams across diverse industries including automobiles and finance. My expertise spans team leadership, B2B and B2C sales, inside-sales process management, business development, and relationship management. I am also skilled in process definition and implementation, as well as team expansion and development.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Team Leader
Spinny
Gurgaon
09.2020 - Current
- Joined as Car Consultant in September 2020
- Promoted to Team Leader in February 2021
- Led inside sales team for 2.5 years with total team size of 20+ Sales Consultant, overseeing key geographies including Delhi NCR, Mumbai, and Ahmedabad
- Recruited 100+ Sales Consultant and facilitated their onboarding and training
- Daily tracking of KPIs, inputs, talk time, dials, and output metrics including customer visits and car bookings.
- Consistently achieved targets, surpassing 750+ customer visits and 200 car bookings, while maintaining Month-over-Month growth rate of 7-10%
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored sales metrics and established benchmarks for individual and team success
- Enhanced employee relations through effective communication, coaching, training, and development
- Set challenging targets to drive company success and increase motivation
- Established performance goals and provided feedback to employees to help them reach milestones
- Conducted monthly and quarterly reviews, setting clear and measurable goals and action plans
- Created incentives, fostered positive work atmosphere, and administered recognition and rewards programs
Senior Operations Executive
Indialends
Gurgaon
11.2019 - 06.2020
- Contacted more than100+ potential and existing customers to effectively communicate product or service benefits using tailored scripts.
- Successfully converted leads and opportunities generated through various channels, including Cold Calling and Digital Marketing, into valuable appointments by presenting suitable lenders and products based on system recommendations and customer requirements.
- Demonstrated expertise in selling loans and effectively cross-selling other financial products, like credit cards.
- Maintained comprehensive records of all conversations in CRM system to ensure organized and easily accessible information.
Inside Sales Representative
Viztechie
Noida
08.2017 - 10.2019
- Persuaded and influenced prospective customers through the implementation of a meticulously crafted sales script, effectively conveying product information.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Ensured data integrity and security by meticulously completing database backups on a regular basis.
Education
B.tech - Computer Science
Kurukshetra University
06.2011 - 06.2015
Skills
Interpersonal Skills and Relationship Building
Lead Generation
Sales pitching
Product and service sales
Process Improvement Product Presentation
Sales strategy
Team Management
Inside Sales
Timeline
Team Leader
Spinny
09.2020 - Current
Senior Operations Executive
Indialends
11.2019 - 06.2020
Inside Sales Representative
Viztechie
08.2017 - 10.2019
B.tech - Computer Science
Kurukshetra University
06.2011 - 06.2015