RUMBA
Sanjeev Kumar
Business Analyst
Bangalore,Karnataka
Summary
Ambitious Business Process Analyst aiming to leverage 16 years of expertise in healthcare domain spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Business Analyst
Cognizant Technology Solutions
Bengaluru
09.2016 - Current
- CVS Health: Worked as RPA Business Analyst on Transformation Project developing CRMS tool on MS power platform and created bot to automate the workflows by streamlining claim rework management processes.
- Health Care Service Corporation: Worked as off-shore Business Analyst on development of End-to-End product Claims/Accums UI and coordinated with stakeholders to understand the requirements and specifications for new system/reporting needs.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Created dashboards to monitor and track key performance indicators.
- Generated standard and custom reports to provide insights into business performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Subject Matter Expert
Exdion Solutions Pvt. Ltd
Bengaluru
06.2013 - 08.2016
- Worked as healthcare subject matter expert in driving project transition calls.
- Majorly contributed in transitioning multiple TPA projects in healthcare vertical.
- Performed work according to project schedules and established quality standards.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Completed multiple tasks simultaneously to optimize project completion.
Senior Process Associate
Hinduja Global Solutions
Bengaluru
2007.05 - 2013.06
- Improved user productivity and efficiency through system training and support.
- Monitored and tracked user progress to identify improvement opportunities.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Updated claims system to track claim status and provide relevant information to other department.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Maintained accurate and up-to-date records of claim information for future reference.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Developed and implemented strategies to improve claim processes.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Education
Bachelor of Science - Biotechnology
KASC College
Bidar 06.2004 - 03.2007
Skills
Healthcare Claims
undefinedSoftware
Blue Chip
Jira
Confluence
Timeline
Business Analyst
Cognizant Technology Solutions
09.2016 - Current
Subject Matter Expert
Exdion Solutions Pvt. Ltd
06.2013 - 08.2016
Senior Process Associate
Hinduja Global Solutions
2007.05 - 2013.06
Bachelor of Science - Biotechnology
KASC College
06.2004 - 03.2007
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